HalloweenExpress

I sent my return back immediately after receiving it with all items in tack and I'm still (4 weeks later) waiting for my refund. Horrible customer service. They will get back to you right away but keep telling you the same thing over and over. Will NEVER purchase from them again.

I bought what I thought was a cat costume for my daughter.It turned out to be just a headband and tail. I am not sure why it would give a size for just the two things. Very poor business, customer service, POS company with kids working there. I shopped the one at Spout Springs Rd in Flowery Branch, Ga. The name of the girl that was absolutely no help, that said she's the manager is Georgina. I was willing to exchange the product for a cheaper one and lose money on it and they would not even do that. I was very disappointed to look on the bottom of the receipt to see no returns, all sales final. Worst company ever because u don't care about your customers. Way to go HALLOWEEN EXPRESS, ruin a kid's holiday. I bet u don't stay in business long with this many VERY POOR reviews. U deserve NO STARS!

Awful awful awful awful awful awful awful to deal with - customer service cant help- tell you several things and did nothing- stay away stay away stay away-

When online order was placed, they promised a delivery date. On that date came about and no delivery, I contacted customer service and got the run around. First they told me that they gave the wrong promise date. Then I was emailed and told my order # on my receipt on my electronic receipt is for someone else back in 2011, it's 2016 now. They do not want to accept responsibility. I will never order from them again and suggest that others do not either.

I should have read the reviews before ordering. Like many of the other reviewers stated, Halloween Express is going to miss the Guaranteed Delivery Date. Do you guys understand the meaning of the word "Guaranteed"? I paid extra so my costume would arrive in time for a party. I don't need it 2 days after the party. I am hoping for a full refund, but it sounds like that's not going to happen.

I have seen people on Facebook say that Halloween Express is a scam company. I'm sure they have never purchased from them or they would have known better. I have ordered from this company before and have always had good service.
This year I placed an order for an $80 animatronic on 8/20, received an email on 8/21 saying it was shipped and would arrive on 8/22. It did and it worked great

I have dropped over $2k with this company, and in the order I received a broken snowblower, broken remotes, and spilled fluid. I got in touch with Halloween Express and Was put thru the ringer just to try get replacements for what I paid for. I mean I did drop quite a bit already with this company, but nope! They play games. The right arm doesn't talk to the left. Finally when I was able to get this handled, I asked for a return label and was denied! What? I have to pay to ship your faulty product back? I ALREADY PAID FOR SHIPPING WHEN IT GOT HERE! Still no way would they reimburse me. Nope. AND their stuff isn't that great guys. Go to Vegas and other specialty stores. They have better quality and sales. I saw when it was too late.

A few days before Halloween, I purchased a costume for my dog because the website offered delivery by October 30th if I ordered within a few hour time frame. I called the order department to make sure I picked the correct shipping method to have this item by the 30th. I chose an expedited shipping (14.99) and placed the order with the representative so I didn't make a mistake. I did not receive this costume by the 30th and when I called today I spoke to Tiffany in customer service who told me that Halloween Express offers no explicit delivery dates and that the 30th was an estimate. She told me my order SHOULD come sometime today (on Halloween). I'm hoping it does. She was not nice. She was not helpful. And I am very annoyed that I did not buy this costume through a more reputable site like Amazon who does guarantee a delivery date. I feel like I was deceived by this company.

Cheaply made, overpriced costumes... inexperienced seasonal staff and a ridiculous return policy... NEVER AGAIN!

Store smelled of mold and mildew, floor is uneven, building was freezing cold, was denied MANDATED breaks during long hours (6-9 hour shifts) and almost never got my lunch break, or any breaks at all... was frequently yelled at fro leaving my station to use the bathroom, (among other things.) When my uncle passed away I was not allowed to leave to attend to family matters after the news and was expected to be there the day of his wake. All of this on top of being a part time student, but no, The Manager didn't give two $#*!s, she ignored the fact I have college course work to complete was two faced and made sure I was never trained in anywhere else than folding costumes/fitting room. Costumes are low quality items you can buy on amazon for cheaper. 10/10 would not recommend as a job for ANYONE.

