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Claim Your BusinessGumtree.com.au has a rating of 1.29 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gumtree.com.au most frequently mention customer service problems. Gumtree.com.au ranks 211th among Classifieds sites.
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Aussie site all states. Choose your area by name or kms. Buy new, secondhand, preloved & even get free items! Almost anything avail. Watch options available. Pickup or post depend upon seller. Also great place to sell. Great for local stuff too. Owned by eBay but shopping is generally much cheaper & no selling fees & no auctions. Highly recommend. I love it! First place to look for something.
Staff at gumtree are incompetent and unaware of their own policies. I've had to reach out to them on multiple occasions to get them to reinstate my add after incorrectly removing it Theyre never available to chat online and email responses take forever, no contact number either so makes it very difficult to deal with and even more frustrating if its a paid add and they're in the wrong
Staff at gumtree are incompetent and unaware of their own policies.
I've had to reach out to them on multiple occasions to get them to reinstate my add after incorrectly removing it
Theyre never available to chat online and email responses take forever, no contact number either so makes it very difficult to deal with and even more frustrating if its a paid add and they're in the wrong
Out of the blue, these individuals decided to restrict my account without explaining the basis of their decision. Absolutely pathetic behaviour for NO reason as I haven't done anything wrong.
This company is owned by SCAMBAY (aka Ebay), which explains the lack of professionalism and engagement with the Australian community. Greedy capitalists trying to manipulate marketplaces in other countries without paying 1 cent of taxes.
As of 18 April 2020, they have done the exact same thing to my wife. I will be contacting our Local MP to address this matter as this website hasn't been able to provide any evidence or reason for closing the accounts despite my several requests for clarification.
Unfortunately for these censors, we are not communist China yet.
Gumtree is not safe. Many scammers make the deal, asking about your address for pick up and mobile number. Then you discover they are just scammers. Or they send you an email to click the button for payment. Just be aware. Also, Gumtree doesn't have any safety measures to protect customers.
Tried to sell my car, having used the site for 12 years now, they refunded my ad fee and banned my account. I've raised multiple support tickets and they refuse to tell me why. Horrid customer service.
Tip for consumers:
Don't
Products used:
All
Aussie site all states. Choose your area by name or kms.
Buy new, secondhand, preloved & even get free items!
Almost anything avail. Watch options available.
Pickup or post depend upon seller.
Also great place to sell. Great for local stuff too.
Owned by eBay but shopping is generally much cheaper
& no selling fees & no auctions.
Highly recommend. I love it! First place to look for something.
Tip for consumers:
Know your prices before you shop to get best value.
I recently looked fora removalist from Gumtree. He said he was a family business and been in the business for 15 years but he was the worst removalist I have ever experienced. Mike from Penrith/castle hill.
I wrote a review and tried to advertise his disgusting removal service on gumtree by putting an add about his service and they quickly removed it. Where is the justice I wrote back to them as this man was a rip off. Apparently there is no justice Gumtree just let bums rip off innocent people without any consequences.
Hate Gumtree
Kathy
My 'crime' was changing my email address, thus creating 2 accounts. Then "Michelle" decided my ads for a fridge and a pump were "not suitable for the site." What a load of ROT. (see fridge and pump photos) Best to advertise in your local paper. Avoid the scams and the idiots that run Gumtree.
Products used:
Post an ad
They support animal cruelty. Biggest puppy factory in Queensland that was just convicted of animal cruelty to 85 German shepherds and advertised on gumtree. She has been reported countless times but gumtree do nothing discussing company with disgusting morals and atitude. Avoid gumtree at all cists
Tip for consumers:
Avoid it
Products used:
Adds.
I tried to post two ads... They were both cancelled without any anyone there copying and pasting at least a vague response as to why - just disappeared. You're left with looking through a load of possibilities as to why.
Pro tip gumtree IT: You can use auto correct to replace a few memorized letters to give a common response to the email attached to the account so as to explain why the ad was cancelled... Ya, I get it... Customer service ain't your thing eh? Gets in the way of txting friends when actually doing your job gets in the way. Can't have that now can we...
Tip for consumers:
Done use gumtree.
Products used:
None
Had my account deleted, it was long standing with good customer ratings, i advertised a guitar amp and suddenly i am banned, i cant even create a new account, obviously run by idiots or children. Ill use Ebay and facebook to sell from now on, the site should be closed.
I've used Gumtree alot over the last 5 yrs especially. Have no complaints about buying things from the site.
For my to sell/promote my business on the other hand. I've had my account restricted more times than I can count. When I've emailed them to sort it out they've told me they don't pro.ote my type of business. Yet there are at least 5 others promoting the same work that I do. Unbloodybelievable they are.
I became a member and started selling straight away. With no selling restrictions or fees like eBay but your privacy is protected it is PayPal linked if you want that. I found this site much better for selling locally. I'm also finding small operator businesses like local at-home hairdressers and removalists really helpful.
G'Day We are trying to start a business that sells LED lights and high tech battery packs. We have for a few months now had an Ad. On gumtree ( GT) offering to give away one of our LED Lamps RRP $19.95. Our Ad. Is impossible to find in amongst the scammer Ads. And when you contact 'support' they have a canned response "Pay for an Ad.". So they want us to pay them to give away a LED Lamp that is free to operate, yes uses no electricity ( actually approx. 2c / 24 hrs), are they kidding! From what I can see GT is about channeling Ads. To eBay.
Tip for consumers:
Dont use it if you are giving away products.
