Grandin Road

I receive the wisteria wreath as a gift. It is cheaply made, and looks pathetic. I looked at the catalog to see what the price was, and I was shocked at the cost of the wreath that is totally not worth it at all. That is why I reached out with this review and I reached out to the company who said they were going to replace it. I was informed I would receive a new wreath in 5 to 7 days. It has been over a month now and have not received the product. I would not purchase anything from this company.

I ordered a garland for my kitchen mantel. After waiting for 2 weeks, I got an email from Grandin that my return was processed. Made no sense because it had never been delivered to me. I never got it! I called and spoke with 2 different people and both said that UPS often sends back packages that are damaged. Really? I have received hundreds of UPS deliveries and it never happened before. No apology for the inconvenience and clearly no concern with customer satisfaction. Last time I support Grandin Road!

Not to discount anyone else's experience, but I have ordered well over 10 items just over the last several weeks and have had nothing but a positive experience every time. Two items that were damaged upon arrival I submitted pictures of and was refunded wholly within 24 hours, they have also honored price adjustments.

To be honest, sometimes the customer is not 100% right so I would take any negative reviews with a grain of salt.

Spent 4 calls and got a customer service rep who agreed to refund my $. Done I. Thought. At 945 pm they call, I am asleep and the rep wants more info that I do not possess as this was picked up 3 weeks ago.
Will have to start dispute with my bank due to their poor service and inconvenient call. I had given him my email. This is a lot of $$. Never again

Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts.

Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL

I got a catalog from Grandin Road which on the front stated free shipping and 20% off! I wanted to buy 2 very nice area rugs from them, but when I went to the cart, they charged me for shipping. When I called customer service to inquire, they said you only get one or the other. I understand if it's a very large items, but a rug is not! On sale should not negate free shipping, when you get a text first thing that says Free Shipping! The exclusions said nothing about rugs.

They call it the teal Adler rug, but it's actually the Mystique made by Safavieh and you can buy it for $600 LESS at Home Depot. Their website never mentions the rug manufacturer, and they have deceptively changed the name in order to keep buyers from Googling it under the same search. Scam company?

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I've brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it's been almost 6 months and I'm beyond happy. Will continue to purchase furniture from here. Yes it's a little pricey but you get what you pay for and it's cheaper than pottery barn or west elm.

Looked like a great rocking chair- the paint did not hold up and now the chair is in horrible shape- GR does not stand behind their products- was told the warranty was for one year and I am passed that! No matter what, the chairs should never have become so unsightly- do not buy unless you can use indoors!
Submitting pic- be sure to tap on the photo so you can see the way the paint did not hold up.

Beautiful items, absolutely breathtaking but poorly made. Pineapple lights lost screws, tips on pineapples must have been eaten because they came off my pineapples. The door to the battery compartments came off. My purchase was 6 ( 3 yellow and 3 green). I was so sad and disappointed.
Second disappointment- two medium size flower pots black and white, green trim LASTED THE SUMMER and before I could take the plants outs and transport the flower pot inside CRACKS WERE ON TWO SIDES OF BOTH POTS.
Not giving up because of the uniqueness and charm but nor can I spend good money for a moment of pleasure.

I am all cracked up. And my proof is in my GRANDINROAD CREDIT CARD. I believed in your product

I ordered a small 3 drawer dresser which arrived about a week after I ordered it and it was very well packed.
However, the bottom drawer was not put together properly so the face of the drawer comes off, partially, as does the side of the drawer. It's made so you can't completely remove the drawer to repair it. I was able to duct tape it on the inside, but that won't hold forever. Also, the color is way off from the picture online, but that worked out ok as it goes well with my decor and I still like the look of it.
It's a heavy piece and impossible to ship back, especially since I'd have to pay shipping.
My email went unanswered so I called customer service and 40 minutes of back and forth got me a 10 percent plus shipping refund, so just over $80.
I'd have liked more, but reading all these other reviews I thought I'd better take what I could get.
The people I spoke with were helpful enough but the bottom line is the workmanship on the piece is very poor and I wouldn't order anything from them ever again.

