Hairbrella

If I could leave 0 stars or less I would. I ordered my product on 10/11/2023. I've been trying to get a refund or my product for over 2 months now. This company has the absolute worst customer service. I have attempted contact through Facebook dm's, comments and email and rarely get a response but when I do it's a bs excuse or saying my product is on the way when it's obviously not. I threatened to start posting my attempts to reach them and they blocked me. The phone number on their emails is out of service. These people had the audacity to give me a 10% off coupon for my inconvenience. I just want what I already ordered and will never shop with them again. I was patient in the beginning but I've lost all patience. I'd advise others to not shop with this company.

The swim cap is quite small. To date, I have not received a refund despite having a receipt from the USPS that the cap was returned. I completely agree with the other purchaser that they need to implement a return policy that works. They still have my money, I have no merchandise. I wrote several emails requesting my money back and even sent them the certified receipt with proof of delivery.

I wanted to return my product. Requested returns address. They promptly responded asking for order number and how many items I wanted to return. I responded. Then absolutely nothing. I have sent repeated emails to several different emails addresses including CEO Tracey Pickett. No response. Just blanked. They do keep sending me promotional emails! UNLESS 100% sure you intend to keep product I would AVOID. NEVER COME ACROSS COMPANY WITH SUCH APPALLING SERVICE & BLATANT REFUSAL TO ADHERE TO ANY RETURNS POLICY

They have to get more popular because they are absolutely amazing! It's a great idea because now, I don; t have to carry an umbrella around. I can just wear this which is much more stylish and looks way better too. Amazing product for us women of color!