Guitar Center

I have had several good visits to our local Guitar Center in Evansville, In. I stopped in today to buy a guitar case that was on sale. A younger male with bushy curly brown hair asked if he could help me. I pulled out my phone, showed him the case I had in my cart online. He looked it up, said he had 2 of them. Told me it may be a few minutes before he can find it. I replied no problem, I will look around a bit. Well the next thing I see him on the floor, ignoring me, talking with another employee, then reorganizing something in a box, looked at me, turned the other way. I am thinking what did I do... Then I went up to another man with beard, I think he is mgr, and told him what I was looking for and the more I thought about it, hell no, Ill order online and have it shipped to me. I wont be back. I may order stuff online but I wont go back to store.

So I needed to cop a new guitar cuz my old one was all busted and stuff, you know how it be. Anywayz, I headeded to Guitar Center and damn they got mad optons yo! I ended up grabin' this sick Fender Strat and it's like butter bro, sooo smooth to play.

The guys at Guitar Center was mad chill and hooked it up wit a discount too which was flame. No cap, they know they stuff and helped me get exactly what I needed. Solid expireance overall, deffly reccomend Guitar Center if u need any music gear frfr. Aight peace!

I placed a simple online order for one book. I get an email stating I need to call in the complete verification in order to release the item for shipping. Erik Cisneros From Guitar Center answers and literally demanded a bank statement to prove this wasn't a fraudulent charge. They suspected fraud because I used my husbands debit card, which is a joint account we share, and the shipping address had my name on it instead of my husbands. The other option was to call my bank and get some verification merchant code? Complete waste of time and very frustrating. I will not be shopping here ever again.

The worst place to learn music is here, very rude staff and irresponsible instructors, my daughter is 8 years old and she complains that her instructor yells at her all the time, her room smells of cigarettes, this place is not recommended at all.

Went to two Guitar Centers to buy a guitar. Not one person in either one came over to help. Even when I asked for help they were to busy on their phone. Bought from Sam Ash.

I've been emailing with an Eric Eldridge with guitar center and he sent me a bad Ibanez and won't exchange it for me. I took my guitar into guitar center to get looked at and they didn't recognize they sent me a bad one. Instead charged me $100 for a horrible setup and sent me on my way. Very unhappy customer with Eric and guitar center. Don't ever buy from them. Sweetwater seems to care more about their customers than guitar center.

Customer is beware if you buy used equipment online from guitar Center don't. I purchased two acoustic guitars online but before I did, I called up and spoke to a sales associate to take a look at the guitar the first time and they said it was an excellent condition. It wasn't. It was broken the second time I tried buying a guitar eight months later, I called up again, spoke to the sales associate, and they assured me that the guitar was in great shape, a day later, I got a phone call after purchasing the guitar from the sales associate telling me that the guitars got a huge crack on the side of it and if I still want it and I just said no that's it. I will not shop at guitar Center anymore.

I was given a snare head for Christmas. Clear Remo black dot. As it turns out it's awful. I chatted online with an associate on Dec 31st. He said I could return for a refund. Today, Jan 1st, received a text msg being told drum heads non returnable. I said, not even 2hrs on it, no marks at all. I didn't want a refund. I would like to exchange for another snare head. No reply- dead silent. Already ordered a replacement. No questions on returns. I'm done with them. That's why unreasonable.

I called and ask a question about one of the Gibson Las Pauls. The person on the phone had zero interest in answering any of my questions, and was giving me one word answers. This is terrible customer service. Whoever that person is, should not answer your phone I will not be shopping at guitar Center in Cerritos. Have a great day.

Just purchased my second Evolve 30M online through Guitar Center. The unit arrived yesterday in great condition but was missing the backpack case for the poles and speaker. I called customer service and they said that the used unit didn't show any accessories. I told them that the photo for the listing clearly showed the case. They would not budge. This will be the last time I will buy something online from Guitar Center and not sure I will even buy anything from our local store. Buyer beware!

I had been shopping for a taylor guitar for my daughter. I found one here but I live in Chicago. I called and asked if it came with a gig bag, the associate told me yes. I ordered the guitar online the next day. I got the guitar... no gig bag. I called the store. I spoke to 2 managers and now the 3rd one interrogated me like I was trying to steal a Les Paul from their showroom floor. He asked why I didn't order it when I called the store. What was the associates name. He told me that there was no way they told me that it came with a gig bag because it didn't. Finally I said "we are talking about a 20 dollar gig bag here sir" and he said FINE will 20 bucks appease you? That was the end of the conversation as I told him what he could do with the 20 bucks. WORST CUSTOMER SERVICE I HAVE EVER HAD BAR NONE. TOOL ALERT.

