• Great Furniture Deal

Great Furniture Deal

Overview

Great Furniture Deal has a rating of 2.81 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Great Furniture Deal ranks 422nd among Furniture sites.

  • Service
    14
  • Value
    14
  • Shipping
    12
  • Returns
    5
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
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How would you rate Great Furniture Deal?
Top Positive Review

“Quality Products With Superior Services”

Elizabeth J.
10/30/21

Great customer service! Delivery was on time as scheduled in their friendly professional setup--all around an enjoyable shopping & buying experience here at Great Furniture Deal. They have something that'll satisfy every budget from affordable to designer brands.

Top Critical Review

“Sofa never delivered”

Kahran B.
10/27/20

Would not purchase from this company again. I waited for over a month for my sofa, call them and they tell me that the sofa is on back order and they "forgot" to call me. She says it should be available within the next week so I wait patiently for them to call me. No call. I call them a week and a half later and the lady tells me that she thinks the original manufacturer has gone out of business. WHAT?! She refunds the money but here I am over a month later having to find a new sofa and wait another few weeks for delivery (meanwhile we've been without a sofa at our new business location). So upset.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user elizabethj972
5 reviews
0 helpful votes
October 30th, 2021

Great customer service! Delivery was on time as scheduled in their friendly professional setup--all around an enjoyable shopping & buying experience here at Great Furniture Deal. They have something that'll satisfy every budget from affordable to designer brands.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarag1624
1 review
0 helpful votes
February 25th, 2022

Great prices and quick shipping! Your company has been a pleasure to work with so far. I will be recommending you once my product arrives on time, without damage (I hope!), as well thank you from an excited customer in Texas!

Service
Value
Thumbnail of user leeaw
1 review
0 helpful votes
October 22nd, 2021

I've been buying furniture from Great Furniture Deals for years and I'm always satisfied with the quality. They have a nice selection of affordable items, in stock so you can get your new living room set today!

Products used:
Home Furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user hallonb
5 reviews
0 helpful votes
March 15th, 2022

After an hour of internet searching, we found this dining table at a better price and free shipping here. The delivery went just fine with only minimal cosmetic damage to the boxes after traveling across country - everything was still intact!

Products used:
Dining Table Set

Service
Value
Shipping
Quality
Thumbnail of user andrewh1438
2 reviews
0 helpful votes
December 21st, 2021

I've had a lot of difficulty finding the proper power supply/cords for a Southern Motion sectional with recliners. I called your 800 number and spoke with Ray. He was very helpful and allowed me to send him photos of the underside of the recliners that need the power supply and helped me order the correct parts. He was patient and informative. I will add your website to my favorites.

Tip for consumers:
Must try their products.

Products used:
Recliners

Service
Value
Shipping
Quality
Thumbnail of user hannahj242
1 review
0 helpful votes
March 22nd, 2022

The chair is sleek and stylish. It arrived quickly, without any damage! I am so happy to have found this store! They had everything I wanted plus some extra amenities and accent pieces.

Products used:
Good quality chair set!

Service
Value
Shipping
Quality
Thumbnail of user kahranb
1 review
0 helpful votes
October 27th, 2020

Would not purchase from this company again. I waited for over a month for my sofa, call them and they tell me that the sofa is on back order and they "forgot" to call me. She says it should be available within the next week so I wait patiently for them to call me. No call. I call them a week and a half later and the lady tells me that she thinks the original manufacturer has gone out of business. WHAT?! She refunds the money but here I am over a month later having to find a new sofa and wait another few weeks for delivery (meanwhile we've been without a sofa at our new business location). So upset.

Thumbnail of user barbarac1377
Barbara C. – Great Furniture Deal Rep

Unfortunately the vendor went out of business. I explained to the customer that we had no notification and I am very sorry.

Thumbnail of user katherinee146
1 review
0 helpful votes
December 10th, 2021

Easy to use website. Looking forward to receiving our chair. We received a 20 minute heads up for delivery from Metropolitan. Considering that it is as before the estimated time given, a bit more lead time would have been greatly appreciated.

Service
Value
Thumbnail of user jorgehoyos
3 reviews
0 helpful votes
January 27th, 2022

The customer service was quick, efficient and very professional. The shipping process also went smoothly without any problem.

Service
Value
Shipping
Quality
Thumbnail of user julianc124
15 reviews
0 helpful votes
January 19th, 2022

Easy to order on line. Item was well described and pictured. It was so easy and no hidden costs. Quick shipping.

Service
Value
Shipping
Quality
Thumbnail of user innac9
1 review
0 helpful votes
February 16th, 2022

Your company is great! Your prices are amazing and your customer service has been even better. I will be recommending you to all my friends!

Products used:
Recliner

Service
Value
Shipping
Quality
Thumbnail of user ashleyb1286
4 reviews
0 helpful votes
November 19th, 2021

I have been looking for this for my daughter and this was the only company that had it available. Unfortunately the shipping/warehouse company used was the disconnect regarding my service experience. Other than that all would have been a great experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw5295
3 reviews
0 helpful votes
March 29th, 2022

Website was easily accessed and easily maneuvered with full descriptions of the merchandise we were interested in!

Service
Value
Shipping
Quality
Thumbnail of user stott.brandon
1 review
0 helpful votes
December 9th, 2023
Verified purchase

I purchased a couch a week ago and haven't heard from the company since. I've tried calling and leaving a voicemail as well as using their texting service. I've also tried calling at different times on different days.

UPDATE: Finally heard back from their texting service.

Products used:
Haven’t received it yet.

Thumbnail of user jvgraz61
1 review
0 helpful votes
March 5th, 2024

I purchased a motor for my lift chair as my shaft had broke, same model same volt output, after receiving and plugging in the various connections the motor would not work or move to be sure I plugged my old 1 in it works again the new motor nothing, I email customer service and let them know, they said to make sure the voltage was 29, yeah same as the power sorce I have.
I send back for refund on my dime $23 to send then Boink me for $54 to restock a bad motor, I'm going to say this I have run and owned businesses and would never di this to a customer, BAD BUSINESS BAD COMPANY SHOULD BE MORE RESPONSIBLE! Avoid This Company BAD!

Products used:
Chair lift motor

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattm17
5 reviews
7 helpful votes
September 14th, 2017

The product was delivered with a chip out of one of the items. They absolute offer no customer service and no solution at all. They hide behind the manufacturer and will not give the manufacturers information. They simply have no customer service. If you are fine with that go for it, but don't expect to have any recourse when they deliver a crappy product. Also the product was shipped a month late.

Tip for consumers:
Stay away from it as far as you can!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarac1377
Barbara C. – Great Furniture Deal Rep

We strive to provide excellent customer service.

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Thumbnail of user barbarac1377
Barbara C.
Typically does not respond to reviews

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