HappyRooms

They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!

They cancelled my reservation 3 month after i did it by saying there was a thecnical mistake, and that they will refund the money ( did not get it yet), the hotel now is twice expansive for the dates i orderd.
After contacting them they booked the room back saying there was a thecnical mistake and they needed the time to fix it.
At the moment I am waiting 2c what will happen in October. It seem like it's going to be o. K.
Will update after...

I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had been cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.

Booked best Western at swiss cottage for niece to go to speech and drama uni opposite, through happy rooms, was worried price was so cheap even after confirmation e mail. So, rang the hotel to check my reservation and it was perfect fully paid. Hotel was good too!!!!

They promise and book you in the hotel of you r choice to cancel the reservation shortly before your trip and book you at a cheaper hotel near by.

Irresponsible, unethical and unprofessional altogether.

Honest example of great customer services. I made a booking in one of the hotels in Dhaka via Happyrooms.com.The hotel feels like home. Greeted right away! They made suggestions for taxi service, restaurants, and sites to see. All were #1 in our books. The staff spoke English, no communication issues at all. Food in restaurant for breakfast was amazing, lots to choose from. No disappointments at all. Definately would Book from here again! Worth checking out!

Booked Be Live lanzarote beach, 20 th - 27 th April, when we arrived they had no room for us and transferred us to another Hotel, it was my Husbands Birthday and this ruined are first day

At the end of June I made a reservation through Happyrooms, things went wrong, I was overcharged and I got mad. But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay. After that they put the difference of the amount into our account.To be honest, I didn't expect that. Excellent feedback and problem solving mentality! Thanks! My next reservation will be definately through Happyrooms!

Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)

I happened on this site while searching for a hotel for a weekend vacation stay a little more than 2 months away. All and most other websites state the hotels I am interested in are all fully booked for that weekend. I checked the actual hotels' website and they also showed these dates as fully booked. Then I found Happyrooms.com and noticed the seemingly impossible good fortune that they have listed the hotel I want for $200 cheaper than any other website. I decided to do a little research on this company since I have never used them in the past and the price and availability are both too good to be true. It is then that I find out this company is a total fraud. They use bait and switch tactics. I am glad I researched it before booking. Thanks to sitejabber, trustpilot and google. I am hoping others will see these reviews and stay as far away from happyrooms.com as possible.

Had room booked in Dublin for Jul-2017, I booked and paid for this several months ago, today they email that I no longer have accomdation, something about contract with hotel, no cant get any accomdation, customer service zero.

This site is a complete scam. We booked well in advance of our trip and 4 days before we left the hotel got a call to cancel our resevation. The person even used my boyfriend's name to pose as him. We never got a confirmation or a refund for the cancellation either. This is a complete fraud and they won't even speak to the hotel office. DO NOT BOOK WITH THIS FRAUDULENT COMPANY.

I booked the Ambassador Transit Hotel in Singapore via HappyRooms for my 73 year old mother. I contacted the hotel 3 hours prior to my Mom's arrival, but there's no room reservation for her. They even send me this booking confirmation:

"Dear,
Thank you for choosing Happyrooms!
Your reservation at Ambassador Transit Hotel Terminal 2 on 17.01.2017 18.01.2017 for 1 person in a Standard Single Room has been successfully confirmed.
The Hotels` team already took a note in your reservation and will do their best to accommodate you on a higher floor and with a nice city view.
Enjoy your stay!
Should you have any further questions, please, do not hesitate to contact us.
Best Regards,
Anastasia Spirkina
Concierge specialist
happyrooms.com
+44 20 3514-2449 (toll free number)"

NO ROOM BUT THEY TOOK MY MONEY BEFORE THE CHECK-IN DATE. UNFORTUNATELY, MY BANK CAN'T TAKE MY MONEY BACK ANYMORE.

I was able to find a really great deal on a hotel in NY by using happyrooms. It was my first time on the website so I was a little skeptical at first but everything turned out just fine. There were no issues with the hotel booking - everything went very smoothly. The website was also super easy to use to research different hotels. Excellent service, I'm very happy with my experience.

I booked a room with double beds because I was going on a business trip with my co-worker. I then emailed the customer service and the only response I got was, cancel the room by this date. Not apologies, no nothing. This website is horrible! STAY AWAY!

Q: I still haven´t received an email confirmation of my booking - booking. No. *******. I´ve already sent an email and ask for the confirmation via costumer service, but I´ve received nothing!

From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?

I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.

I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?

This is Outrageous!

And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.

* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.

** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.

How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!

This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.

I found favor with this website because it is user friendly. Every detailed instruction in terms of booking was true to perfection. For example, when I contacted the hotel which I had booked from this website, all the information for booking was received and expedited. I had one small issue with a piece of my luggage and Site Jabbers support team resolved it within the hour.

More than two weeks ago, we booked a two week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive luxury) in Mexico via Happy Rooms. We received a confirmation of the booking and the hotel voucher, which clearly states the name of our hotel as the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase.

As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that we are not booked at the Iberostar Grand Hotel Paraiso (as per the reservation we made) but rather, we are booked at their lower-end family property, the Iberostar Paraiso Del Mar.

About a week and a half ago, we wrote to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of some of the pages of the hotel reservation and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms realized that they sold us the room at a cheaper price than they had intended to.

Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happy Rooms, and while they have been good in responding and have been pleasant to deal with, their common response is that they are working with their partners to find an acceptable solution. One email response stated that their partner presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. Kudos again to Happy Rooms for not agreeing with this being an acceptable way to proceed.

However, we are losing our patience over the fact that we have also called several times and emailed several times to be put in contact with a manager or the one person dealing with our file, so that there is continuity and that we would at least feel that we are getting the personal attention that this situation merits. This request by email gets ignored or we are told that "the manager is currently on the phone". But we never do get an email or call back from the manager. We also repeatedly get told that they will get back to us in 24 hours with an update or resolution, but that never happens.We do not feel that this situation is getting any proper attention when our emails keep getting responded to by different customer support agents.

A reputable company would not sell something to a client at a certain price, provide a receipt and hotel voucher for it, and charge your credit card for that purchase, and then turn around and not honor that purchase, or cancel that purchase without your authorization from us to do so. We certainly have high hopes that Happy Rooms can demonstrate that it is a respectable company and honor what we purchased.

It has now been 12 days since we contacted Happy Rooms about this issue and we are losing patience and hope that this is not what some people are calling a "scam company". We are giving Happy Rooms a deadline of September 28 to resolve this and provide us with the resort we booked.

We hope to get back to you all here with an update that this has been rectified promptly and to our satisfaction.

Sandra and Chris

The agent lied about calling us back and lied about his name when asked for it. I had to call at least 5 times to get him to talk as apparently he is the only agent at that time as every time I called, he answers the phone saying he will call me back but never did. I was having problems checking into the hotel and was waiting at the lobby for hours and still never resolved..

I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking.
Booking number: SH*******
***************************************
UPDATE:
They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain". What loss

Again they are still checking with their partner and will get back to me though the check in date is tomorrow...

I have a reservation *******. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?
What phone number to contact you?

We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!