• Heiress Beverly Hills

Heiress Beverly Hills

Overview

Heiress Beverly Hills has a rating of 3.06 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heiress Beverly Hills most frequently mention shopping experience. Heiress Beverly Hills ranks 13th among Designer Clothes sites.

  • Service
    80
  • Value
    76
  • Shipping
    78
  • Returns
    74

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
33
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have sent 4 emails via FB, their "customer service" on their website and emails with no response from anyone.
How would you rate Heiress Beverly Hills?
Top Positive Review

“I enthusiastically recommend this online store to everyone!”

Jeba J.
8/20/23

I've been a loyal customer of this online store for quite a while now, and I can honestly say that every shopping experience has been exceptional. Their clothing fits me like a dream, and the quality of the material is consistently impressive. The stylish and chic designs always earn me compliments, with people often inquiring about where I shop. When it comes to my wardrobe, this brand is my ultimate go-to. On top of it all, their customer service is top-notch, and the delivery process is always smooth.

Top Critical Review

“Dont buy from this online store!”

Kristiana L.
11/13/23

Horrible customer seevice, horrible shipping. Paid 200$ for a bolero that i never recieved I am getting the run a round from the company with nothing but future ship dates. Site is a complete scam. Store credit will not be acceptable here. I want a full refund from this bogus company.

Reviews (114)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user vytruongpho
1 review
0 helpful votes
January 31st, 2023
Verified purchase

I've been ordering clothes here for a long time and had only the best online experience so far. Their clothes always fit me well, the material is of good quality and very chic and fashionable. Everyone asks me where I buy my clothes. This brand is my first choice when I want something. Customer service and delivery are fantastic too! I highly recommend this online store.

Tip for consumers:
Check the size chart

Products used:
Black diamante strap cutout maxi dress

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Thumbnail of user jebaj2
1 review
0 helpful votes
August 20th, 2023

I've been a loyal customer of this online store for quite a while now, and I can honestly say that every shopping experience has been exceptional. Their clothing fits me like a dream, and the quality of the material is consistently impressive. The stylish and chic designs always earn me compliments, with people often inquiring about where I shop. When it comes to my wardrobe, this brand is my ultimate go-to. On top of it all, their customer service is top-notch, and the delivery process is always smooth.

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Value
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Thumbnail of user ameliaj115
1 review
0 helpful votes
August 12th, 2023

Heiress Beverly Hills has managed to win my heart and my closet! As a lover of timeless fashion, their collection resonates deeply with me. I ordered a tailored blazer, and the moment I slipped it on, I felt a surge of confidence. The fit was impeccable, and it's clear that each piece is crafted with meticulous care. What's more, their website is a breeze to navigate, making my shopping experience smooth and enjoyable. I'm excited to explore more of their range and add more Heiress treasures to my wardrobe!

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Thumbnail of user kristianal2
1 review
4 helpful votes
November 13th, 2023

Horrible customer seevice, horrible shipping. Paid 200$ for a bolero that i never recieved I am getting the run a round from the company with nothing but future ship dates. Site is a complete scam. Store credit will not be acceptable here. I want a full refund from this bogus company.

Tip for consumers:
Beware!

Products used:
Order a bolero i never recieved

Service
Shipping
Thumbnail of user samihan1
1 review
2 helpful votes
July 5th, 2023

Heiress Beverly Hills has transformed my wardrobe and boosted my confidence. Their clothing is designed with a keen sense of style and sophistication. I love how their pieces effortlessly elevate my outfits, whether it's a casual brunch or a special event. The quality is superb, and I receive compliments every time I wear their clothes. If you want to make a statement, shop at Heiress Beverly Hills!

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Thumbnail of user sarikam5
1 review
0 helpful votes
July 30th, 2023

I'm completely mesmerized by the beauty of the black diamante strap cutout dress, which I find to be a perfect choice for my friend's upcoming formal birthday party in Canada this February. The elegance and allure of this dress are unmatched, and it's evident that it has been crafted with great care and attention to detail. The quality of the dress is top-notch, and I must admit that I'm thoroughly impressed and delighted by my purchase. I can't wait to flaunt this exquisite piece at the event and create lasting memories in it.

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Thumbnail of user zaram48
1 review
0 helpful votes
July 6th, 2023

I'm constantly impressed by the exceptional customer service at Heiress Beverly Hills. They go above and beyond to ensure a seamless shopping experience. The staff is friendly, knowledgeable, and always ready to assist. I appreciate their dedication to customer satisfaction. It's refreshing to find an online store that genuinely cares about their shoppers. Kudos to Heiress Beverly Hills!

