H&M

On October 28, I made an in-store purchase at H&M for $86.56 with my credit card and the company charged me twice. I sent them an email and filed a dispute with my credit card company. They initially returned my extra charge but later took it away even though I provided proof of the overcharge, and it became such a irritating and waste of time to keep pursuing it that I had to let it go. To my surprise, I discovered others who had the same issue with H&M. I will never buy from H&M again.

I'm completely shocked by H&M's customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online.

Dont shop here, they cant deliver what you order, show it processing and when you try to canvel the order, they wont let you. Anything yo keep your money as long as possible. My option is to return it in store after it arrives late by days so I can get my refund. They could have canceled it today before it even shipped. They promosed by Xmas, now its 2 days after and theyll hold my money for another 10 days. No way to do business.

I just ordered over $1500 worth of clothes because we live in a remote area and I thought that I would be able to pick the sizes that work for my kids. Never did I think that a store would not do returns or exchange an item, that is a bunch of crap. I have loved H&M clothes for a very long time, never to realize that this was their policy. Sorry, H&M, but I will NEVER shop with you again, and I will be sure to let everyone know your return policy. So disappointed!

Manager at 7244 East Chase shopping center in Montgomery al.lied about their return policy she said if the tag is removed they can not accept the items regardless of the condition or weather you have a receipt.does policy return on did not state that at all when I ask her about it she simply refused to take my purchase.very rude while stating that as well I will never shop at that store again!

Unfortunately will not be able to shop here nor recommend. The WORST customer service. Ordered early in December to ensure Christmas deliver. Order indicated all items shipped. Received today with no pants. They told me to reorder? Rather than shipping the missing item. Christmas gift obviously ruined. :( will not shop here again. Very rude unconcerned customer service reps.

I used to love H&M because their easy app and great customer service and now I have to say awful customer service and dysfunction app, keep getting RM2 error and every time I want purchase something I have to call the customer service which takes forever to connect followed with logging out and logged back in and try again and because of that missing out on promotions. So very much disappointed

The return invoice or H&M online website has nothing mentioned on the invoice that they don't take H&M home items in store only on the fine print.
Store manager we should read fine print she can't do anything asked me not to waste her time she wants to take her break.
Very poor service.Store manager very rude. Purchased made online can't be returned in store.

The worst customer service ever, I will never shop there and will let every one I know not to shop there, when you try to return an item they are no help at all.

I decided to write a review hoping to help others as this was my 3rd attempt at getting an order. I have ordered from them a lot the years. The past 3 years things have gone down hill. I placed an order and it never arrived. I made several calls and kept being told to wait. I waited over month. They said it was lost and we ordered again. This time it was delivered to the wrong address. I called and kept being told to wait again. Finally ordered again and was on 3- 5 day delivery. We are on day 10 now. I have called twice. I was told 3 days ago that the system was wrong and it was definitely to be delivered on Saturday (yesterday). It was not here. I am on the phone now. The guy will not hang up because he doesn't want me to go to the feedback portion. This is the 3rd time this has happened to me where they know you are not happy then they just do not hang up. I figured it out and decided to just sit until they had to hang up. When they hang up you are automatically sent to the feedback. They can't stop that, but they can refuse to hang up so that you just hang up and the they do not get bd feedback. Literally, this guy keeps coming on to tell me to hang up. I finally tell him that I am not hanging up so I can get to the survey. He is mad. Beware. You are also talking to another country they are reading from a script. After many years I am not done with this company.

Really bad services on delivery I ordered sneakers and tshirt 23 days ago and i just got a delivery confirmation today and it says it will take atleast 13 more days to delivered and on the website it ws 6 to 7 day even after Covid -19 delays. Plz never get anything online from them. I will try to find other platforms as well to inform ever1 too
Thanks

Real review: 2.5. At checkout, the pair of white sweatpants we were going to buy had a pee stain and a worker noticed. The most discount she was able to give us is 10 percent off, and that was the only one in my size. We obviously didn't buy them, but they didn't give us a gift card or anything. However, they did have a great selection of clothing.

I accidentally placed an order and sent an email requesting a refund only 20 minutes later. They finally got back to me 2 days later telling me they wouldn't be refunding me and that the nature of my request was because of a "wrong address", which was not true I didn't mention a wrong address once. Just shows how much they pay attention to their emails...will never purchase from them again

I bought a shirt for £40 in H&M in Derry and the lady at the till didn't take the security tag off, I didn't realise it was there untill I got home, the H&M is over an hour away and there's no possible way of me going back to return it so I called the customer service and explained the situation to the lady and asked her to either give me store credit or send me a new shirt, the lady was rude and told me I had to go to the store when i repeatedly explained I couldn't go to the store as it's soo far away and I have no transport to go there, I had the receipt and everything but she wouldn't do anything about it, very furious about this situation as I can't go back and I can't wear the shirt either so I just wasted more than £20. Never going back there

I am a traveler in Turkey and I made a purchase from a H&M at Ankamall. When I asked for a tax-free invoice, the supervisor was told that the law of this brand is that it does not give you a tax-free invoice, while all brands gave me this invoice for the tax that I paid. I shouldn't pay for the title of a passenger in this country. It was very sad for me, and even though I was a fan of this brand, it made me change my opinion from now on.

