• HealthPlans

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

HealthPlans has a rating of 1.09 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthPlans most frequently mention customer service, phone number, and next day problems. HealthPlans ranks 84th among Health Insurance sites.

  • Service
    8
  • Value
    8
  • Shipping
    4
  • Returns
    2
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
14
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I filled in the form, which included my phone number, to get some rates.
  • He finally just rudely said "You filled out a form online for health insurance didn't you?"
How would you rate HealthPlans?
Top Positive Review

“Got what I needed.”

Jay L.
4/19/20

Yes they call... a lot. But once you answer they stop calling. I, like most people, avoided answering at first but once I answered I spoke to a real live person and they were very helpful. And I was able to get the coverage I needed for me and my family within the hour. I had a lot of questions and they were able to answer them all.

Top Critical Review

“Abusive number of phone calls!”

Heather C.
12/8/22

I was looking for rates outside of the marketplace and signed up for an emailed report. I did not get my email, but what I HAVE gotten since 4:48pm yesterday is over 100 (yes, one hundred!) phone calls from different numbers. Nobody can take me off the list. I block every number as they call, but they just spoof other numbers to keep trying to get in touch. I attached screenshots of my calls just from today. This doesn't show that some of these numbers called multiple times. It's abusive.

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (5) health insurance (6) insurance companies (3)
Thumbnail of user heatherc1426
1 review
6 helpful votes
December 8th, 2022

I was looking for rates outside of the marketplace and signed up for an emailed report. I did not get my email, but what I HAVE gotten since 4:48pm yesterday is over 100 (yes, one hundred!) phone calls from different numbers. Nobody can take me off the list. I block every number as they call, but they just spoof other numbers to keep trying to get in touch.
I attached screenshots of my calls just from today. This doesn't show that some of these numbers called multiple times. It's abusive.

Thumbnail of user andreaz67
1 review
2 helpful votes
June 30th, 2020

They hung up on me twice. Horrible people. I needed a plan for my son and apparently there's not much money for them in that

Thumbnail of user florenc312
5 reviews
3 helpful votes
October 19th, 2014

Healthplans.com is an excellent website for providing all the information need to make an informed decision about the health insurance plan. The goal of health plans offer financial security to meet health related contingencies. This site helps us to find out the right health plan and make it simple and easy to understand.

Thumbnail of user joeb1422
1 review
5 helpful votes
June 24th, 2020

I'm looking for a new health plan, thought this would give me some quotes or plans to review - all it did was take data, send it to God knows whom so in the last 10 minutes I've gotten literally 15 calls and another 10 texts, and I haven't looked at my email box yet -- plus the only data the website gave after all that was links to other people's sites that list plans. Completely useless, worse than useless as provides nothing in exchange for getting spammed out of existence. No box asking permission to send your data elsewhere. Privacy violation, probably illegal since it's personal and medical data. Will report to authorities.

Thumbnail of user carlyw40
1 review
6 helpful votes
October 21st, 2020

Scammers! Stay away! I thought it was just the calls that were worrying from reviews but it's not, they completely lie about policies and coax you into signing! Then refuse to do anything about it. DO NOT TRUST them, con artists.

Thumbnail of user marisaa63
1 review
5 helpful votes
September 24th, 2021

Wow, DO NOT share any of your information with this company. I submitted my contact information this morning and have received literally 13 calls from them in the past 2 hours, from 3-4 different phone numbers. I finally picked up to ask them to remove my information and stop calling me, and the man on the phone said "There is no way to take you off the list." Before I could say anything, he hung up on me. To say that there's no way to take me off the list a lie, and also illegal under CCPA and privacy laws.

Thumbnail of user kyliek122
1 review
0 helpful votes
March 10th, 2024

I was looking for cobra or other affordable health insurance plans because I got laid off from my job. A fake agent called and claimed he was from covered California and I gave my credit card info…. And my insurance id number. Then stole $860 saying it was to be refunded the next day so I can be on the wait list. The bank blocked it and sent a text the guy on the phone said to approve it. The charge went through. Nothing was refunded the next day. I asked am I being scammed. The guy hung up and I filed a fraud report immediately with my bank. No insurance plans were sent to me.They need to get shut down and sent to prison. So not cool especially targeting unemployed people. I won't get my money back from the bank for 5-10 business days. I need it immediately and it's inconvenient to deal with.please get robo call blocker to block all the phone calls you will get: the email is definitely fake and will phish your info

Service
Value
Shipping
Thumbnail of user karenl3993
1 review
0 helpful votes
September 22nd, 2023

Signed up to get a health plan and I been getting multiple calls! The numbers are local. I been blocking them. Be aware of scam call.