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Thumbnail of user katief444
1 review
3 helpful votes
January 7th, 2023
Verified purchase

I returned a corset that didn't fit right. I went through the website and then dropped off at the postoffice. Never heard from the company. Tried DM'ing them on instagram, no answer. Emailed them at the email on the website, nothing! Submitted a message through the "contact us" portal, silence. Quite literally 100 dollars down the drain. AND, based on the tracking number through the post office, they received my return... TERRIBLE. Criminal, actually.

* Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user nikim62
1 review
3 helpful votes
June 10th, 2023

I absolutely adore the brand Heiress! It's incredibly challenging to find clothes that fit me perfectly, but Heiress is the exception. I can confidently order a dress from them just a few days before an event and always trust that it will fit flawlessly. This reliability is priceless to me. Heiress has become my ultimate go-to brand, and I highly recommend it to all the ladies out there!

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Thumbnail of user ludmilal9
1 review
0 helpful votes
January 6th, 2024

Scam, scam, scam. I order dress it was $450 so I was expecting good quality dress. I was sooo disappointed when I received the dress. Quality was like forever 21 store.

Thumbnail of user charlottealcantara798
1 review
0 helpful votes
January 13th, 2023

I love Heiress and have been a customer for the past few years. I haven't found another brand that fits my body and shapes me in all the right places. The branding is beautiful I always feel excited when the package comes, it's such a nice treat! The quality of their garments is one of my favorite things about them. I always receive compliments when I'm out in Heiress.

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Thumbnail of user lanam210
1 review
4 helpful votes
June 4th, 2023

Extremely pleased client here! I might make some changes to this review and include a photo in the future! The dress I purchased was absolutely fantastic, and it garnered countless compliments during my friend's bachelorette party. These items are undeniably attention-grabbing! The quality is excellent, and I was pleasantly surprised by how perfectly it fit.

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Thumbnail of user beatrizs75
1 review
4 helpful votes
July 22nd, 2023
Verified purchase

The title says it all. I preordered a pricey dress from them in a specific size over a month in advance. When the item never shipped (I never received any follow up or explanation) I reached out to customer service to see what was up. They informed me the that item they allowed me to preorder was now sold out due to high demand and then went on to inform me that they could not give me a refund for this never shipped item, only store credit. I do not understand how any kind of reputable company will take someone's money to pre-order something well in advance and then flat out refuse to return said money when they admit they have no capacity or intention of filling the order. It is one thing to only offer store credit when a product has been delivered and then returned (things can get damaged in transit and it makes sense for a company to protect themselves somewhat) but charging someone over $400 for a dress you never deliver and refusing them their money back is just straight up unethical. Avoid at all costs

Thumbnail of user lylaj6
1 review
0 helpful votes
July 15th, 2023

As a busy professional, I don't always have time to shop in person. Heiress Beverly Hills has become my go-to online clothing shop. I appreciate their curated collection of chic and sophisticated outfits. The website is easy to use, and the checkout process is hassle-free. I love the convenience and the high-quality garments I receive with every order.

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Thumbnail of user nicolej1212
2 reviews
8 helpful votes
December 21st, 2023

I do not recommend this website. I bought a dress on December 8th. The expected ship date was Nov 24th. November 24th comes and goes. Now I'm getting anxious. I contact HBH several times and got no response. I started leaving comments on their IG. They finally got back to my email and told me that the ship date is being pushed back to December 20th, nearly an entire month. Trying to reach someone from this company and getting your order is stressful. This entire transaction has been very overwhelming to me. Seeing influencers do unboxing videos for the dress you're getting the runaround about is very distressing. They all say it took a week for the dress to get to them. I would never shop here again honestly. I recommend businesses like Ms circle or cb boutique for birthday dresses. They are reliable and have better customer services. HBH is sleezy. They took the money from my account but then they act like you're bothering them when you inquire about the status of your order. This company is all about looking good on social media. They have influencers pull you in with their content and they post pretty pictures that's all. It's a cash grabbing company please don't shop here. They continue to have "drops" but aren't fulfilling orders unless you're someone of "importance" in their eyes. Not all customers are important to them. They value someone w/ a high following over someone who spent their hard earned money. They said "As an environmentally friendly brand, we only produce limited, exclusive batches of our designs which is why we open up pre-order once a batch sells out." Please don't shop here.

Tip for consumers:
Must order 6 months in advance to get your things. Don’t depend on this company.

