Graveyardmall

I only made one order from this site. The package arrived in good condition. I did not attempt to return it.

If these people told me that the sky was blue I'd have to go look first before I'd believe anything they say. Horrible customer service. They don't answer their 800 number only a recording to leave a message on their machine and they don't return calls anyway. They will answer the emails only if they feel like it and then you get generic answers. Only after I filed a dispute with Pay pal did they respond. Oh yeah I gave them more than a month to deliver only to get a bullshirt excuse. Flagrantly lied to me concerning my order repeatedly. In the end, although the item had supposedly shipped already they issued a full refund thru Pay pal. Hmmmmm... does it sound right to you that they issue a full refund even though the items are in transit already? I THINK NOT.

I have placed several orders always got my stuff the bad part is it does sometimes take a while but now I expect that. My last order I did with out signing into my account there and used PayPal the problem was I had mistakenly put an extr letter in my eail address so I wasn't getting any updates on the order. I email customer service who answered me within 10 minutes giving me information on the order and on that date it had not shipped yet. It was 2 days after I ordered it. Today after 2 weeks after I placed my order I emailed them again and again got an answer with my tracking # that worked and it will be there when I get home. I call the service.

So far, one order is over a month old and it has not shipped, with no response to my emaiils!

My first order with graveyardmall.com in December of last year was not resolved, ever. I left multiple messages, and then got an email notice that my entire order was cancelled.

On August 31,2012 I ordered from Graveyard.com once again, this time for an order of 19.99. Not only did I not receive my merchandise, my "confirmed" order did not show on my account page. I left a message with them (... GYM perhaps went to straight voicemail because the young woman who answered the phone in December did not seem to compute... anything) on September 24. Today I tried to login once again to check my account, thinking perhaps the order was showing up, but I was unable to login. I used the "reset password" option, but I did not receive the promised link through my email address. These guys are inept, crooks, and a disgrace to the interweb merchandising world.

Use PayPay with these guys or you'll never see your dollars again.

I think that this might actually be a legitimate company that just has terrible customer service and business practices (they have some good reviews elsewhere) but so far, my experience has been pretty unsavory. I placed an order on August 22nd and after waiting a week in which my order status was still "Awaiting Fulfillment", I emailed them asking when they planned to ship the item. I got a reply in less than 1 minute that was obviously a generated email telling me a shipment was delayed and that my order would be shipped shortly. It's been almost 2 weeks since that and still no update or tracking number so I emailed them again to just notify me when the item would be shipped (it's not as if I demand something to be shipped from them ASAP, I just wanted a date or a range of dates) and if the item was indefinitely available, that I just wanted to cancel my order. This time I get no reply which worries me so I filed a claim on PayPal, technically I have 45 days but at this point, I kind of just want my money. I have concerns that the item might actually be a knock-off from China since they ship from there. Magically the day after I file a claim on PayPal, I get an updated status on my order and a tracking # for OSM Worldwide (some kind of consolidation shipping service I've never heard of) which of course doesn't work. They state that it may take 1-2 days for the tracking to update which is reasonable but based on the pattern of responses on their end, I'm not too hopeful and would rather just be refunded the money than potentially receive a cheap knock-off and have to escalate that even more with PayPal.

On November 27,2012 I ordered three webkinz and paid for shipping from this site. They finally got around to placing the package in the mail yesterday. They seem to think this doesn't matter since they guaranteed delivery to their customers of webkinz orders by Christmas. I disagree. It seems unprofessional at best. Not an expensive purchase, in fact they sold the product at a fantastic price, but the fact remains that shipping was paid by customer and there seemed little reason to wait till the last minute to ship such a small package that had already been paid for - immediately, I might add. If their service was as immediate as customer payment they'd be doing great. I thought about ordering more products from them but they had minimal inventory (not a lot that they offer at any one time) and poor shipping service. Therefore it is unlikely that I will be a return customer.

BUYER BEWARE! I placed an order of 2 boxes of 24 assorted Webkinz each and received them just fine as promised. Great! They were then selling individual Wekinz so I placed 4 more separate orders for several people I knew. A couple of weeks go by and they say "Still Awaiting Fulfillment". I sent an email, they said they would do their best to ship them the following week. Nothing. Sent another email. More promises about shipping. I decided to look up their online user reviews and they were rated 1 star by most people! They also charge you for your order BEFORE they ship the items! After reading the reviews, I sent an email telling them that I had read their reviews about unfulfilled promises about shipping and I wanted an immediate refund. From reading other user reviews I felt lucky to get it! I would have given them one star had I not received my refund the same day. Here's the timeline: The 4 orders I did not receive were placed on 1/25/13. Last email promise to ship "soon" 3/20/13. Sent email 3/20/13 asking for refund. Refunded 3/20/13. Completely unacceptable and very disappointed that neither I nor my friends received the items I purchased!

People give Graveyard Mall a hard time because shipping is slow... but it says so right on the website that shipping takes a while. I ordered from Graveyard Mall. It took about 3 weeks to ship but I was very pleased with what I received and the price I paid, so for me it was worth the wait. They said the items were guaranteed to arrive by Christmas and they did