• Groupon CA

Groupon CA

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Overview

Groupon CA has a rating of 1.79 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon CA most frequently mention customer service, and credit card problems. Groupon CA ranks 268th among Daily Deals sites.

  • Service
    12
  • Value
    11
  • Shipping
    7
  • Returns
    9
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I caution everyone not to use Groupon for Canadian products or services as their customer service did nothing to help.
How would you rate Groupon CA?
Top Positive Review

“My experience has been great”

Nasir M.
9/9/21

In Aug 2021, I purchased two unlimited ride tickets for Fantasy Fair from Groupon.com. Later, I found on Groupon website that the facility is temporarily closed. I immediately contacted their customer service online chat. They offered discounts, Groupon credit, etc. I explained to them that it seems that Groupon.com is a US site, I will not be able to benefit from Most of their offers which are in the US. They understood and quickly reversed the charges. I checked my statement, the charge was in Canadian Dollars.

Top Critical Review

“Voucher for hairdresser”

Vili G.
12/10/23

I bought voucher for a hairdresser. When I went to the salon, they didn't anything. They had no idea, that I had pay. I had to pay again at the salon. Now I'm waiting for Grupon to refund my money. I will never stop through this site again.

Reviews (52)

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user maxw248
2 reviews
0 helpful votes
February 7th, 2024

Groupon used to be a great resource for saving money but in recent years they have gone steadily down hill to the point where they have become quite shady. Most recently, I purchased a Groupon for duct cleaning. The merchant arrived at my home and told me their hose wasn't large enough to reach my furnace room. They apologized and advised me to contact Groupon for a refund. When I did so, I was informed my "cooling off" period had expired and no refund would be granted. Of course I will get a chargeback on my credit card but how many people don't realize that they have recourse to counter this kind of unethical cash grab? Beware Groupon!

Service
Value
Quality
Thumbnail of user vgancheva3
1 review
0 helpful votes
December 10th, 2023

I bought voucher for a hairdresser. When I went to the salon, they didn't anything. They had no idea, that I had pay. I had to pay again at the salon.
Now I'm waiting for Grupon to refund my money.
I will never stop through this site again.

Thumbnail of user holliee19
1 review
0 helpful votes
June 14th, 2022

I was overcharged almost 50 dollars for something I bought in Canada on their CA website! I was charged US dollars which was not stated wit purchase. They will not refund me. Customer service is terrible. One guy just stopped talking to me. Other one wouldn't acknowledge the screen shoe I sent him showing the actual amount I was charged! Do not use Groupon it is a total SCAM!

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Value
Shipping
Returns
Quality
Thumbnail of user jeffg39
5 reviews
18 helpful votes
June 21st, 2014

Great group deals site. Have made several purchases; all hassle-free (unlike at least one competitor site). Quick and easy purchasing. Good customer service.

Thumbnail of user jayhazen11
1 review
0 helpful votes
April 21st, 2023

I have ordered numerous things. Nothing ever came the would refund me in credits. I would order something else. Still never came. They would refund me again with credits. This continued 4 times until I said screw it. Keep th3 money. I'll be sure to let everyone know. No time for stupid $hit.
Don't waste your time of money people

Tip for consumers:
Im Shocked you people are still in busses. It won't last too much longer

Products used:
Picture frame , baby blanket, bed sheets, and comforter. Waste of time!!!!!

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Value
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Thumbnail of user neog6
1 review
1 helpful vote
July 15th, 2021

I bought a boat cruise voucher from Groupon thinking it's a cruise happening in Canada Niagara. Now because of the pandemic and the borders being closed I am unable to do the cruise. I live in Canada and can't cross the border to redeem the voucher. I have spoken to several people at customer service I keep getting the same answer - it's a final sale we don't do refunds! What the hell! This is broad day light robbery. How is this even legal!

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Value
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Thumbnail of user dawna73
2 reviews
1 helpful vote
April 5th, 2018

You can not know the total price of your purchase till you confirm on your payment.
Mine started at $35.00, total after confirm was $55.00. Yes the Fine print says there taxes and other cost may apply. I have Never purchased any item without knowing the total price. Groupon.ca did give my money back. AWESOME. Without the full total price I'm not sure I can continue with this site. Sad, what I read and seen it does look almost prefect.

