Green Parts Direct

On 4-21-2000, I ordered from the website parts for my JD riding mower. The expected delivery date was 4/23/20. After that date had passed. I checked my order (*******) and learned that 2 of my ordered parts were on back order and my order would be shipped as soon as they had all parts on hand. After that date had passed, I called and was told that they were waiting on just one part. He told me that he would go ahead and ship the partial order that day and I could later cancel the remainder of the order, if I found the part somewhere else. I agreed and he went in and change shipping instructions to "ship asap partial." The back order part would be in in a couple of days. A couple of days later, I went back to the website and tried to track my order. That was no help at all. It still showed the order form where the person had changed the instructions to "ship asap partial'. I called and held for 20 minutes plus and then was told that I would have to call another number because my order was a website order. He transferred me to an answering machine. I left a message and the machine states that I would receive a call back. I never did (twice). Today, (5/12/00) I called again and a lady told me that they were still waiting on two parts before they could ship my order. I told her that at this time, I want to cancel my entire order. I was lied to and that my partial order would ship later that date of my call. She did not want to hear or help any further. She was very short, but I will say that she did help by canceling my order, well at least I hope so. By her demeanor, I am left to believe that she spends much time receiving calls to cancel orders due to the company's very poor customer service. Another note worth mentioning, is that the part that is on back order, I went to Western Equipment in Weatherford, Oklahoma and they had it in stock (a few cents cheaper to). They were great in helping me and seemed to care that I gave them my business. They will have all my business from now on, and in fact, my order that I cancelled from Green Parts Direct, I ordered from Western Equipment. As another reviewer, I too had horrible experience with Green Parts Direct. The website was inviting and that Green Parts Directs would be a great place to do business with, but buyer beware. The website done it's job drawing me in, but from that point on it was a very unpleasant experience. 22 days and no parts from Green Parts Direct.

I needed a part for a John Deere lawn mower I was working on. I had trouble finding the part I needed anywhere, but this website showed that they had the part in stock, had a picture of it and everything, so I ordered it from them. Their web site was the worst I've ever ordered from, took me six tries and each time had to completely start over. When I finally got to the checkout, entered my credit card and shipping address, it said my cart was empty, even though the cart icon showed 1 item in it. I then had to start over once again.
Once I was able to complete the purchase, the site would not allow me to ship to the customer. I had entered the customer name and address in the ship to field, but it replaced the name with my name. It did keep the correct address, so I went ahead and completed the order in hopes that the shipper would deliver to the address even though it was addressed to a name that does not reside there.
When the package arrived, it turned out not to be the part pictured or described. It was supposed to be a genuine John Deere part as shown on the web site in John Deere yellow. What they sent instead was a Briggs & Stratton part in the original sealed Briggs & Stratton packaging, black, not yellow. So they did not sell me a genuine John Deere Part, but an aftermarket B&S part. The part did fit, so I did not return it, partly because I just needed to finish the job and partly because this company was so difficult to deal with, and partly because the part was not available from any other source that I could find.
Just be aware that if you can work through their terrible web site and order a part, you are not going to get a genuine John Deere part, regardless if that's the way it is shown and advertised.