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General Supplies Inc. has a rating of 4.76 stars from 9,729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with General Supplies Inc. most frequently mention customer service, correct part, and next day. General Supplies Inc. ranks 3rd among HVAC sites.
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While the website could be a little better for ordering by credit card, ordering was not too terrible, and shipping was OK. Wish it would have been possible to order through Amazon
I purchased a part at $492.00 price tag. They charged an additional 65% ($269.00) prepaid shipping. No photo on the website (at that time). Just a part number and a line that stated "this part is an exact replacement". So far, so good. 5 days later, after the part waited on the wrong dock for two days one hour from my house, (they also would not allow local pickup, although I asked repeatedly). When the part came, it was indeed a direct bolt-in replacement, but it was the wrong part for my furnace BTU requirement. In either case, (photo on the website) or (allow me to pick it up in person), this could all have been prevented. So... I refused the order. Now, their representative has informed me that I ordered the wrong part. Miraculously, a photo and a different part number shows up on their website. They say they are charging me a 20% restocking fee PLUS BOTH INBOUND AND OUTBOUND SHIPPING. I Already prepaid outbound shipping, but the email says they will deduct both ways shipping an the 20% restocking fee. What a great scam... Sell the wrong part, require a restocking fee, then double bill prepaid shipping, and keep the part. If you get a complaint, just change the web page to reflect the lie they are telling. All of this works out to $269 shipping times two, ($538.00), PLUS the 20% restocking fee, (almost $100) for a grand total of about $638.00, and they still get to sell the part again to the next fool. My advice is, never purchase anything from this company or its affiliated vendors. You will be sorry.
While the website could be a little better for ordering by credit card, ordering was not too terrible, and shipping was OK.
Wish it would have been possible to order through Amazon
Great vendor, accurately described and in timely manner sent me the part I needed. I would use this vendor again and recommend to others.
The part was here at the earliest date quoted and it was a fair price.
Saved me a ton of money. 52.00 compaired to 4 or 500 dollars.
Product as described. Quick shipping. Fast Delivery.
Its simple, find, order and receive -enjoy without issues
I Was looking for some spark plugs for our sulfur burner and just by chance came across your web page my only hesatation was the fact I wasn't sure of your location andd I'm still not. I order them and they arrived in a timely fashion very impreesed Thank you for a quality exprience
Good solid webesite with one exception: The 'contact' is listed as my email address on final page, even though I tried to change it and found it was correct on the first screen.
Poor customer service: tried to call to confirm sizing (3/8 or 1/2) but the person who picked up the phone did not speak or understand english as his primary language, and kept repeating the same thing that made no sense in context to my question.
when attempting to order, I entered all information and hit Paypal, all information was cleared and my cart was empty. Happened 7 times in a row, then it took it.
After trying to go through a different vendor and waiting for over 4 months for some motors to arrive, for the University I work for, I finally had to cancel the order and start over from scratch. With the end of our fiscal spending year rapidly approaching I was in a dead panic. Not only did they have the motors I needed in stock, but they were cheaper than the original vendor and the motors arrived in a week. I should have started here first! FANTASTIC JOB!
Very easy to do business with and great communication through the process. Product arrived on time and was exactly as ordered. Thanks.
Very good experience. Responded when I contacted them. Reasonably priced. Quick delivery and contacted me for feedback.
Great service,
I sent a couple of questions before I placed the order,
They answered every single question, very fast!
The AC is now working since last Monday,
Thanks
The item was damaged. One of the three plastic hinges were broke. I will still use it but you should know some customers may not accept it.
Fast,friendly, efficient. What else can you ask for?ill be back for more world class service very soon.
Your company has provided very good service. But the USPS has been a challenge. My parts were shipped to California. Now in route to Washington. I don't remember seeing a upgrade to ups but if I need any more parts I will definitely request a different shipper. Thank you
We ordered a new motor for our air handler unit. It was supposed to be delivered a little over a week after we ordered. Imagine our happy surprise when it was on our doorstep in 3 days!
Nothing special about the site. At least it lets you search by model of unit.
Shipping on checkout isn't straight forward. Though if you hit apply on the shipping and then can finally figure it out.
My order which should have been under two pounds didn't qualify for their economy shipping for some reason. No expected weight is listed either.
Overall it's a good enough site to get the job done and they seem to provide at least 10% cheaper than most other places I checked.
Work like I was supposed to No problem everything went together the way it was supposed to be thank you much for your help
I was extremely pleased with my dealings with GSI. I hope to be doing more with you in the future.
GI store was prompt in shipping the order. Experience was great.
Very easy order, fast delivery, very pleased with complete transaction!
The part arrived
And it looks like the right part
Found what I needed and received my order in a timely manner with accurate tracking information.
Gain trust and grow your business with customer reviews.
GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.
