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Claim Your BusinessGreyhound Bus Lines has a rating of 1.07 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Greyhound Bus Lines most frequently mention customer service, bus driver, and round trip problems. Greyhound Bus Lines ranks 694th among Travel Other sites.
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Bus drivers very rude & impatient, customer service rep at the stations very unpleasant, rude, impatient. They hate their jobs. If a traveler ask for assistance gets yelled at.
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it'd be 3 more, which meant my plans were no longer feasible. I wrote to customer service requesting a refund, they refused a refund or voucher of any kind, partial or full. Never doing this again, and warning all my friends.
Bus was seven hours late, which ruined my one night trip. The communication around this was terrible, I waited 4 hours before they told us it'd be 3 more, which meant my plans were no longer feasible. I wrote to customer service requesting a refund, they refused a refund or voucher of any kind, partial or full. Never doing this again, and warning all my friends.
Hi my name is Vincent Seabron. My bus was leaving at 11:20 at Greyhound bus station Oklahoma City. I arrived at 11:10. I asked can I buy my ticket for that bus and he said 300 I said the fare is 143. He said and I quote I can do what I want. My bus was in the terminal and I was basically being financially bullied. This was the 10. The 11 I'm sitting outside and this same man says I was smoking weed and kicked me out the station. Later he changes his mind trip back on. Now to the 12 this man by this time knows my name and why this trip to d so important. Mind you 3 days. He allows me to over sleep knowing I had my disability hearing this was on purpose as I felt the entire day was.
My trip from Toronto to Wilkes Barre was good, on my way back I got an email saying that I will be enjoying my trip onboard greyhound with free wifi and tv shows, what a joke 1) the bus was very old dirty and seats hard for a long trip 2) no tv the email said 100% of our buses have a nice trip this is not funny. After the Covid-19's they are worse than before, the prices not that cheap even though it's supposed to be cheap when advertising in Canada I cannot remember see US dollars this maybe my error but sure was surprised to see the amount coming out of my bank. Again this could be my error. GREYHOUND NEED TO CHANGE THE WAY THEY ARE RUNNING THE BUSINESS. We the consumers in this day and time should have better services
TERRIBLE SERVICE, MY BUS DID NOT SHOW WAS STUCK IN THE RAIN FOR 1.5 HOURS, BUS FINALLY SHOWED UP AND THEY YELLED AT ME. PLEASE AVOID GREYHOUND AT ALL COST I BEG OF YOU JUST TAKE A FLIGHT IT'LL SAVE YOU THE STRESS. THEY DID NOT EVEN GIVE ME A REFUND FOR AVOIDING TO TAKE THE RETURN TRIP DESPITE CANCELLING IT HOURSSS PRIOR TO THE TRIP.
Absolutely POOR SERVICE! Bought a round trip, trip back to home bus never came, sent another bus. Then my physical and mental disabled passenger was told she would be left at a shell gas station if there was NO ROOM on the bus that was sent as a backup bus since their bus never came! The gas station are closed! Who does business like this? I want refund! As this is a Greyhound issue not the passengers.
The passenger I put on there also is known to have seizures due to panic attacks... which is what's she's doing... having a panic attack
If I could rate no stars. The customer service if it isn't already illegal should be. I was accosted by the "security" at the dallas terminal on 205 s Lamar location.
No one could provide information which caused me to miss the bus.
I kept asking to go outside for my bus and the security yelled at me and told me to wait inside until he called us, making several of us to miss the bus. All because we used the "wrong"exit door he had us turn around and wait.
Upon returning inside to call customer service the security guards began to tell us since we no longer had a valid ticket we had to "get the f*** out of there".
I finally was able to speak with customer service and they do not offer a new bus ticket or refund. The ticket was not cheap at $120 I decided to fly southwest instead …Found a flight for $150.
I was not the only one who was treated this way, a gentlemen with his wife and 3 little girls and two older gentlemen also were forced to miss the bus. What kind of service is this?I would not recommend ever using this service. Use tornado bus, they offer customer service and don't treat their customer like prisoners. This experience was aggressive and humiliating.
