Headlight Experts

I worked with this company for 3 months to get the LED bulbs to work in my 2022 RAM. After many phone calls to support and a litany of emails they said I needed to had a module for my RAM which after waiting a month never came. I returned the bulbs and asked for my money back. Their response was that they do not refund for "used" bulbs. They won't work in my 2022 RAM (they turn off) and they wont refund my $300.

"These HID bulbs will fit you car." They didn't. When I brought that up, I was harassed with profanity and called a racist. Zero customer Service. Manager did the same thing.

I received a headlight set that would not work and the refused to take it back citing their policy on no returns if opened. These are the most dishonest rude company I have ever dealt with. See BBB complaints on this company wish I had checked before wasting my money. STAY FAR AWAY

Were delayed in shipping my bulbs by two weeks, then bulbs did not fit my vehicle, I mailed them back, only too be told the return period had expired. Rude customer service rep (Paul), resorted to raised voices and personal insults to defend his refusal to return the bulbs. A company that isn't totally embarrassed by such conduct is a company you don't want to deal with.

I bought a led head light kit and the product did not work with my truck and the company didn't stand behind their product. I even tried a module that they insured would make my lights work and it made them worse. After that the company would not stand behind their 100% guarantee even after I had to spend more money on a module they insisted I needed. Would not recommend this company and their products.

Wow, What an experience. They first told me to delete my review before they would refund my shipping. I paid for UPS 2 Day, and they sent it USPS; lol so much cheaper, and I kept the rest of the money. Then, to top it off, they mailed me the wrong car product. Kia Forte 2019 With Halogen lights requires 9005 Lights for low beams. They send people H7, which are high beams, and the low beams for the high beams. But when you ask them to correct the issue, what do they do? It requires you to pay for the shipping even to get it there. So I called Paypal because I did not want to settle for shipping, so Paypal is delivering for the shipping, thank god. Because this was over 100 dollars, what am I supposed to get back? Am I supposed to reach only half of the money? Stay away from this company. You will get screwed over. When you write a review, also get ready to show proof they will act like they don't know you and dispute it. So I am putting my receipt on here so they can't pretend I am not an actual customer that got screwed over.

I bought a set of H7 headlights for my Mercedes sprinter van. The website said they were compatible. I received them and they were not. I sent an email and they said "You need these adapters" so I ordered those. They were good enough to share a video of how to use the adapters. That was wrong anf didn't apply to my product.

Then, the adapter broke. A "manager" called me. He said "yea, those adapters are hard to use on that van, you should buy this other brand"

Then they wouldn't refund the cost of their adapters that didn't work and broke.

Not experts, at anything.

I confirmed with them three times the year, make, and model of my car and that they were sending the correct item. It took weeks to arrive. Finally when it did, turned out not to fit my car as was confirmed by my mechanic. Sent it back and they still refuse to give me a refund. Do not recommend.

I know from experience these are cheap waterproof connectors. There are many points for wire corrosion and failure in this kit on the salt covered winter roads where i live. Silicone seals on the connector side and open to elements on the back side where the copper wire is crimped to the pins. I probably just wasted $100. I should have done more research before purchasing. I might risk installing them on my work truck after sealing all the connectors

Here's how their lifetime warranty works, number one you have to email them then by the end of the day they'll respond to you. Number two they want you send back your headlights bulbs to them (you pay shipping) or upgrade and pay another amount. So lifetime warranty sucks, it's cheaper to buy them at a store or going to Amazon to buy them, I'll never buy from them again.

I had a shipping error and they would not even let me talk when I called. They talked over me, were very argumentative and would not answer any questions. No assistance whatsoever in remedying a misdelivered package.

I bought a set of LED's from them recently to replace my HID's in my Lexus and they did not fit properly. They were no help in resolving the problem. Fortunately for me I have built several custom cars so I had the knowledge and expirience to make them work.

They advertise as "Direct Fit With No Modifications necessary" Their lights require modifications and they will not offer a full refund. They will claim you are an amateur and don't know how to properly install them. DO NOT BUY!

After making an order and payment to these clowns I received confirmation and a shipping confirmation.

So far so good. We needed these lights for a trip in the mountains.

