• Hockerty

Hockerty

Overview

Hockerty has a rating of 1.81 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hockerty most frequently mention customer service, poor quality, and credit card problems. Hockerty ranks 93rd among Suits sites.

  • Service
    111
  • Value
    105
  • Shipping
    104
  • Returns
    96
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.7%
Positive
3
Neutral
2
Negative
26
122
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • PLEASE DO YOURSELF A FAVOR AND AVOID THESE CHEAP SUITS AND POOR CUSTOMER SERVICE.
  • Because I cannot use this suit jacket or even give it away... no one is this size!
How would you rate Hockerty?
Top Positive Review

“The shoes are perfect! I could not be more pleased with this purchase.”

Christon A.
1/6/24

They did not get it right the first time. But Sergio Molina, the sales person I worked with was a real pro. He patiently pushed my order through and made sure it was done right. What arrived could not have fit better. I could go on as I am that happy with them but I won't. As the old saying goes: A picture is worth a thousand words... I've ordered bespoke garments in the past and unless done by a professional tailor, it is near impossible to get precise measurement without an actual in person fitting. So color me impressed. They feel like they are still making their way, working out the kinks, stitching their path to perfection. But in my experience they're honest and honorable. I've three more pairs in my wish list. I can't wait to order them. Based on this experience, I would, without hesitation, highly recommend Hockerty. Be sure to ask for Sergio Molina, he's awesome!

Top Critical Review

“Poor customer support.”

Michael S.
11/8/23

Basically, they will not stand by their products. I had some good experiences and was becoming a regular customer. Then, over ONE item that they would not stand behind our relationship is now over. I'm pretty sure the law requires them to offer a refund for sub par item, but whatever. They just want to bicker and fight and write 100s of emails (days apart). So, no more Hockerty for me. The hassle is not worth it.

Reviews (320)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (75) suit jacket (7)
Thumbnail of user eric.winsberg
1 review
0 helpful votes
March 1st, 2024
Verified purchase

This company is ridiculous. I ordered a shirt from them. Well over a month later it arrives from china. DHL wants more than the original cost of the shirt in unpaid shipping charges before they will deliver it. That's after I paid $15 for shipping.

Avoid this like the plague

Service
Value
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Thumbnail of user zulfiqarm
1 review
2 helpful votes
October 1st, 2018

I placed my order for a blazer, three weeks ago. It arrived today.

It arrived bit creased, due to transportation and a small box, but the instructions informed me to let it hang for 24 hours.

It is a perfect fit, exactly as per the measurements instructions that I provided. It is very professionally made. A great first time, on-line made to measure experience. I will shop again. Thank you Hockerty.

Thumbnail of user jsnoopy589
1 review
2 helpful votes
October 13th, 2023

The suit is OK. It's nothing spectacular which is sad due to the price that you pay. My biggest gripe is their shoes/boots and customer support. First, they take anywhere from 1 day to 5 days to forget about you and not respond to your inquiries. They need to update their sizing helper/assistant/program that is supposed to help you pick the right size. Works well for centimeters but inches, it does not. The shoe size was 4 sizes too small due to their poorly made website. I knew that the shoe was too small yet they still said take it to a shoe repair to stretch it out. I humored them and a week later, surprise surprise, it still doesn't fit. I told customer support and didn't hear back for 6 days. Once I did, they said return them and they will make new ones, fine, but I was never given instructions on what to do, no return label or even an address to send it too. When I asked I was again ignored for 4 days. What a waste of money and time.

Products used:
Shoes, three piece suit.

Service
Value
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Quality
Thumbnail of user msweet
1 review
0 helpful votes
November 8th, 2023
Verified purchase

Basically, they will not stand by their products. I had some good experiences and was becoming a regular customer. Then, over ONE item that they would not stand behind our relationship is now over. I'm pretty sure the law requires them to offer a refund for sub par item, but whatever. They just want to bicker and fight and write 100s of emails (days apart). So, no more Hockerty for me. The hassle is not worth it.

Tip for consumers:
Company will not stand behind their products.