Products used:
Nothing, I never got my order

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Thumbnail of user lynnl574
1 review
0 helpful votes
September 29th, 2022

I ordered a dress and needed to exchange the size. There was initially some misunderstanding and I was not receiving correspondence or the exchange gift certificate. I wrote a review here because I didn't think anyone was listening or responding. This has been resolved, and I would now say that Heiress has excellent customer service. They worked very hard to make things right. The dress was beautiful and I'm looking forward to trying again.

Thumbnail of user courtneyy54
1 review
0 helpful votes
February 7th, 2023

I was so obsessed with the black corset mini dress and decided to buy it for my birthday party. First, the order took over a month to ship and barely made it for my birthday. When I finally got it, I WAS SO DISAPPOINTED. The fabric quality was nice but the craftsmanship was lacking. There were so many loose threads around the shoulder straps…looked like something from Shein. Also, the dress sizing is not very accurate based on their site measurements and it is SO SHORT. Im 5'5 and it barely reaches the bottom of my butt…I cannot bend or sit down or everything gets exposed. Also, the cup lining on the bra area is flimsy and flops out when you lean forward…not up to the quality that I was expecting for a $150 dress.
Best part is I can't even return the dress since it was bought on promo…Don't recommend this brand, save your money!

* Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user jessicad1972
1 review
0 helpful votes
June 20th, 2023

Heiress Beverly Hills has become my absolute favorite clothing brand! Their collection showcases a perfect blend of elegance and fashion-forward designs. Every time I wear their clothing, I receive compliments and inquiries about where I shop. The craftsmanship is impeccable, with attention to detail that surpasses my expectations. The pieces are not only stylish but also incredibly comfortable to wear. Additionally, their commitment to sustainability and ethical practices is commendable. It's refreshing to support a brand that cares about the environment. Heiress Beverly Hills has certainly won my heart, and I will continue to be a loyal customer for years to come!

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Thumbnail of user camilav13
1 review
5 helpful votes
June 7th, 2023

I might make some revisions to this review and include a photo later! I adored my dress and garnered numerous compliments at my friend's bachelorette celebration. These garments are undoubtedly attention-grabbers! Excellent craftsmanship and pleasantly surprised by the perfect fit.

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Thumbnail of user tharciaj
1 review
2 helpful votes
February 4th, 2023
Verified purchase

Because I didn't realize the quality of it until I actually had it on and was gone for the evening. The corset did not support me and bulged out, making my body look disfigured. I voiced my concern to the company and even sent pictures of the poor quality of the corset and they refused to give me a refund. Do not purchase from this company they do not value their customers.

Tip for consumers:
Their products are poorly made. Once you discover this they will not refund your money as they said they would.

Products used:
I bought a corset

* Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user erikab311
1 review
0 helpful votes
March 2nd, 2023

My sister and I bought 2 dresses here for our cousins' wedding. They looked absolutely stunning, we loved them and received many compliments that night. I would definitely shop here again.

Tip for consumers:
The items purchased were of high quality and exceeded expectations.

Products used:
strapless satin corset tops

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Value
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Thumbnail of user shirlynnv
1 review
1 helpful vote
January 25th, 2023
Verified purchase

Never revived my items. I ordered 3 dresses and did not get them, no customer service. Still no refund

Tip for consumers:
Do not waste your money

Products used:
No items was received

* Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Shipping
Returns
Quality
Thumbnail of user jennya263
1 review
4 helpful votes
June 12th, 2023

I've always been extremely particular about my clothes, and Heiress Beverly Hills has never disappointed me. Their collection is consistently elegant and tailored to perfection. The attention to detail is unmistakable; every stitch and seam is meticulously crafted. The quality is nothing short of exemplary - the garments are not just stylish, they are built to last.

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Thumbnail of user dasiaj5
1 review
0 helpful votes
March 2nd, 2023

Very satisfied customer. I may edit this review and add a picture later! I loved my dress and received a plethora of compliments at my friends bachelorette party. These pieces are definitely head-turners! Great quality and surprised with how well it fits.

Thumbnail of user symonet8
1 review
2 helpful votes
August 24th, 2023

They will not provide your product and they are so expensive! Truly an expensive scam! Do not buy - you will absolutely regret it.

Tip for consumers:
They are absolutely scammers. Do not buy from here.

Products used:
I purchased a dress and never received it. Every time I reach out, the date of shipping changes. The link to my order status is completely invalid and there is no proof of my purchase other than the money coming off my card and my email. They lie and they do not send your product.

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Company Representative

Thumbnail of user heiressb1
Heiress B.
Typically does not respond to reviews

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