Thumbnail of user aaaa11
1 review
10 helpful votes
January 23rd, 2020

I submitted a request for quote. Now I'm continuously receiving fraud calls. They sell information to the third parties. I called the customer service number on its website and the person who picked up the phone said they don't have a website.

Thumbnail of user jayl354
1 review
0 helpful votes
April 19th, 2020

Yes they call... a lot. But once you answer they stop calling. I, like most people, avoided answering at first but once I answered I spoke to a real live person and they were very helpful. And I was able to get the coverage I needed for me and my family within the hour. I had a lot of questions and they were able to answer them all.

Thumbnail of user virg.m
1 review
0 helpful votes
April 18th, 2024

They take too long to process payments - even when made from a bank. Then they charge a $40 late fee - and interest! Beware - pay early if you must use them and read the fine print. It's usury.

Tip for consumers:
no

Products used:
credit card

Service
Value
Quality
Thumbnail of user johng412
2 reviews
0 helpful votes
December 18th, 2023

You will get dozens of calls from brokers trying to sell you health plans. This site should be shut down.

Thumbnail of user christopherb634
1 review
5 helpful votes
March 13th, 2020

As already mentioned here they will sell your information wit no indication that this will occur. I have had over 60 phone calls today. Any positive reviews here are almost certainly false.

Thumbnail of user teresas1630
1 review
3 helpful votes
December 7th, 2022

I just called them for a quote - I talked to a Brandon, I believe- I told him that I had to talk with my husband about it and would like to receive an email to read about the plan beforehand. I told him that I will give him a call back later today. He did not want to accept that and I should purchase it right now on the phone. He literally told me "what a waste of time" and hung up on me.

Service
Value
Quality
Thumbnail of user margaretg24
1 review
3 helpful votes
November 12th, 2013

This is a great site for students to get health insurance and I found this link on the site where students can get health insurance. http://www.healthplans.com/get-health-insurance-quotes/student/ I found the site much easier to use than the government affordable care act insurance website which just keeps crashing. I am assuming this is the same thing as the affordable care act and that I am getting a subsidy for my insurance through this website.

Thumbnail of user diggyv
1 review
3 helpful votes
January 21st, 2020

Healthplans.com is a joke! Save yourself a lot of grief. As I was putting in the last bit of my info, a little voice said don't. I didn't listen. This site only takes to another site with just listings of health sites. It does nothing for you. Now they have my info and that is only what they want. Within 5 minutes of entering my info, my phone exploded with texts, calls and emails. It's been two days since and my phone is still going off. On the day I first went into healthplans.com I had to turn off my phone at midnight because the contacts just kept coming incessantly. They always say he/she has been assigned to my case. What case? All are flyby night companies I never heard of, if they even give a name. Also, healthplans.com texts day you can opt out, however, when I attempted, I received a warning that fees may be assessed if I continue? It's been two days and I still get texts etc about every half hour. It's slowed down but, still I am being harassed by multiple companies. Try and find a reputable company and go through their own website or healthcare.gov. Again, don't go to this site or anything similar. They only want your info to sell and do nothing for you.

Thumbnail of user mariyay2
1 review
0 helpful votes
December 29th, 2021

This site is a scam. They called for 3 days straight several times per hour, including late evening, without any consideration for time of the day. Even after I cancelled my request on the same website, some calls were still coming. Two different people offered me a plan, ensuring it will be covering my specific health care need and the specialty clinic that I am going to. However, when I checked with my clinic - the answer was it does not take that plan. Good thing I did not sign up, and checked first.
They are also reluctant at providing their contact information and especially physical location (they lie about the city/state of their location). One of those callers got really nervous and asked me if I was an FBI agent after I simply asked for his street address of his office; of course he hung up and did not provide the address.
I wonder how those scammers are ok with what they are doing and why they do not want to find a real job? I often do pick up those calls even knowing this is scam, because I enjoy trolling them. They fully deserve it. This, I hope, may encourage some of them to quit their malicious activity.