Products used:
shirts and pants

Service
Value
Shipping
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Quality
Thumbnail of user gianlucag17
1 review
0 helpful votes
February 28th, 2024

I recently had an incredibly frustrating experience with Hockerty. My order of a suit made with a Loro Piana garment fell short of expectations from the moment of delivery. The suit arrived in a disappointingly compact and cheap package, misrepresenting the unboxing experience and seemingly mistreating the quality garment within. The suits are manufactured in China and then bulk-shipped to Spain, leading to the compact packaging before being sorted and dispatched to their final destinations.

It was immediately clear that the measurements were far from accurate, requiring several corrections to achieve a fit that should have been right from the start. More disheartening was the noticeable defect in the garment: the lines on the fabric were not aligned at the central seam behind the back and on a shoulder, detracting significantly from the suit's appearance and making it look cheap.

When I reached out for assistance, my concerns were dismissed for months, with Hockerty's "fashion advisor" attributing the misalignment to the suit being handmade. Having been a customer of a similar online tailor service (starting with a S), I've never encountered such glaring defects. My requests for reimbursement were consistently denied, and attempts to have the blazer redelivered were refused.

After months of frustrating communications and outright denial of my claims, even after sending 14 pictures as evidence, I was thankfully reimbursed through AMEX support, having already sent the suit to the insurance company for handling the case. It was only then that Hockerty offered a remake, a gesture that felt insincere and highlighted their reactive approach to customer service.

For anyone considering Hockerty, especially attracted by Loro Piana fabric, I strongly advise looking into alternatives by reading similar experiences on Reddit, but from my personal experience I can tell: a Zara suit would look better than a Loro Piana fabric handled by Hockerty.

Service
Value
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Quality
Thumbnail of user crston
2 reviews
2 helpful votes
January 6th, 2024

They did not get it right the first time. But Sergio Molina, the sales person I worked with was a real pro. He patiently pushed my order through and made sure it was done right. What arrived could not have fit better. I could go on as I am that happy with them but I won't. As the old saying goes: A picture is worth a thousand words...

I've ordered bespoke garments in the past and unless done by a professional tailor, it is near impossible to get precise measurement without an actual in person fitting. So color me impressed. They feel like they are still making their way, working out the kinks, stitching their path to perfection. But in my experience they're honest and honorable. I've three more pairs in my wish list. I can't wait to order them.

Based on this experience, I would, without hesitation, highly recommend Hockerty. Be sure to ask for Sergio Molina, he's awesome!

Tip for consumers:
Sometimes perfect doesn't happen the first time, but it's always worth the effort and certainly worth the wait when finally it's achieved.

Products used:
I ordered a pair of custom dress boots

Service
Value
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Thumbnail of user kennethg1090
1 review
0 helpful votes
February 14th, 2024

First of all, I ordered a pair of "custom made" shoes from Hockerty.com and it stated that it would take about 2 weeks for them to be "made". About a week later, I get this pair of shoes that were CLEARLY used! I thought it was very odd, that they could - make a pair of shoes so quickly and then ship them internationally! They were literally off the shelf, USED shoes. They had scratches on the leather, the heel had a crack in it and there were wrinkles in the leather because of the poor quality in joining the shoe to the heel. I reached out to customer service which was absolutely terrible. They kept claiming that the shoes were custom made, but in fact they weren't even what I ordered. I ordered a wide shoe and what showed up was a narrow or standard width at best. I am currently disputing to try and get a refund based on the fact that these shoes were used to begin with (have photos to back it up) and they were absolutely terrible quality! Even the name on the inside of the shoe was a complete knockoff! Do yourself a favor and steer clear of this company.