Was notified 2 hours before my bus was supposed to depart that part of the trip was cancelled. Called customer service for help, I could barely understand the representative and he did not help me to fix my existing trip or even book another trip. I was charged an extra $72 to change my trip because I had to go online and change it myself, when I asked how they are going to help me, the representative kept putting me on hold without letting me know he was going to put me on hold. When I asked again how they were going to help me, I was ghosted. Will never do business with Greyhound again.
I had purchased two seats, and only received one causing me and my friend to have to share a seat for the duration of 2 1/2 hour ride. I had requested a refund and did not receive one very very aggravating. I do not suggest to use this company under any circumstances because of my experience and the experience of others. It seems like a very irresponsible company and a company that does not care about their customers.
I am a bit dismayed at the outcome experience I had with my Greyhound ride. I took a bus ride from Las Vegas to Los Angeles Union Station (Schedule 6414). This was not my final stop but it turned out to be this night. When I arrived in L.A. My bus that was to arrive at 10:30pm never showed up. By midnight, I personally went to the Union Station counter to find out WHAT was going on. My Greyhound App NEVER even updated a missed bus or a canceled bus for the night. Turns out, I was given a new ticked for the NEXT DAY at 5:30AM! What is a woman to do in downtown L.A. Who knows no one? Many of the patrons ended up sleeping overnight on a cold bench at the station! This is not safe for anyone let alone a female! Additional fees were added in order to not sit on a cold bench for the next FIVE hours! This experience was unsafe, unprofessional, zero communication, no apology or explanation to the customers, and left to defend themselves to their own devices! Some customers had no charge to their phones, and could not call for Uber. I am requesting for my reimbursement! Should you decide to take a Greyhound bus, ask ALL these questions of outcomes, and what your rights are as a customer, should this happen to you?
My husband bought a round trip ticket. It was departing on the day of the rain floods in NY. His bus was departing from Newark Penn Station. Bus was to leave at 5am. Got email delayed until 8:10am. Dropped him off, he waited over an hour and he and 2 other passengers left because no bus ever showed up, they didn't send a follow up email to say they're running late again. He had to Uber home to get his car to drive to Boston (destination). He obviously couldn't take the return bus home later that evening. We wrote to them, explained the situation and they responded that because they did not cancel, they could not refund. I told them no, you just didn't show up. Then they claimed to say the bust showed up shortly after my husband left. This is not true because we knew someone else waiting for bus and they never came. They lie and don't care how badly they inconvenience their customers. NEVER GO GREYHOUND EVER!
Tip for consumers:
AWFUL EXPERIENCE
Products used:
None bus never showed
Bus drivers very rude & impatient, customer service rep at the stations very unpleasant, rude, impatient. They hate their jobs. If a traveler ask for assistance gets yelled at.
Greyhound is not recommendable, I travel with them and I won't track with them ever again… I would not recommend them to someone I hate…. They had a delay for 6 hours and they sent a notification 1 hour before the original deputies time. And for some reason they thought that was ok… called customer care and they were so rude and render no assistance.
Passengers left stranded in Louisville, KY when relief driver just drove off without announcing departure. Lost my suitcase and carry-on, and all numbers I have tried to call go to the call center, which is not in this country and cannot help. Filed lost baggage claim, but have never heard back. NEVER AGAIN!
I purchased a ticket travel from Charlotte to Savanna GA and payed 15 extra for flex ticket and at the station did worked. Once I got in the bus WITH NO PRIORITY over other pagenger ALL THE SEATS WHERE ALREADY TAKEN! A bunch of bags and stuffs already ocupying the beat seats with no body seating and even when I payed extra to be boarding first I DID BOARDED LIKE ANY OTHER PASENGER. People ocupaying A HOLE SEAT and preventing somebody else sitting there. Nop! I wont do it again!.
I was notified only 35 minutes prior to departure that my bus was two hours late. However, the bus arrived before that newly scheduled time and departed without even a notification. I was able to reschedule my trip, but informing a customer of a departure time and then leaving before that time is a completely unacceptable mode of business. Customer service offered only empty words.