Service
Value
Quality
Thumbnail of user ld170
1 review
2 helpful votes
February 28th, 2020

They called and said, "Thank you for calling the enrollment center how can I help you?" I responded with an apology and tried to figure out who they were and the guy proceeded to get angrier and angrier. He finally just rudely said "You filled out a form online for health insurance didn't you?" This company needs to be monitored during all conversations. I couldn't talk and said "I'm sorry I'll get back to you." This guy on the line said "Sure you will." What kind of help is that? Not identifying the company? Not introducing yourself? Being rude and mean and then ending a conversation with a sarcastic tone? How is this place even a thing. When I called before I had two guys tell me they needed more information and just told me to call back when I had it. Instead of listing all the information they need for a quote I have to repeatedly call. This is horrible.

Thumbnail of user skk16
1 review
1 helpful vote
October 8th, 2020

I accidentally included my number when I was checking something. I am getting over hundred call in my mobile number. Please don't share your phone number with these people. They sell it to everyone. I don't know how to get rid of all these unwanted calls.

Thumbnail of user robp215
1 review
2 helpful votes
June 18th, 2020

I put my contact info in healthplans.com expecting to get a call so I coiuld get health insurance rates. I recieved 44 calls 8 text messages and a couple of emails. All healthplans.com does is sell your info to as many agents it can.

Thumbnail of user jakef146
1 review
2 helpful votes
August 18th, 2020

Over the course of 3 days I've received 50+ spam phone calls. This is not a legit service. Stay away.

Thumbnail of user erinm817
1 review
1 helpful vote
October 25th, 2021

This place sucks. I was in need of purchasing private health insurance and called last week after being denied through another website. They told me I would be getting a PPO plan that was one of the largest in the country and checked my medications and my doctor to see if they were in network. Surprise, I called my doctor the next day to confirm and the "plan" was not accepted. I then tried calling customer service to cancel my plan. The lady was trying to be helpful, and tried to reach out to my doctor to see if they would "nominate" to accept my personal coverage so I could continue seeing my doctor. They did not, and she did not cancel my membership like I had asked. Fast forward to three days later, and after signing up for a legitimate health insurance company, I tried following up again to cancel my membership. Essentially, the "customer service" representative did not cancel my membership. He told me that my experiences with my doctor and trying to access the discounted medication rates through the PPO insurance card at CVS and being denied were not true. I had to ask maybe 5-6 times for him to please cancel my membership since it is not serving me and I was told things that were incorrect and continued to argue with me. I just hung up on him since he put me on hold and did not help, and had to call my bank to dispute the original charge and for all upcoming monthly charges. Do yourself a favor and NEVER call this company.

Thumbnail of user tamarag149
1 review
2 helpful votes
April 13th, 2020

I went online to use this site to compare insurance quotes. Now I have continous calls and texts to the point I had to block numbers. There is nothing on the site that lets you know that you will be inundated with calls.

Thumbnail of user ak408
1 review
0 helpful votes
May 1st, 2023

Bought the insurance from them because we needed insurance and it seem like a good deal for all the benefits the guy said our plan offered ~ basically didn't need to pay for doctor visits, lab work, prescriptions, etc. within their network of places they offered other than the monthly payments. Person on the phone said the plan was effective immediately and while we wait for our insurance cards to come in the mail, we just needed to tell the person at the doctors or wherever we need to use the insurance the plan name and id #. Went to the pharmacy the next day to update the insurance and they needed more information(BIN#, PCN#,etc.) so I called the customer service number 6 times, no one picked up. Finally got through to someone and after explaining I need the info and they hung up on me. This happened a couple of times until I just asked for the supervisor directly. I told them the situation and gave them my name and they told me they couldn't me under the plan/in their system. They gave me another phone number to call that handles that specific insurance plan. I called that number and the person also couldn't find me under the plan. Then they proceed to ask me how much I paid for the plan and when I answered, they said that they can offer me a plan with a lower price. I asked them would I get a refund since they couldn't find me in their system and they said if I bought the plan that they were offering then they would refund me. Immediately called CC to stop the payment but unfortunately they have all our info.

Service
Value
Thumbnail of user cync4
1 review
2 helpful votes
September 24th, 2019

I was merely researching while at work. If I wanted to speak with someone I would've called. Hence the online search! The minute I put my number in the calls began and they have not stopped. I've received at least 36 calls in less than 3 hours! Literally a call every few minutes. Here's a photo to prove it. I'm losing my mind with these calls! So I keep sending them emails to remove me and I'll keep doing it until they do

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about HealthPlans?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HealthPlans?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business