Ordered a coffee table that was "guaranteed" to be here by Xmas (2weeks after order date). 6 weeks later and it hasn't even been SHIPPED yet. Several emails, live chats and phone calls later (including a phone call demanding a supervisor) and still nothing. They keep saying "it's being moved to a different warehouse and will be shipped from there."
Okay but WHY can't ANYONE tell me when (at least approximately) that will happen?! Communication is awful, and I am extremely disappointed in this company. The best they have done so far is given a $50 credit toward my $500 order. After all this trouble it ought to be free if you ask me. I will update/add more reviews and this process continues because I will raise hell over it.

I ordered two outdoor rocking chairs from Grandin Road. One of them was broken when I received it. It was in a place on the chair that had to have happened during shipping. Customer Service handled my return and the replacement of the new (unbroken) chair with ease and speed. I have no complaints and the chairs I have are of good quality. I would use them again, no doubt.

When I first saw these I thought, what a wonderful way to enhance the Halloween experience in our neighborhood. This creative display will instill nostalgia in adults and glee in children.

Rude and incompetent. Bought a sofa from Grandin Road and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Part missing for 1 of the wheels as well. Grandin Roadhas lodged a complaint with J. B. Hunt and are paying us to have someone come out and turn the sofa upright as J. B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandin Road again because this is who they use.

I am still waiting for my order requested in June of this year. Have just been told it won't arrive until September. Disappointed. Aggravated.

I bought 2 almost 500$ bar stools. One was new and the other was clearly a RETURN. The hardware was missing pieces and in a zip lock baggie. Scrapes and dents all over. What kind of business practice is this? I would maybe expect this from Wayfair…. But to spend this much and receive someone's returned item… not ok.

Bought a Grandin Road Coir monogrammed bordered door mat in the fall and by Christmas it was wearing out quickly and the material was scattered all around our porch. And it's protected from the elements and and lightly stepped on! Good looking but very cheaply made/poor quality product. Don't buy it!

A friend gave me a birthday $100 gift card for Grandin Road so I purchased a summer wreath for my front door. I ordered end of APRIL and it wasn't going to be shipped till end of JUNE/early JULY. The wreath cost over $100 so I had the difference put on a credit card. In early July, I noticed that I had been charged for the entire cost of the wreath on my credit card instead of the difference ($34). I called Grandin Road and was told that it would be taken care of. A couple days later I checked my credit card statement and now I had both charges ($134 and $34). Since it was pending, I waited a few days and then I went back in and both were gone. I called Grandin Roads to find out that someone had cancelled my order. And now, they were all out of these wreaths. I can't believe it. They screw up the billing, tell me its corrected, and then someone cancels it. Now I am stuck with a $100 gift card that I will never use since I will never buy anything from this place again. This was my first purchase with Grandin Road and my last.

I love the two Palmer chairs I ordered, plus black table. It all arrived on time. My son put the chairs together... no problems!

I ordered some halloween stuff before I checked reviews, which is my fault, but let me tell you the corner spider webs are cheaply made and rip with any tension they are single use items. The skeleton spider still hasn't come and is now back ordered to october 20th. Which means I will not have it in time for halloween. This has been a poor experience with them for my first time I will not be shopping with them again. Save your money the items look cute but not worth the expense.

These guys are totally dishonest - advertise one price on the website, then charge a different amount (the full undiscounted price) in the cart - then claim it's because discount offers can't be "combined" - i didn't use any discount offers...
Called the company, they claimed there was nothing they could do to adjust the amount billed - cancelled the order

No way to do business - not transparent, not honest...

This company is a total fraud! The "sales" are not sales but a bait and switch for when you get to checkout. Be careful they over tax, over charge for shipping, and change the original price of the item during the last minute at check out. It's unfortunate because they lost a buyer in me for trying to over charge an extra hundred dollars. Bad business model!