• Haunted Props

Haunted Props

Overview

Haunted Props has a rating of 1.86 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. Haunted Props ranks 43rd among Costumes sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    2

Instant Feedback

6 reviews

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How would you rate Haunted Props?
Top Positive Review

“BEST HALLOWEEN PROPS”

Hannah A.
4/8/22

Provided exactly what we were looking for with very fast shipping and great customer service. Would recommend.

Top Critical Review

“Replacement Parts...”

Daniel S.
12/4/22

Got a couple of parts that needed replacement. Couldn't remember where I bought them from so I went to HauntedProps.com since they sold the same item. Joseph asked for the parts and item number so he could order it. After giving him detailed information to include photos, he tells me I need to go through were I bought them from. Complete waste of time. Won't be buying anything from this 3 star rated store. Terrible customer service.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user daniels3663
1 review
1 helpful vote
December 4th, 2022

Got a couple of parts that needed replacement. Couldn't remember where I bought them from so I went to HauntedProps.com since they sold the same item. Joseph asked for the parts and item number so he could order it. After giving him detailed information to include photos, he tells me I need to go through were I bought them from. Complete waste of time. Won't be buying anything from this 3 star rated store. Terrible customer service.

Thumbnail of user angelab2388
1 review
2 helpful votes
August 8th, 2022

I ordered 2 weeks ago with no confirmation of a delivery date. I called 3 days ago and it was this guys personal cell. He texted me back and asked for the order# and I sent it over. I never heard back. After reading the sketchy reviews I decided to dispute the charge on my CC. I usually read reviews and of course the one time I don't I get burned. Lesson learned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids5989
1 review
4 helpful votes
May 27th, 2021

Joe, just give me an honest date when you are shipping my alien then ship it! Order *******
When I called Joe on 3/23 to ask him a question, he warned me that it will take 2 weeks to ship. On 3/23 I ordered my alien. As of today, 5/27 my Alien has not shipped. While Joe has been kind and apologetic and even offered me a discount, the fact of the matter is that he has given me 3 different ship dates and still has not shipped. I have sent emails but they still remain unanswered. Joe, I understand you are having mold cracking issues but you said the new porcelain mold would solve this problem. You also stated last on 5/18 that mine would certainly ship by the end of the week. That would have been 5/21. When Joe, when? When Joe, When?

Tip for consumers:
Sitejabber is a good site but hauntedprops.com is not.

Products used:
I have yet to display the Alien because it has not shipped.

Thumbnail of user shellyh115
1 review
1 helpful vote
September 19th, 2020

This is my second review on hauntedprops now. The first explained how disappointed I was as hauntedprops Props advised free shipping and then a ween later retracted this and tried to charge for shipping (even though my order confirmation showed free shipping with my address) I put my review on here and then went to the better Business Bureau for a third party opinion. Here hauntedprops threatened me with legal proceedings if I didn't take down my review even though it was accurate to my experience. So I thought I had best take it down and replace with a more upto date review. Hauntedprops also claimed that I had been harassing them and posted reviews all over the Internet which I is false (and I had only posted the one review on here) I tried to negotiate with hauntedprops regarding the shipping costs but was told to go to amazon instead, it would appear the issue was not for discussion and they refunded me (however I didnt receive a full refund due to exchange rate) a friend of mine had a similar experience to me, put a review on here and recieved a phone call and a refund of all shipping costs and duty and taxes if agreed to remove the review. Whereas I get threatened with court. Take from this what you will, but I certainly do not recommend them which is a shame as they have some good products. Bullying mentality to remove negative posted, if this is and you would like to discuss further, please contact me. Thanks

Thumbnail of user hannaha222
1 review
0 helpful votes
April 8th, 2022
Verified purchase

Provided exactly what we were looking for with very fast shipping and great customer service. Would recommend.

Reason I chose this business:

They are the best

Quality
Thumbnail of user cameronp12
1 review
4 helpful votes
October 22nd, 2014

Not worth the money I paid. It was not a good quality. The accessories came broken. I have to buy another accessories from miley shouse.com which i used to buy.

Thumbnail of user pendejoc
2 reviews
0 helpful votes
May 8th, 2022
Verified purchase

I ordered the item plus a picture from amazon or the box of amazon

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Company Representative

Thumbnail of user joep598
JOE P.

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