We ordered a costume for my husband for a big event we were going to. The costume was ordered over a week in advance of the event, giving plenty of time for shipping, etc. The costume arrived 5 days later and half of it was not there. We immediately called the costumer service number. We requested to have the missing items sent and we were told that was not possible. We were told that they do not overnight ship and that they would offer us a partial credit. How can you only wear half of a costume? Why can't they overnight ship? THEY were the ones that failed to send the complete costume (This was not a cheap costume either). We are so disgusted by the lack of commitment and customer service. I will NEVER shop at this store again and encourage all to look at other Halloween costume stores.

These jokers shipped my order by throwing everything in an over sized box (with no individual packaging either) with no packing materials. One piece of paper was in it. No surprise the plastic products that got thrown around the box and banged up during shipping were damaged. They act like it's no big deal and refuse to refund my original shipping fee or my return shipping fee. Super unprofessional and lazy from the beginning to the very end. AVOID

Not worth any more than $20.00. Had to wrap her hands in gauze to cover the wires. Had to hot glue the top of her dress to her neck to cover the screws. I would not recommend this to anyone. I would have preferred that her eyes just lit up without the conversation.

Worst website ever. Ordered a item, with a $47 express promise on date. Had a halloween party to attend and now i will not be attending because this fraud website and company are dishonest and make fake promises. I will not recommend this place to no one. Obviously i want my money back!

The quality of the costume I got was terrible. And being an international buyer it was hard for me to return it. I would never buy again from Halloween Express. I had to buy another costume in my country that was cheaper and had better quality. I don’t understand how can the charge $45 dollars for something that is worth like 5 dollars, plus the shipping to my country. Not recommended at all.

Ordered Halloween props totaling five hundred dollars guaranteed its delivery on a certain date. Called them looking for my order which they said it just shipped because they were backed up. I still haven't received the order. The {guaranteed shipping is a joke} still haven't received my order. She said in two more days I guess we'll see.

Halloween express emailed me a coupon offering a 27% off. For example ghost girls listed on their site for $567. Everyone else has the item listed for in the area of &360-$380. Their 27% off actually comes down to $419. Buyer beware of the fraud

Ordered something overnight express, paid extra for shipping. Gauranteed delivery today. No package. Called and was told 'for whatever reason' it was not shipped until today. HOW inconvenient. They do not deliver as promised. DO NOT RELY on HE.

I was super excited this year to dress up with my husband. We normally NEVER dress up. We purchased our costumes online with a promise delivery date of 10/27. I received the tracking a few days later and it said it would not deliver until 10/31. We needed it sooner than 10/31 since we had a party. I called Halloween Express and they advised I could refuse the package and they would refund me the money. That is great but not what I needed. I needed to see if they could overnight or 2 day me what we ordered. I do not have any time to go and search for the masks we bought. We had already purchased our clothing separate to go with our masks. They said they could not help. I cannot believe a company would tell you they screwed up and shipped late but would not rectify the situation. This is terrible customer service. So now, I have to wait for them to refund my money and run around town to look for what I already ordered. So disappointing!

We spent 200.00 on 4 costumes. When we received them they were so junky none of us could wear them. Returned them only to gwt told we cannot have our money or the costumes back because it was over the 15 day return... we do get a 127.00 credit (Lost 73.00) but who would want to order from them again? Definitely not us!

One of the worst experiences in a while. S. Manager Karen Cabrera and staff at the store in Brandon, Florida are RUDE and do not want to sell their product. Three days before Halloween and they do not want to take a coupon from Halloween Express as she states she is a "Francise Store" DO NOT GO THERE! Go to SPIRIT where they are friendly and want your $$$ and business.

I was gonna be the corpse bride this year. Browsed many costume online stores, finally I got this one. But I was so disappointed rather than surprised. My costume arrived 8 days after I placed my order. That was nice. However, the costume was far different from the one I want and the one in the cartoon. The wig was so fake. I don't even wanna use it. I should have get a casual white wedding dress from Persundresses.com. That was my former plan. But I am kinda on a budget, so I finally decided to get it from a costume store. This costed me $71.97. If I had known that, I would rather get the dress and draw it myself. I could do better than them. And the dress is just a little bit over $100 too. Warnings that everyone don't buy from them. They never offer a full refund even with tags. :(

This company is the worst! Don't order from them. They take your money and you get... u guessed it nothing! I got scammed. My 4 and 5 year had no costumes for there fair. Sad kids and lost my money. Thanks halloween express. I hope your kids know how it feels to be scammed by pieces of crap like yourselves.