Thumbnail of user yeamas
1 review
0 helpful votes
March 19th, 2021

It is ridiculous. After purchasing an item that is to be shipped to Canada I go to the website and find out that they do not ship to Canada. My Groupon settings is only for Canada yet this Groupon voucher was available to me and after purchasing it I was told they cannot do anything about that. Thing you can do nothing about such prominent issue like selling items to people that will not receive those items is very negligent for a company. If you do not ship to a certain country it should not be advertised under that country's code.

Tip for consumers:
That they don't ship to Canada.

Products used:
None

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Value
Shipping
Returns
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Thumbnail of user rhondam606
2 reviews
0 helpful votes
January 7th, 2022

OMG, I bought a groupon, got charged for it and still haven't received it. After several emails back and forth with Customer Service, they are saying I am not the name on the account, therefore, they can't help me. When I went to log back into my account so I could show them I am the account owner, they cancelled my account and I can't log in. My Groupon ended up in someone else's account. These people are criminals and I my money back. I do not recommend using Groupon EVER! I can't upload anything because they deleted my account for absolutely no reason!

Tip for consumers:
Take a picture of all your purchases so you have proof.

Service
Returns
Thumbnail of user nathalied98
1 review
0 helpful votes
July 7th, 2023

I bought four tickets to see an event on the 13th, from groupon. I misspelled my email address in the order, therefore, i did not receive a purchase confirmation, or the four vouchers. At first, i thought the order did not go through, so i purchased immediately, again. (total is now the two transactions of four tickets for $78 for july 13 show, bought on groupon). The second transaction was successful.i received a confirmation, and four vouchers in my account.
I emailed groupon and explained the error, and asked for a refund of the first transaction. They refused. While they refuse, they also did not attempt to provide the first four vouchers. Yesterday, i noticed that the four successful vouchers that WERE in my account (the second transaction), were no longer there, and, even prior years purchasing history was removed. The account shows no activity at all.

Summary...poor service, no correction, no refund, no vouchers, removal of second set of vouchers, removal of history, no further replies or assistance from the company. This is blatant theft. Hello lawyers? Hello better business bureau? Hello Canadian government? Hello fraud organizations? Please shut this company down. Terrible experience...horrible company.

Tip for consumers:
dont you, your friends, your family get burned by these thieves..spread the word and help close this corrupt company

Thumbnail of user micheller1585
1 review
0 helpful votes
August 29th, 2021

I purchased a service to be used in Canada and without a clear distinction I was charged USD funds! My own receipt never stated USD funds and only noticed the charge once I checked my credit card statement. After investigating I found they hid the clause stating it would be charged in USD funds for something iam doing in CANADA! I caution everyone not to use Groupon for Canadian products or services as their customer service did nothing to help. After all of this they took the deal off which makes this even more suspicious. STAY AWAY FROM THESE CROOKS!

Thumbnail of user jamest88
2 reviews
1 helpful vote
January 15th, 2015

I made a purchase and found that I was charged on my creditcard more than the original reciept showed. Apparently there was some fine print which outlined that I would be charged in US funds and the original reciept meant nothing. Customer service is horrible, all they will do is quote policy and say sorry which does nothing. I would not use groupon anymore

Tip for consumers:
Do not use this site, unless you do not care for any support after your purchase.

Service
Value
Quality
Thumbnail of user suhasp4
1 review
0 helpful votes
November 5th, 2020

Purchased the Trading Course coupon from The International Academy of Trading.

Classes never started. No response from vendor after sending 2 messages on their website. Tried to send an email and it bounced back.

Contacted groupon.ca customer service and as per the 3 days response timeline, received no response!

Thumbnail of user nasirm26
1 review
0 helpful votes
September 9th, 2021
Verified purchase

In Aug 2021, I purchased two unlimited ride tickets for Fantasy Fair from Groupon.com. Later, I found on Groupon website that the facility is temporarily closed. I immediately contacted their customer service online chat. They offered discounts, Groupon credit, etc. I explained to them that it seems that Groupon.com is a US site, I will not be able to benefit from Most of their offers which are in the US. They understood and quickly reversed the charges. I checked my statement, the charge was in Canadian Dollars.

Tip for consumers:
Make sure what's the refund policy and if it's in USD or CAD.

Products used:
None

Service
Value
Returns
Thumbnail of user janines18
1 review
0 helpful votes
September 16th, 2017

I recently ordered an RS2200 Whole Body Fitness Machine sold by Rock Solid Wholesale through Groupon. It arrived at my door within a reasonable time and works very well. It is as good or better than the machines I have used at the "Y".
Sincerely, S. J. Stevens Kelowna, B. C.