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Thumbnail of user amandab3244
1 review
0 helpful votes
February 26th, 2024

I have never left a review for anything in my life. But please please do not order from this website. My fiance designed a custom suit, and it was the WORST QUALITY suit I have ever seen. The stitching was not aligned and very obvious mistakes throughout the entire suit. When I contacted them with photos they would not refund me or give me a store credit. They said that the stitching like this was normal and there was nothing wrong with it. After MONTHS of back and forth trying to find a reasonable solution (the only customer service is through email), they offered to remake the suit in the same or different fabric. Because of our timeline, we had to order another suit from a different company for the wedding. After communicating the new fabric he wanted, they said it would be $79 for a change of fabric. We cannot afford another charge for a suit, nor would we give them more money if we could. In total, we lost over $350 from this company and have nothing to show for it. 10/10 DO NOT RECOMMEND.

Tip for consumers:
We had an incredible experience at Friar Tux if you are still looking for suits.

Products used:
We were not able to use anything from our order.

Service
Value
Shipping
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Thumbnail of user davida4986
1 review
0 helpful votes
November 7th, 2023

The worst quality, very thin and see through and wrong measurements. Avoid at all cost this scam. I would not recommend to anyone.

Products used:
Suits and shirt

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Value
Shipping
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Thumbnail of user elenan14
2 reviews
3 helpful votes
June 7th, 2022
Verified purchase

I ordered a graduation suit to my son. Today I got it! I love this so much. It fits perfect. No concerns at all. I think we will order again soon. It took 5 weeks to make and 1 more week to be delivered in Canada with DHL. I love the system which helps you to make proper measurements just exactly on the website. All lines from the pattern of the fabric go just exactly right on the jacket and the pants. The fabric is just exactly how it was on the picture.

Tip for consumers:
Take measurements properly!

Products used:
The man suit

Service
Value
Shipping
Quality
Thumbnail of user liambarry99
1 review
1 helpful vote
January 16th, 2024

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers.
Measurements were identical for shirt and suit jacket.
The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle.
The suit is so large (top and bottom) that a gorilla would be swimming in it and mishapen. I've never seen such tailoring and all garments are unwearable.
Needless to say I looked for a full refund having completely lost confidence in the company.
Hockerty suggested that they would remake the shirt (if I paid return fees for the non closing version) but one local tailor should fix the suit.
A local tailor evaluated the suit and said that the tailoring was as poor as he has ever seen- it would be impossible to tailor appropriately to my measurements.
I escalated the case to PayPal and am awaiting their inputs.
At this point Hockerty tried to claim that by purchasing via their website I'd only be entitled to Swiss customer rights and that by purchasing from them I was so undertaking to be subject to Swiss law- the garments were dispatched to me in Ireland (EU member) from Madrid, Spain (EU member) incurring no import tariffs as would happen were they Swiss Goods.
I did some more investigations and it would appear that Swiss Goods should be listed in Swiss Francs in accordance with Swiss Order on the Indication of Prices (RS 942.211 Art. 3 & 4) -these were listed in euros at all times on the website- and that EU legislation, specifically the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU), should govern this case, given that the online store targets consumers in EU countries so that full refund should be possible by return of products within 14 days of receipt.
I'm hoping these nuggets may prove useful to the next mark drawn in to a similar circumstance to my own and that if you're that person and glean benefit from these insights please share again for the next such mark after you when you do your own 1 star review.
I would warn anyone away from this unscrupulous company given the shoddy workmanship and devious after sale experiences.

Tip for consumers:
No

Products used:
Suit and Shirt

Thumbnail of user brandonb1212
1 review
9 helpful votes
February 17th, 2022
Verified purchase

They overcharge for everything on their site, and they have 0 refund policy. They don't care what you actually ordered and will send basically anything they want to send you regardless of what you paid for. The measurements are completely messed up. I entered my measurement of having a 10 inch long fott and they sent me a shoe that is 8 inches long. How could a company be so horrible?
Save yourself and NEVER give these people money EVER.

Tip for consumers:
Don't ever use this site. You will be robbed and you will not recive anything that you ordered. I'm shocked this company is allowed to legally exists

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Value
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Thumbnail of user stevemoskovits
1 review
0 helpful votes
May 4th, 2023

I had a previous review which I tried to delete, but this site would not let me take it down that I could see

Thumbnail of user markv1271
1 review
0 helpful votes
December 31st, 2023

Do yourself a favor and don't buy anything from these guys. It is absolute garbage. If you could see it before you buy it you wouldn't want it at any price. That's why their is no way to return it. They know you paid 20x what it is worth.

