HitPaw has a rating of 4.17 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HitPaw most frequently mention customer service, video enhancer, and support team. HitPaw ranks 64th among Video Editing sites.
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I purchased this program because I wanted to become a gaming YouTuber. (TMI: I am a Sims lover.) Very easy to use, user friendly and affordable! ($5 to use forever) The most useful thing about this app is the variety of templates. It provides video templates for education, games, etc. It supports PC, iPhone, and iPad, so you can use it any personal device. I recommend it to those who are new to YouTube like me or want to share their screen!
The video enhancer seemed useful so I purchased it. However, I tried multiple settings and, while it did change the video, it definitely did not improve it. Be warned, it just makes the videos look extremely artificial. I asked for a refund and ended up going back-and-forth where HitPaw tried everything but give me a refund. I eventually managed to get 50% back from them. What a complete waste of money. You can see why they don't want to give a full free trial version - nobody would buy it! BE WARNED!
I purchased this program because I wanted to become a gaming YouTuber. (TMI: I am a Sims lover.)
Very easy to use, user friendly and affordable! ($5 to use forever)
The most useful thing about this app is the variety of templates.
It provides video templates for education, games, etc.
It supports PC, iPhone, and iPad, so you can use it any personal device.
I recommend it to those who are new to YouTube like me or want to share their screen!
The footage captured with an old video camera looks truly beautiful. It brightens up material shot at night and can smoothly convert 30fps footage into 60fps. With ongoing updates, new features are constantly being added, so I'm looking forward to using it with even greater expectations in the future.
This is a highly recommended service for those who have slightly outdated video materials. It breathes new life into past assets.
The video enhancer seemed useful so I purchased it. However, I tried multiple settings and, while it did change the video, it definitely did not improve it. Be warned, it just makes the videos look extremely artificial. I asked for a refund and ended up going back-and-forth where HitPaw tried everything but give me a refund. I eventually managed to get 50% back from them. What a complete waste of money. You can see why they don't want to give a full free trial version - nobody would buy it! BE WARNED!
HitPaw is the software I love and highly recommended to people who like to make their lovely and memorable photos with some problems like not clear, no colour balance, with more grain to make in good condition. I bought HitPaw without any hesitation for lifetime after I use the trial version in one time only. HitPaw is value for money. I bought HitPaw for my personal interest but now I recommend it for professionals. As well as I requesting all updates from HitPaw team.
Tip for consumers:
I am personally use your software in my leasure time. I cannot explain how much I love this software. Befor I buy this, I always worried about some of my photographs because they art not in good enough qualiy, Now I have confidence to make them the way I want.
This is a cheating company, I bought the product above to try to enhance a Ring video, but it did nothing, no change in quality, unable to identify the person, you will never differentiate between the original and the enhanced. In the trial period, they offered 30% off a product that I paid $99 for and it did not work, we went back a forward, and they never offered a full refund. Please don't waste your money or your time. Here is their initial email.
Tip for consumers:
This is a cheating company, I bought the product above to try to enhance a Ring video, but it did nothing, no change in quality, unable to identify the person, you will never differentiate between the original and the enhanced. In the trial period, they offered 30% off a product that I paid $99 for and it did not work, we went back a forward, and they never offered a full refund. please don't waste your money or your time. . Here is their initial email.
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Products used:
hitpaw video enhancer
The Ai video upscaling in this app is amazing, great options and fantastic output. Customer service goes above and beyond to solve any issues you may have. I've had no software issues, but they quickly corrected an issue with licensing caused on my end, but they solved it quickly and got me back up and running right away.
I want to alert you to a deceptive practice employed by HitPaw, known as "Automatic Renewal," targeting previous subscribers to their services. This automatic renewal occurs without prior notification to the customer, depriving them of the opportunity to decide whether to renew or not. I initially subscribed to their service for one month to use one of their programs. However, I was surprised to find that my subscription was automatically renewed for $73 the following month without my consent.
Upon contacting HitPaw to cancel the subscription, as I did not want it and had not used their program, HitPaw refused my request. They cited their Rules and Conditions, stating that they do not accept this reason for issuing a refund. Essentially, this indicates that if you fail to cancel your previous subscription, HitPaw will exploit this to its advantage and take your money against your wishes.