Thumbnail of user azizm17
1 review
0 helpful votes
February 16th, 2022

I did not proceed to payement and I dfid not choose any payment methode and the payement was done by Groupon using my historic payement method which I never register in my Profile. Avoid Groupon. Customer Sce don't anser. Only online headach

Service
Value
Returns
Thumbnail of user icenc
1 review
5 helpful votes
March 4th, 2016

Delivery is not 2 weeks, its more than that, then after not receiving it, they offered me a refund. Its not good not receiving my order after waiting but they refunded me anyway. Weeeelll not sure.

Thumbnail of user sandrao3
3 reviews
2 helpful votes
March 27th, 2014

I love Groupon. I have only had good experiences with them. Everything i order, i get and in a very timely manner. I highly recommend this site for ordering things---especially the vouchers, they arrive within minutes of ordering! Products take a few weeks so make sure you give yourself enough time.
Love it!

Thumbnail of user davidc2904
2 reviews
0 helpful votes
April 2nd, 2020

Recently I noted an item and when I want to make the purchase on finalizing the price was increased by 20 %. Wrote the customer and they couldn't understand where I seen the price, prove it by sending them a screenshot of the item. The I was advise the price was changed when I attempting to send in the order. I was told that it is what it is and told if not happy they can close my account for me to save myself the trouble.

Tip for consumers:
Copy the model number and do a search for pricing and reviews - as the reviews by Groupon and the general public are on he opposite ends of the scale.Often you can find the same item less expansive elsewhere of Groupon.

Products used:
Didn't - want and purchase from a local specialty store.

Service
Value
Shipping
Quality
Thumbnail of user aliciap245
2 reviews
0 helpful votes
December 10th, 2020

I bought a spa package off groupon went and had a great experience then a week later realized they charged me again for the service. When I contacted them they said they would pay me in groupon bucks and I was unable to get my money back

Thumbnail of user alexx217
1 review
0 helpful votes
September 24th, 2021

Just had an online argument with their customer support about the difference in price in the actual price and Groupon? WTF, seriously. Groupon prices ARE higher than the actual service or market price. PLEASE PLEASE PLEASE check with the store before you buy from Groupon bcoz Groupon is a ripoff.

Thumbnail of user jartr
1 review
0 helpful votes
May 30th, 2020

This is for Groupon.ca - CUSTOMERS PLEASE BE AWARE OF THIS SITE, IT IS FRAUD, DON'T FALL INTO THEIR TRAP
I bought an item on Groupon.ca more than a month ago, they charged on my credit card right away, and also send me a tracking number after 3 days, saying that the item was shipped through Canada Post, I tried but that tracking number didn't work, Canada post confirmed that this tracking number may be fake as they didn't receive any such item. Since then I have been trying to contact them, not it seems all of the contact lines are shut down, no response from then, rather can't contact them. This is very organized fraud. If I contact groupon.com, they escape saying that they can't sort out the purchase-related questions, so I need to contact groupon.ca.

Thumbnail of user curtisc195
1 review
0 helpful votes
June 17th, 2020

J'ai commandé une tablette sur Groupon qui n'a jamais été expédié. Après plus d'un mois j'ai demandé un remboursement; Jamais reçu et je ne recevais plus de réponse aux mails que je leur envoyés.

Thumbnail of user katek218
1 review
0 helpful votes
May 5th, 2021

I am a business owner, received phone call from customer who purchased Groupon deal which we've never posted service on Groupon website.
I try to contact the Groupon customer service. Call support which direct to website customer support, website live support chat does understand my claim because assume that automation computer respond keep ask my purchase order number which I cannot provide. Email claim has not received respond yet.
This is the link of false advertising: https://www.groupon.com/deals/pop-up-beauty-8#tips / non-existing number with wrong address keep on selling it and does not have button to report the link as false and scam.

I hope Groupon offer the button to click claim/report the false/scam link right away.

Service
Value
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Thumbnail of user victoriam9
1 review
2 helpful votes
April 20th, 2012

Bought a voucher for $99 for spa treatments & next day had to cancel it due to health reasons. I wrote to the customer service & received a prompt reply that my credit card would be refunded the full amt. Within 3 business days. It is now 8 business days and no sign of my refund. I now have to open a dispute with my credit card company. I feel that Groupon's customer service is very lacking.

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