We are selling on gumtree. There is someone out there making offers and us excepting. Then when we ask them when we can meet. They dont bother. Is it legal. Gumtree dont seem to care
Looking for a specific item. Ad 1 the vendor did not reply (is it too much to ask for a short reply?). Ad 2 the vendor was not present when an appointment had been made (they claimed to be "out the back" even though we rang the bell, knocked loudly several times, as well as calling out. Ad 3 When we arrived at the appointed time and place there were two big vicious dogs in the garden which immediately attacked and were only prevented by gate and dilapidated fence (next time?). The owner had no control. When he claimed to have locked the dogs in the house and called us through, we entered the front gate, the dogs attacked again ( not locked away at all) when we ran to our car and escaped he rang on my mobile and was surprised we wouldn't return. Each journey took over 40 minutes each way. Easier to go to a shop and buy the item new. It is a pity you can't give negative stars as a rating on this site
Tip for consumers:
Go to a shop. Many vendors seem to think buyers are there for the vendor's convenience.
Products used:
Absolutely nothing - that is the issue. There appears to be no quality control of vendors.
Full of unrelated trader ads and fake ads. Gumtree has become harder to use and more insecure year on year. I no longer use it.
Decent selling & buying site for Australians, I check gumtree once a week for people selling stuff relatively cheap in my area and so far 90% of my purchases have been good, You do find some tyre kickers when selling and will get some pretty annoying messages from other users when you are selling, So far buying i have only encountered 2 problems when the seller no longer wanted to sell or got a better offer, Other then that this is a great site to try out and hopefully get a bargain or 2.
I been buying and selling on gumtree for many years, now I have paid twice a product to be highlighted or be on top of search, they take my money and delete my add with out any explanation, no courtesy to contact me after a couple of attempts to get someone to contact me to explain why my account is restricted. So Ungry now, will definitely change site to sell and buy. BE CAREFUL PEOPLE DONT PAID FOR YOUR ADDS, the could end up taking your money and delete your add..
Beware of scammers. It's the perfect website for them whether you're a buyer or a seller and gumtree says it doesn't tell people how to pay!. My advice only get or pay cash or use PayPal. Gumtree is a real boon for scammers
I don't know why the ACCC aren't doing something about the amount of scams on gumtree. Not only was I nearly scammed buying a tea cup puppie but when I sold some office furniture, anything over $500 value, the scammers kicked in as buyers. They normally claim they work offshore on oil rigs and can't take calls or I even had one who was deaf and couldn't take calls... BUYER AND SELLER BEWARE ON GUMTREE
My second ad ever on Gumtree, and first one in a long time.
Gumtree.com.au deleted it for no valid reason.
The ad content was similar to other sellers, don't see any valid reason for it being deleted. The support team I chat to also agree - they don't see any reason for it.
2 days ago I was advised to provide proof of purchase of the item that was posted on the ad and also a new picture to prove I have the item with me. This was the 3rd follow I had with Gumtree support team. So I provided and I was advised the feedback from the review team should be expected in 24 hours, 48 hours the latest.
Yet again have not received any feedbacks today, so I tried to contact support team again, was told the feedback is still not available, can only escalate the issue again.
The ad was for a discontinued set of Lego, very simple and straight forward ad. But the amount of time on the follow ups is beyond acceptable.
Totally disappointed and frustrated of how Gumtree handled my case. Everyone's time is also precious and no one deserve this treatment. Will not trust Gumtree again.
A person on gumtree he wil send you fake Westpac documents to mislead you and say money t has gone to your accoun he will ask t to release funds you have to pay agents f you will ha e to pay$ 2000 agents fee to collect items you will receive fake bank statement from Westpac to say payment has being processed is on hold if you disagree in any way or complain or tell them to Nick off go away or Il call police he will Guntree He will then disconnect you to cover uptge attempted crime crime
He will file a complai t about you to gumtree to cover scam and disconnect you from gumtree to cover up attempted. Crime he wil lie to gumtree to disconnect you
Gumtree app cannot be now used on different devices without being continuously signed out. Now when you post you need to insert photos twice as the first insert simply vanishes. Are the Gumtree employees qualify to manage this app?
Gumtree is charging now ridicules fees for posting: pets & cars.
Even for 1 only private car, they want money now.
It's less and less popular mainly due to greedy fees introduced.
Annoying amount of Scammers.
If you make a mistake in category, while posting, you can't correct it!
You have to delete and start again! How bad!
Every so called "update" is making this app worst, unusable.
If you keep trying you can still manage to post "coffee table", or "pair of shoes"
Products used:
Gumtree app Service
DO NOT! Waste your time and money on gumtree. They are so welcoming to take your money for advertising but without warning will delete 2000 of my adds without warning wasting hundreds of hours listing them. ####Businesses #### be warned! Your best to take all your adds to marketplace as it is so much cheaper and we are getting way more sales and much better support. Gumtree
Deserves ZERO star rating! Worthless and useless customer service team! Roxanne from their CS team responded to my email (which is the same email i used to set up an account) yet their response to me was mighty than thou and i could not rectify why on earth my account glitched and locked down so i can't use it (after posting an item for sale). I even gave them all the info i could prior to gettting locked out (i come from an IT/web background so i know what i am talking about and i know how to help others when things like this happen). Their final sentence via their email to me was "Our decision is final and won't be revisited." So even responding to that email is pointless honestly HOW RUDE IS THAT?! Please Explain how is that customer service? If my account was a security risk then how is that i am using the same account to contact you? And why on earth do you not at least try to work out with the user what the issue is rather than cut me off and axe my account without understanding if there was a glitch on your end? The only thing i did was list an iphone for sale (there are plenty of iphones for sale on Gumtree... but for some reason that listing got removed and my account got taken down). I WILL NEVER bother with Gumtree again after this nasty experience and will stick with Ebay and Facebook only going forward.
You guys need to learn Customer Service 101! And maybe employ intelligent people that can handle technical issues and attempt at problem solving before cutting users off.
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