Worst online experience ever. Most of their workers fit the dumb musician on weed profile. They cancelled my order for a reason nobody knows and they will not release the funds from my card. Now my son will get a late birthday gift and I am out 250 dollars. $#*!s

I ordered a used DigiTech 2120 effects processor for $249.00. The condition was listed as "great" but that wasn't my reality unfortunately. The unit listed looked perfectly fine, faceplate lettering knobs screen (display). All looked immaculate. Do they even test this stuff before it leaves the store? I couldn't even get any sound out of it or through it.

3 months ago I purchased a DigiTech GSP5 online from GC. It arrived on time and shipped well. Upon finding a power cable they did not provide, I discovered that the clock battery was shot. No big deal, $3 and ten mins I had that in. Annoyed, I moved on getting the equipment into my rack expecting to use it for modulation more than anything. Well, it emits a squeal and horrible noise on every setting. It just does not work. I contacted GC and was promised a refund, they were sending a label to me to send the item back. After several emails, I still do not have my refund. No label. And a boat anchor in my rack. Suffice it to say I will not buy another thing from them again. GC. NF. Never again for used equipment.

The man the was helping me tried to get me to buy a bass that was way out of my price range, seemed like he took me for a sucker because of how young I am. He jumped in to help me for commission when the first gentleman walked away. The first gentleman actually had to step in when the first guy tried to sell me the bass I wanted for full price when it needed to be fixed because of fret buzz. But other then that the people there are nice and have a great selection of gear.

Just try to unsubscribe from this CO. You can't through the website. I called 2X.They said I was removed. I still, after almost a week waiting, get one to two emails a day. I even forwarded one of their emails back to them as they requested. No luck. This company needs help with their own day-to-day communication operations. If you are reading this, Guitar Center, I promised that I would keep giving bad reviews and telling people not to shop with you, if you did not unsubscribe me.

Be careful buying any guitars right now, lots of counterfeit knock offs have been retrieved by border agents custom's and DHS if memory serves me correctly..

I was in the market for 2 Alto TS312 Powered Speakers.
First, it shows they inventory at store, got their but no they don't have it.

So sameday on Sunday I ordered online. Wednesday no tracking info. Called their customer service and "they have to reach out the store to see if they have inventory". No one were available. So I got fed up and canceled. The process I learned is just Stupid.
They don't warehouse is fine but the store doesn't update their inventory status.

I purchased a drum kit online. Their site states that it will be delivered via frieght and customer wil be contacted to set up a delivery time. I called and spoke to 2 different people at GC that verified that I would be contacted after the purchase to set up a time for delivery. After placing my order I rec'd an email that night that the delivery was set for 2 days. I called GC to let them know I need to set up a delivery for a time that I would be home. They told me not their problem to contact friehgt co. Well it is on thier site stating I would be contacted and I spoke to someone. They could care less. They also have no contact info for the freight co. I wanted to set up a time/day so I would be home and it wouldn't be left at my front door for someone to steal. I was also told it would be 3-5 days which was great as I would have been home on any day from 3 to 10 days after placing my order so I wasn't concerned about a specific time. ALSO there is NO WAY to get in touch with Fed ex about the delivery. What a bunch of lies about delivery just to get the sale.

My buddy waited for over a month for used guitar to come off of police hold. He was waiting outside today, the first day available to buy and found out the manager Ron sold it out the door at 7:00 am before the store even opened. Can you say SHADY KICKBACK! Unscrupulous business practices at this store! Ron wouldnt even come out of his office. He knows he did something shady.This was the Hallandale Beach, Florida store btw.

Is it too much to ask to actually type in a 1 paragraph description?

'Guitar is used in Excellent condition. There are some fine pick scratches on the front, a small ding on the bottom as well as the lower horn (pictured). There are no chips, neck is straight and frets are roughly 85-90%, electronics all work as they should although the tone pot is slightly scratchy.'

See... that took me 60 seconds while looking at the guitar I bought at a local pawn shop instead of buying the same guitar off GC's website!

Am in the market to buy a Martin HD-28/S28 or gibson hummingbird. See them hanging 3rd teir up locked up. All I need is a saleswman eager to make a sale let me compare. 1 hr later still no salesman in sight.
Come back a week later ask for help at the sales desk. 1/2 hour later noone in sight. On my way out the door I see a young employee kneeling at the fromt sales desk playing around with the stock. I ask for the floor manager. He is the floor manager playing around with some $2.00 merchandise not paying attention to anything happening on the floor. Doesn't care and clueless that someone wants to Purchase a $4,000 huitar and just needs help determining which one.
Guitar Center may think they are the only option but I will ne going to 2 other guitar stores to see who wants my $4,000. That's OK Guitar Center be happy with them $10 strings tou just sold and take solice in the fact your $2.00 merchandise is perfectly aligned on the rack.

Class-action lawsuit. A business operating under the guise of a legitimate business, set out to lie and betray customers is reprehensible. Falsifying in-stock items, selling used equipment as new, to profit over the expense of customer fulfillment, lackluster customer service, all serve to earn permanent closure of Guitar Center.