The Heigl Family

I do the purchasing for a research lab at a large university. One of "my" people needed a special type of glue, but no vendor who sells it was listed in our procurement system, so I got help from representatives from Heigl customer service and accounts payable departments. They were very professional, communication was very fast and efficient, and ordering was easy. They were very helpful in honoring my organization's tax exempt status without making me jump through hoops as some companies do. I recommend them without reservation.

I was purchasing a hot glue gun, once I decided on the make and model I searched for different purchasing options. I went to Hotmelt.com which is apparently run by Heigl.com. Even though the price was higher than other websites and the shipping costs were extremely high I went with it because it misrepresented what came with the product. When I contacted customer service when I did not receive what I expected, the response was that it didn't say it came with the accessories, or that they could be purchased separately instead the response was a somewhat rude denial. The webpage and response is below.