After two weeks I notice that they sent me shipping information but it never left their premises.

What the hell?

Why send shipping information if you don't have the item in stock?

I ordered from another vender and had it within 2 days.

Don't do business with these people.

Purchased their H13 Hi/Lo Dual Beam LED headlights. First issue was trying to get the order shipped. After placing the order, I received an email 2 days later saying it had shipped. In reality, nothing shipped because it was not in stock even though the website continued to claim it was. I finally received the product 3 weeks later (not 2 business days as the website claims). The lights themselves actually work great, but after I dealt with the shipping fiasco, the "expert" on the other end of customer service insists that the LED panels must be oriented vertically (12-6) in the headlight housing. Doing so resulted in a horribly spread out, washed out dim light. Can't even call it a beam. As soon as I clocked them horizontally to 3-9, I got a bright, focused horizontal beam, just what I had hoped for. Tried to explain that to the "expert(s)" but they refused to believe or listen. Customer service needs a real expert. They don't know their own product.

Ordered what I was told would fit my truck. Was wrong size. Returned to company and they charged me restocking fee 20%. When I called questioning about the bulbs being wrong size they argued they were right size. Explained they don't fit and said you returned them so you are charged restocking fee even if wrong size. Terrible customer service argumentative, rude. Then manager gets on phone tells me nothing we can do for you. Recommend not using th em they are not experts.

This company a scam and a joke with the worst customer service I order my headlights got the wrong one called the company gave my order number were I was told I f up up they don't make mistakes and got told to pull up I give you 10k if you can prove we are wrong. Hung up on multiple times and kept saying I f up when I asked for a refund. This company is trash the people who work for it are trash reported to the bbb due to their customer service lack of care and lack of wanting to help do yourself a favor and use anybody else but them I personally switch to lasfit used them before told them about this experience with headlights experts said no worries if anything wrong call us and we will fix it, unlock headlights experts that just says I'm harassing them for asking for a refund and telling me to go f myself again highly recommend not wasting your money nor time with this scam of a company I rated one star because that was the lowest I could rate I would have gave negative 5 stars if that was an option so headlight experts don't take that one star as positive because it not you clowns

Stay away from this company. Their customer service was argumentative and rude. Their product are off the shelf housings made in China. The housing didn't fit my car. They told me I had aftermarket headlight buckets. I compared my buckets to NOS buckets. They are the same. They charged me a 20% restocking fee. I bought only after they told me it would fit my car. Spend your money at another seller.

Hard to believe they're still in business. Poor communication skills, unable to read and comprehend simple emails. No clue about the products they're selling.

I received a poorly packed, but undamaged package, however a terminal of one of the H11B bulbs was broken.
I contacted customer service and was instructed to return the item, for testing and replacement.
I also questioned that the LED chips used were not as advertised, this was never addressed.
The bulbs were returned at considerable cost, which I also queried, ignored again
One of the replacement bulbs was similarly damaged.
I more closely inspected and found that the terminal was merely soldered to the pcb board trace, which resulted in being easily damaged. I've been a technician for over 40 years, I've been able to repair and strengthen with some epoxy, hopefully it will last a while.
Poor design and construction, poor packaging and customer service. Look elsewhere.

I ordered headlights for my son's Ford F350. We were going on a 2 week trip camping in the UP. They sent the wrong headlights. I had to send them back at my expense, only to be told that I could only get a store credit because they didn't receive them back in 30 days! IT WAS THERE MISTAKE! They didn't offer to send the correct headlights and I'm out the shipping! DON'T DO BUSINESS WITH THIS COMPANY, THEY DON'T STAND BEHIND THEIR PRODUCTS!

Ordered led kit which came with NO instructions. (First red flag). Contacted customer service who responded by saying the instructions were on the product page (they arent, second red flag). Product page mentions splicing but email says no splicing needed. Very contradictory information. (3rd red flag). VERY unprofessional. Totally regret ever buying from them. Do yourself a favor and buy elsewhere. You'll thank me later. Otherwise you will be regretting your purchase too, no doubt.

I order LED headlights from headlight experts. Beware They are a scam! They are not experts, far from it. They will send you anything. Good luck getting your money back. Better off taking your cances on ebay and craigslist