This conduct is unacceptable for any reputable company. The foundation of providing any service should be based on customer acceptance and satisfaction. I caution you against doing business with HitPaw, given their manipulative tactics.
I'm a big photography enthusiast.The watermark removal software is very powerful.I also want to buy other HITPAW software. The functions inside are simple and practical, which will greatly improve my work efficiency. I hope it will get better and better.
Tip for consumers:
Being able to see everyone's comments helps me understand some information very well.
Products used:
HitPaw Photo AI
HitPaw Video Enhancer
HitPaw Edimakor
HitPaw Watermark Remover
My absolute favorite program. Downloads super fast and the best thing is that you can listen to other music at the same time. That's just great! Kind regards, Dirk
Products used:
Hitpaw Video Converter
In our quest to enhance a blurry video, we turned to HitPaw, attracted by its promises of easy online sharpening and a money-back guarantee. The appeal of solving our issue swiftly and efficiently was high, especially with the assurance of financial security should the service not meet our expectations.
Upon purchasing a license, we encountered our first major hurdle: the file size limit for online uploads was too restrictive for our needs. This limitation was not clearly communicated on their website, leading to an unexpected complication. We learned that resolving our issue would require a separate license for the desktop version, an additional expense and complication we were not prepared for.
Seeking a solution, we reached out to HitPaw's customer support, a process that proved to be slower than anticipated. It took over a day to receive a response, a significant delay when urgent assistance was needed. The support team's eventual offer to switch to the desktop version for free was appreciated but came too late. By this time, we had already turned to Topaz AI, a competing service, and resolved our issue with their tool.
Our request for a refund, based on the unanticipated limitations and slow support response, was met with resistance. Despite their money-back guarantee, HitPaw only agreed to refund 30% of the cost, a disappointing outcome that felt misaligned with their initial promises.
For those in need of a powerful and comprehensive video enhancement solution, I wholeheartedly recommend Topaz AI. While more expensive, the quality of the tool, combined with faster, more effective support, makes it a superior choice. Topaz AI not only met our needs but exceeded our expectations, providing a stark contrast to our experience with HitPaw.
In conclusion, while HitPaw may offer a promising service, our experience was marred by unclear limitations, slow customer support, and a frustrating refund process. For critical tasks requiring video enhancement, it may be worth investing in a more reliable and transparent solution like Topaz AI.
Customer service representatives Quinn and Zara were courteous and very helpful. They solved my problem with speed and efficiency. Terrific!
Too many artifacts problem while trying to enhance video and it takes a very long time to process, I have switched to other Video Enhancer, asking for a refund.
I recommend this software to everybody. HitPaw Video Enhancer certainly does as promised and improves the quality of my videos making them look so much better. Quinn from customer support is fantastic always there to help and very friendly.
Products used:
HitPaw Video Enhancer
I purchased a life time licence for hitpaw as I download current videos often for my leadership preparation courses for future leaders. When I had to upgrade my device I was informed that it was not possible for any upgrades but if I gave a 5 star review they would send me a new licence. This is dishonest, non practical and an unethical way to do business. I will not be using them again. This very review asks me to confirm that I was in no way offered an incentive to write this review, I was very much offered an incentive to write a 5 star one, I hope the real one shows others what will happen unless your current device lasts forever.
Tip for consumers:
All already in my review
Products used:
Hitpaw video downloader for Mac
I recently used a camera and didn't have time to properly check its focus capabilities. I had high hopes that the software could sharpen the image, as AI has come so far in the last couple of years. Unfortunately, I couldn't get the results I was hoping for. I am sure for other problems the software can help others in different situations. Frustrated, I reached out to customer service for help and offered a number of solutions and replied consistently to my emails. Thank you for helping!
The program works. No more no less. But it is too... greedy 20$/month for 1 PC
And it's not obvious when you buy it.
20$/month is too much even without PC number limitations.
The support team proposed to reinstall OS! Could you imagine this?
Good service and adeguate response to my request.
Very quick in handling requests.
Thank you so much
Best regards
HitPaw Edimakor is a great package of software that makes it really easy to produce videos, record voiceovers and create other media. The customer service is first-rate and responses always prompt and helpful if any problems or questions arise. Highly recommended!
Products used:
Edimakor
It is an excellent photo editing tool with AI power provided by HitPaw AI photo which gives the full clear interface and manual optimized by AI tools and various editing clicks are designed to simplify the complicated process.
