Hilton Garden Inn

I had several issues with this hotel and will never go back, not even for one night. There are too many other options in the area.

First, the policy of asking for an additional credit card for "incidentals" or in case there is damage to the room is ridiculous. This hidden policy is neither stated on the hotel website nor other third party websites, and even worse, there is no statement concerning this policy at the first desk. Other HGIs in the area do not have such a policy and I find it ironic that given the significantly high number of people of color in the ******* zip code that this hotel has implemented this policy or "black tax" designed to discourage minorities from patronizing certain public places.

I was told at check in that an extra major credit card would not be used to pay the room charges at check out and that it was a "hold" which would be lifted upon check out. However, this is not what happened and when I subsequently called the hotel to leave a message for either the general manager or manager, an employee named Daniel started a fight with me. Daniel and I got into a full blown argument over MY money and what he stated to me at check in. Rather than behaving as a professional, owning up to his mistake and apologizing, he became very combative and defensive (as guilty people typically do), hung up on me like a little boy (punk) and stated that he would not pass along my message to management. I never gave anyone at this hotel authorization to charge the extra credit card and was told that the card used to reserve the room online would be charged. This has been my experience with hotel reservations. I do not understand how Daniel or Joe which is to whom the employee referred to himself as when I called back to verify his identity. Daniel then told another lie and stated that he was Joe and resumed yelling and cursing, and eventually hung up on me again.

Daly Seven Management has a serious problem and needs to tread lightly on the slippery slope that it is currently on. I have left a message for a member of the management team at Daly Seven to contact me regarding the employee's behavior and the fact that the charge to my credit card differs from that which is printed on the receipt received at check out.

By the way, a friend of mine also had a problem with the manager (Lisa) of the Hilton Garden Inn on Miami Boulevard in RTP. This woman was hostile, combative, and highly unprofessional when my friend and her husband complained about the cable outage in their room. The manager threatened to kick them out of the hotel over one polite complaint. Daly Seven has a problem which needs to be addressed.

My husband and I decided to treat ourselves for one night when picking our kids up from a local camp in Carlsbad last year and stayed at the Hilton Garden Inn for a night. Fantastic location right on the ocean. Everything was great from the service, to the rooms, to the food. If you really want to have a great stay in Carlsbad, CA, I would highly recommend the Hilton Garden Inn. We loved it. We plan on staying there again for a night in 2013 while our kids are at camp in Carlsbad.

I recently booked a party with 125 guests in attendance, and all I can say is that I regret booking this place. The waiters and waitresses as well the bar tender were terrible and rude to most of the guests. The bartender was disrespectful and nasty to many of the guests. The waiters disappeared and failed to adhere to simple requests. I was told that we would have the premium bar package and the bartender "Rob" refused to serve guests certain liquors and drinks. It was truly the worst experience, and I would not step foot in this place ever again. Nor would many of the guests at my party. The food came out cold and the steak was fatty, it was just a terrible experience. Do yourself a favor and go elsewhere! Don't waste your money on poor service and "dog food"

We had to stay here because of flight delay the hotel was clean room was good but pool hot tub was closed and I was informed from other people that it was closed back in Aug we were there Dec 25th/26th. The free breakfast was only for certain tiers of member ship. We felt that they were only there for the money.