Bought my brother a ticket from Lafayette Indiana to ft Meyers florida but he got sick and had to go in a Georgia hospital in Tifton ga 2 days after he got out of hospital greyhound refused to allow him back on the bus because he didn't catch the next bus to ft Meyers. Was he to bring his hospital bed with him? You people are ridiculous and ty for ripping me off and I will never use your company ever again!
Daytona Beach to Hollywood Fl, Fort Lauderdale back to Daytona Beach. 11/3/23-11/9/23
At 66 years old, I can honestly say this was the worst trip of my life. At 5:30am return trip, Fort Lauderdale has no station, just a bench with covering in an UNMARKED CONSTRUCTION SITE, SURROUNDED BY METH ADDICTS. NO GREYHOUND BUS SIGNS! No exaggeration.
Needing some help, the driver, put out by any question, rejected my (and another rider's) simple question, denied my passage, and I was left to wind through the addicts to the nearest store(my taxi had left).
I could go on about my extreme pain due to there incompetence, but please just let me say, never, never allow your friends and family to use this excuse for a bus line. Thank you
The bus was over three hours late going towards Jacksonville and the employees were rude and they have hustlers outside to steal money from customers and the damn bus drivers and $#*!ing social security watch. It's not worth it to travel on you guys line when you gone be out in danger and I want a damn refund to have to be bothered with this $#*!. This was 3:am on the 21st
Tip for consumers:
Greyhound is not worth it when you get on you don’t be sick or have headaches, but in the end you are sick with headaches and high blood pressure
Products used:
I want a refund on my ticket for having to be bothered with rude bus drivers with female sitting in a sit and the damn bus 3 hours late, the employees yelling and hitting on customers and hustlers outside you need to close the place down and customer service lessons. Very disappointing this Dan bus station and ignorant employees
I paid round trip ticket for my boyfriend to go from Gary, Indiana to Bloomington, IN. And service was awful! It took him over 11 hours one way and 24 hours going back and customer service was horrible! Never again will I use Greyhound buslines! Should've refunded my money for sure….
Was not a bad trip at all the only problem was not informing us of a 2 hr wait on purchasing the ticket.
Because our 2hr wait was 3 am in the morning.
That hurt on those metal chairs hahahaaaa
But otherwise as a truly nice trip
We left Charlotte, NC on April 1,2022 at 2:45 am. The driver drove 1-1/2 hours in the wrong direction. He pulled over on the side of the expressway to figure out where he was. Then started going in the correct direction. We got off at the next major stop and drove the rest of the way home. Did not feel safe and/or confident wtih the bus driver. Reached out numerous times to Greyhoud for a refund. No dice. They could care less about your safety.
I booked my trip weeks in advance only to get to the bus station and waited several hoursmy pick up time was at 10:30 PM the bus never arrive I was there till three in the morning with two children and when I tried contacting them for a refund they told me that I was not able to get a refund that they don't see my ticket. Bad customer service nobody know what they're talking about everybody has different response don't waste your time or your money if My rating and could've be in a -0 that's exactly what I've given them
The bus stations are a joke. No food, no water, metal benches with no backs. Porta-potties in Columbus Ohio that don't look like they've ever been cleaned.
People sitting for hours and hours at these places waiting for replacements for their broken down busses.
Years ago, this was a respectable travel option! Now it's horse n buggy with stops at smelly stables!
I'd like to express my disappointment with Greyhound's bus. I got this bus from LA to Frenso-CA. It was above 100 degrees outside here in Central California, the bus was almost full and the AC is just not working. It was extremely hot in the bus and there is nothing we could do. Terrible experience, A pregnant woman and another passenger with congestive heart failure, both feeling bad and the bus kept going. After about the second stop, the bus just shuts down. Everyone had to stand out of the bus in the middle of a highway for about one hour waiting for another bus to pick us up. Driver was not really helpful and did not answer the questions. She kept calling supervisors and different people but not giving attention to the costumers. I don't believe it's fair to pay what I paid to get this kind of service. Costumer service refused to refund my money. Terrible experience with greyhound
Zero refund policy even with an emergency. Terrible customer service. They are only interested in revenue and never the customer. Avoid at all costs.
Low Fares, Direct Routes, E-Tickets | Amenities: Onboard Entertainment, Free Wifi, Power Outlets, Extra Legroom | Go Greyhound!
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