Its background remover is delightful to use, and adjusting some basic settings are easy on photo, clipper and the speed on editting is higher than most of its contenders. Its advanced retouch on airbrush leaves something to be desired with respect to various customization. Though it isn't as awesome as you might think, it works excellently for overall retouching.
Compared with other photo editor, it has a high score in using interface, editing speed and function. It is a creative working place for everyone who wants a simple method to complete photo editing, including the amateur and professionals. I recommend it for everyone who owns digital camera and taking digital photos.
Products used:
Hitpaw AI Photo.
I recently purchased the HitPaw Image Enhance app with high hopes of enhancing my images effortlessly. However, my experience with the app has been disappointing and concerning.
Shortly after installing and using the app on my computer, I noticed significant performance issues, including slow operation and my PC overheating. Despite multiple attempts to troubleshoot the problem, the issues persisted, making it nearly impossible to use the app effectively.
Upon reaching out to HitPaw Support for assistance, I received a response acknowledging the overheating issue. While they suggested trying the app on another computer or upgrading to a lifetime version, I believe the root cause lies in compatibility with my current system.
In the interest of transparency and to prevent others from encountering similar issues, I feel compelled to share my experience. I advise potential users to exercise caution when considering HitPaw products, as they may encounter performance issues that could impact their computer's operation.
Overall, I cannot recommend HitPaw Image Enhance based on my experience with the app and the subsequent lack of resolution from their support team.
Tip for consumers:
I would like to emphasize the importance of proactive customer support and transparency in addressing issues. While HitPaw Support responded promptly to my inquiries, I believe more proactive measures could have been taken to address the root cause of the performance issues. I hope HitPaw considers enhancing the compatibility and performance of their products for a better user experience.
Products used:
I ended up using the HitPaw Image Enhance app, as I had initially purchased it with the intention of enhancing my images. However, I encountered significant performance issues with the app, including slow operation and my PC overheating. Despite attempting to troubleshoot the problem, the issues persisted, leading to my decision to seek assistance from HitPaw Support.
HitPaw Video Enhancer is a best video upscale programmes that other such as Movavi, VideoProc converter AI and Winxvideo. HitPaw also has a Eng team to answer you question and improve the programmes frequently. They are a best team to improve their programmes continuously.
Their product did not work. And that money back guarantee they talk about? Good luck. I literally chatted with their customer support team for over a week and they would not refund my order. They are dishonest, unprofessional, and I will never do business with them ever again.
The first time I used it, I had a problem with the app, but the support team solved the problem in a really caring way. The problem was solved, and when I tried the program, I took care of my download without any problems. The friendliness of customer service definitely plays an important role when making a choice.
Products used:
The tools in the app are really useful.
Especially downloading subtitles and videos from Crunchyroll.
I work with a large volume of digital content that needs to be scaled up. My choice fell on HitPaw Photo Enhancer. This user-friendly software has an intuitive interface that is suitable for both beginners and experienced photographers. I was pleasantly surprised by its powerful features that easily breathed new life into my images. One-click enhancement is nothing short of magic, instantly turning ordinary photos into vibrant, professional-looking masterpieces, and resizing to fit my needs with virtually no quality loss. Precision and control over settings such as brightness, contrast, color saturation, and scaled up allow you to personalize retouching, ensuring the perfect optimization of each photo. What really sets HitPaw Photo Enhancer apart is its speed and efficiency – no long editing sessions. Whether you're a social media enthusiast or a photography enthusiast, this tool is a must-have for anyone looking to easily enhance their visual content.
Summary: If you are planning to use HitPaw to download videos from a paywalled area, it likely won't work and they won't refund your money.
I used the trial version to download a single video 3 times (on 3 different computers) from the same website where I paid for an online course. Since the trial version worked well, I decided to buy the premium version. However, the premium version always gets a parsing error and cannot download the same videos as the trial version.
I contacted support and asked them to make my premium version work the same way as the trial version but they said they are unable to do so. So then what is the point of a trial version? I clearly meet the requirements to receive a full refund but they refuse to give me one.
Additionally, it appears that the links are sent to a remove server when trying to download using premium and this prevents them from downloading from a paywalled website. It is also likely that HitPaw saves all of the videos you download with the premium version so beware.