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Claim Your BusinessHampton by Hilton has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Hampton by Hilton ranks 150th among Hotels sites.
Clean and great customer service! Very accommodating and helpful! Love this chain! Never been disappointed!
I had some customer service issues with Hampton Inn Uptown - University of Cincinnati in Cincinnati, OH with rude desk clerks and a manager with a sullen tone over the phone that also doesn't return emails and voice messages. They also attempted to take a $154 authorization for incidentals for a three day stay. When describing an incident to the manager about a person I hadn't seen and was trying to identify, I said "she had an African-American accent". The manager started admonishing and chastising me and told me how inappropriate I was. Just hours away from arriving at the property and checking in, she canceled my reservation and told me to stay somewhere else. Called Hilton corporate to complain. They filed a case and did an investigation. Their investigation, without talking to me, concluded with them recommending I not stay at the property and giving me 10,000 points for my inconvenience. When I sent several emails saying the response was unsatisfactory, they ignored me. UPDATE: The manager of said property keeps escalating the issue by responding to my reviews I left on several online platforms and calling me a racist. She also has been getting the reviews deleted, which I keep rewriting. She also got me banned from Yelp for ultimately leaving a factual review that did not address her disparagingly.
Clean and great customer service! Very accommodating and helpful! Love this chain! Never been disappointed!
I had some customer service issues with Hampton Inn Uptown - University of Cincinnati in Cincinnati, OH with rude desk clerks and a manager with a sullen tone over the phone that also doesn't return emails and voice messages. They also attempted to take a $154 authorization for incidentals for a three day stay. When describing an incident to the manager about a person I hadn't seen and was trying to identify, I said "she had an African-American accent". The manager started admonishing and chastising me and told me how inappropriate I was. Just hours away from arriving at the property and checking in, she canceled my reservation and told me to stay somewhere else. Called Hilton corporate to complain. They filed a case and did an investigation. Their investigation, without talking to me, concluded with them recommending I not stay at the property and giving me 10,000 points for my inconvenience. When I sent several emails saying the response was unsatisfactory, they ignored me.
UPDATE: The manager of said property keeps escalating the issue by responding to my reviews I left on several online platforms and calling me a racist. She also has been getting the reviews deleted, which I keep rewriting. She also got me banned from Yelp for ultimately leaving a factual review that did not address her disparagingly.
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Tried to stay at one of their properties before I was banned.
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