Heels.com

Made two orders. Once came to the right address and one to the wrong one. Would not allow me to change the address. Had to contact company. Tired three emails and 3 days of a phone ringing and having to press 1 to keep ringing it rather than go in a que for answering, No one ever responded to emails or picked up the phone. Had to Dispute it with my card to get my money back. Do not use this site. Horrible.

This site was my go-to shoe store. They had more shoes that I wanted than I cold even buy. Shipping was fast. Orders were correct. I really loved it. Has gone way downhill. They have gotten nothing new I wanted to buy in a year and a half. Not sure what happened. Also, I made a complaint one time about their search engine where shoes with 3" heels were showing up and making my search for 5" or higher shoes 23 pages long. The response pretty much said they didnt care. So sad what has happened.

The customer service is terrible. It takes forever for them to reply to your emails and once they finally do, they do not help in the slightest. I received used and stained shoes but instead of replacing them they are first making me send the used ones back. I have no idea if i will actually get my full refund including shipping fee and if i will get the replacement shoes for the same price. It's been a hassle of a purchase and majorly inconvenienced me. I would not recommend this store at all.

I'm not sure why this website is getting bad reviews. The customer service department was very helpful and answered my questions in a timely manner. My shoes came in on time, even faster than I thought they would. The shoe size and shoe was correct.

I used to be able to get good heels and the customer service was great. Recently I received used heels and could not get them to return the heels and send me new heels. I was unable to reach anyone by phone or email. Very discouraged to give this business my money.

Ordered some shoes a week ago and they where returned because of the address I know I gave the full address so will you be returning my money back the order number is ******* thank you in

I was choosing shoes to order on heels.com, following an ongoing dispute with Shoespie.com
The many negative reviews are very similar to the experiences described for Shoespie!
I sure hope these two websites are not affiliated in any way.

So I found a sexy pair of shoes from these folks. They arrived quite quickly and no shipping fee. That's good. Looked brand new. That's good. What's bad is that one shoe is too tight. Right shoe fits perfectly; the left shoe is so tight. Yes, I should have returned them, but I call it a lesson learned. I'm running the shoe under hot water to stretch the material. I call it a lesson learned.

I had sent more than 2 emails asking about shoe sizing issues. No $#*!ing $#*! replied me. No manners, lousy & $#*!ty customer service. The worst! I recommend people who want to buy luxury shoe to avoid this website. It's a good thing I didn't buy anything, wanted to but decided not to after the "good customer service I received just for enquiring"

Keep it up Heels.com, soon your company will go out of business!

I often shop for shoes, more specifically stilettos. Heels.com is by far, one of my go-to places to find the perfect heels. Yes, I admit that even after applying one of the very few discount codes one is lucky to find, their shoes are still a bit pricey. However, they do have a very nice selection to choose from, as well as very fast delivery. I've ordered from them a few times and every time, my shoes have arrived just as expected and the first was always perfect. I would highly recommend this site.

I wanted to buy these shoes from Aldo because they weren't in stores anymore. Original price? $120. On the website they were for $113 so I was like okay. But then I go on the official Aldo website. They cost $69.98. Like really!? What's that about? They are lying cheaters. They just want to take all your money and their service before was horrible anyways! Plus Their shipping takes forever. NEVER AGAIN.

I live in Canada and I had ordered a pair of what they called "winter boots" but unfortunately turned out to be rain boots where I come from. I emailed to find out exactly what the refund policy was, and received a reply the same day. I was told to send them back (at my expense) which I promptly did, not to mention, within the time limit of their return policy. I sent them Nov 3, today is Dec 13 and I still haven't received a refund to my Visa! I know they received the package as I had tracking and it had been delivered Nov 9. I had emailed Customer Service starting Nov 29 and I continually emailed until Dec 9, asking for a reply regarding my refund - but received NO REPLY whatsoever! I tried calling them, unable to get through or to find they were closed etc. I gave up and called Visa and entered a dispute resolution. The representative took all of the information and refunded me the same day! Yeah Visa! P*ss me off Heels.com! Believe me, I'm going to bad mouth you on every freaking website I can - I have lots of time! What a sad scenario for a int'l company that touts it's "exceptional" customer service. Be GLAD I don't live in Charlotte, North Carolina...

I would avoid this place like the plague. They used to be okay, but not have awful customer service and overcharge you. Find the shoes you like on this site, then do a google search and get them somewhere else for a much lower price (even with their "discounts").

You will get jacked for customs fees even if it's on sale you will have to pay customs for the original price. The company will put the original price bill on outside of box for customs. Instead of the amount you paid on sale. I paid close to $300 customs fees although my shoes cost $299. Heels.com said if I didn't pay customs and return the shipment they would charge full customs charge shipping fees and then I would pretty much get no money back. I will not do business with them again. Also Canadian customers watch out for high US currency exchange.

I ordered a pair of shoes with a mermaid on them. When I received them the mermaid's face was melted off/ smudged. I contacted customer service and returned the shoes. The post office told me the shipping would be about a month, as it was being delivered by ship. I let customer service know that I sent it right away and wanted to make sure that my exchange would still be honored, even though they wouldn't get the shoes for a month. They said it would be no problem. Since they were almost out of that style of shoe, I re-ordered the shoes right away. I just got my refund for the faulty shoes today, and the new pair they sent me was beautiful. Thanks guys!

Where is site to ever order from they send out used shoes! When I say used I mean bottoms up the shoes are black straps are broken off! I will never order from this site ever again

I ordered a pair of shoes in time for my birthday and when I received them there were smudges as if someone with dirty hands inspected my shoes in the warehouse.

I immediately contacted customer service and they sent me a replacement pair overnight. I have been a member since 2015 and this was the only minor issue I have had... My shoe closet belongs to heels.com

The shipping took forever and when my shoes came in there were chips in the paint! I called them to complain but only offered a very small store credit.

Very, very unbelievable and I ended up donating the shoes. First and last visit to this terrible service.

Ordered dress, after 3 weeks contacted them as it never arrived was told be 10 days more obviously never sent it first time. When it did arrive it was nothing like pictures posted, have tried 5 times to contact them and nobody will respond as I want refund

Usually I have exceptional service from Heels.com, but as of my last 2 orders, I noticed that there are some glitches with the system. I often checkout through PayPal, in which I can input & confirm my shipping address & tell them exactly where I want my shoes to go. Well the last 2 times, they have ignored my PayPal address, & delivered to my old address, which is on my heels.com account, & in which I DID NOT confirm. The first time, I thought I made a mistake & fortunately, my shoes were forwarded to my new home. The second time, they were lost & I realized that this was a glitch on their part. I called & was told by a heels.com representative that it was my fault. I am still waiting for a resolution. They told me that the only way anything could be done is through the shipping company or basically, I lost my money & my shoes. I'm HIGHLY disappointed.

Amazing company. Shoes you won't find anywhere else, a little pricey but you get what you pay for.

I ordered a pair of shoes I've been wanting since they had a 40% off site wide sale. I chose the free shipping option and they got here in one day! One! In perfect condition and they included some sole inserts! I have never had that fast of a delivery before, I am very happy!

This is my first experience ordering from this company and I regret I didn't read this website first. I order what I thought were a new pair of Frye boots at what was advertised at a discounted price. When they arrived, I saw that the soles were worn and it looked as though part of the heels were replaced. There are imperfection on the shafts of the boots. These cannot possibly be new. I called the company immediately but it was after hours. I am awaiting news from Customer service. If they give me a further discount as befits the sale of used boots or replace the boots with new ones, I will change this review. If not, I will be contacting consumer affairs in the state where they are located.