H&M offers trendy and affordable fashion for men, women, and children, making it a popular choice for shoppers on a budget. I appreciate the wide variety of styles and sizes available, catering to diverse tastes and body types. The frequent turnover of inventory also ensures that there's always something new to discover with each visit. However, I have noticed that the quality of H&M's clothing can be hit or miss, with some items showing signs of wear after just a few washes. Despite this, H&M remains a convenient option for updating my wardrobe without breaking the bank

Terrible customer service, no solutions, constantly gave the run around and they're hard to understand. Package was incomplete, I told them what I received he proceeds to lie and say that the status of the 2nd package states in transit, when it says delivered. Very frustrated.

2nd time ordering in 2023, the first time I was charged 7 times for an order that was not processed and told they could not refund because they could not find the account.

H&M used to be a respected and reliable brand, not anymore You should NEVER shop there.

Love the clothes.however, HM didn't accept my return and I called to ask why. I couldn't understand him…you can also opt in to leave feedback after the call. So the man put me on mute and left me there, so I couldn't leave feedback.

I recently bought my kids their back to school clothes at H&M, as I always do. The store was very busy and I can totally understand why the check out lady was overwhelmed. When I got home (an hour and a halfs drive from the nearest H&M) i realized the tags were still on a few of the multi packs i bought. So, naturally I emailed. At first i got a great response and was told they completely understand why cant just drive to return as i live too far away. They put me in touch with the back office to organize the refund. Then started the very long thread of emails. I had to keep sending photos of the tags then the receipt, then the price, tags, then they needed the wash label from inside the clothes and then they asked me to send more photos of the tags and so on. It is still not resolved and it looks like after 3 weeks it might never be. I am so disappointed.

I when to Essence Festival in New Orleans, Louisiana. And when to H&M for some shopping. Great sales by the way! But when I went to check out the sale person ask would I like to purchase a bag for $.10 to put my items in? I said excuse me? She said yes ma'am as of June 15? H&M stated changing TEN cents to put your purchase in. What are our taxes paying for? And why is the price that we are paying for clothes is not covering the price of a bag to put your purchase of your items?

My experience at H & M on the weekend of October 21,2023 was terrible. I've been shopping at H&M for years. I tell you what happened to me. In the men's department the cashier charges more money than when you pay cash. And the machine to see the amount to pay is useless, and you cannot see how much you are going to pay, it tells you the amount. She tells me it's 201.70. When the receipt said 158.70, I gave her the amount of $210 because she told me it was... $201.70 I returned my change of 7 dollars and coins I turned around and checked the receipt because it made me a lot of money, the receipt said 158.70. I come back and I tell her there was a mistake, she doesn't accept her mistake and I call the manager. As they checked the box to see if I had any extra money, he told me I'm going to check the cameras and I'll tell him please! They still don't see anything on the cameras as it is possible that they have cameras and can't see what the cashiers are doing. And the managers don't fix the situation. They just told me we're sorry we can't do anything,,, she doesn't steal from customers she steals from customers.the store is located in Michigan and chestnut. Chicago iL

Warning. If you normally shop at H&M in the stores do not try ordering anything from them online... the experience is not the same! I ordered clothes for my nephews birthday online 2 weeks ago. I would think ordering three weeks in advance I should receive them on time. My items still have not even shipped yet! So I called customer service to figure what's happening and the agents were so rude. I was hung up on once. I called back in again and the agent was so mean I asked to speak with a manager and the agent said no and hung up. I called back the third time in tears finally got through to a manager and the manager was silent while I was crying. He showed no sympathy or interest. He said that they can not tell me when my items will ship and when I'll get them. He recommended I go to the store and buy my nephew a new birthday present... as they can not tell me when I will receive my items could take months due to warehouse issues. They also can not cancel orders either even if it's not even shipped. Avoid H&M online orders. After this experience I won't even be shopping with them period in the stores

Worst customer executives so unprofessional. Do not trust H&M they are not sending all what we pay for, and then denying when we ask for sending wrong products, and not refunding amount. Torturing customers, This is fraud they have started from 2023 please do not order else your money will not going to come back and they'll not send product which you have asked for... BIG BOLD LETTERS don't trust my ******* rs they are not given