Tip for consumers:
Junk

Products used:
Sport coat

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Value
Shipping
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Thumbnail of user maxh243
1 review
8 helpful votes
July 13th, 2022
Verified purchase

They do the same thing to everybody, they make a poor quality garment, send it out, and when you complain about the quality they tell you to go to a tailor. They refuse to give refunds and you will just lose money from this company. After looking into their reviews a but deeper, I found that most of their good reviews were obviously fake and the bad ones all had the exact same problem. Do not ever use them.

Tip for consumers:
Do not use, it is a wast of money.

Products used:
Couldn't use any of them.

Service
Value
Shipping
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Thumbnail of user wilsonat38
1 review
2 helpful votes
May 24th, 2023

Ordered a custom suit for an event and was delivered the cheapest quality items I've ever seen (velcro attachments and measurements 6+ inches off to the point I was wondering if I was delivered someone else's suit) and when going through the adjustment process was not given a solution to have it altered adequately or returned. All sales are final according to hockerty and their products are absolute trash. Save yourself some money and either go in person to a shop or order from Proper Cloth which has been the complete opposite experience. I'll never buy a thing on hockerty again.

Tip for consumers:
Absolute garbage and one of the worst experiences with customer service I've ever had.

Products used:
None

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Value
Shipping
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Thumbnail of user nix.nink
1 review
3 helpful votes
August 14th, 2023
Verified purchase

The whole suit is just a bad joke.
It came cramped in a plastic bag and of course was super wrinkly and i was pissed that i have to take it to the dry cleaner before i could wear it, but after trying it on i know i don't have to take it to the cleaner, the trash is where it belongs.
Bad quality fabric and stitches, bad cut bad everything.
My 20 year old 200€ h&m suit looks and feels better.
I know that they are stating no returns as it is "custom made" but i have to meet my lawyer next week anyway…

Products used:
suit

Value
Shipping
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Quality
Thumbnail of user lenp65
1 review
8 helpful votes
July 21st, 2022
Verified purchase

After carefully following the process, I received just dress shirt that my 12-year-old son would not fit into. As I was traveling and wasn't able to open the package for a few weeks after I received it, apparently there is no way to return or have re-cut a Hockaday product after 7 DAYS FROM RECEIPT! I have been unable to contact their service department, as they make it very difficult, very difficult to get any service support at all. Very, very disappointed in the whole process.

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Thumbnail of user sethh178
1 review
0 helpful votes
June 6th, 2022

I just received my suit today from Hockerty. When opening the package the suit was folded in such a way that didn't leave wrinkles. My suit was a perfect fit, no need for the tailor, which I was very happy about.

The material was of high quality and craftsmanship. A great suit from Hockerty, and they have great customer service aswell that kept me updated through the whole process.

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Value
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Thumbnail of user dp460
1 review
4 helpful votes
January 24th, 2022

After weeks of a fruitless email exchange with someone who grew more aggressive, patronizing and dismissal, I am still waiting for my bespoke suit... They decline responsibility for the courier service, but I understand that their service should be global and complete, and therefore a refund or another solution should have been provided... So far, nothing at all. I would recommend not to buy here.

Thumbnail of user beng894
1 review
1 helpful vote
July 13th, 2023

My son and I ordered 2 linen suits. They came faster than stated with dhl and the fit could not be more perfect! Materials are great. I am totally happy with every aspect of this purchase.

Tip for consumers:
Fit was perfection

Products used:
Suits!

Service
Value
Shipping
Quality
Thumbnail of user karonp9
2 reviews
2 helpful votes
March 31st, 2022
Verified purchase

This experience is a nightmare. Our suit is nothing like our measurements required. It must be someone else's suit. You cannot talk to anyone. A bot is all you can text online. They will email you, but they are not helpful. Noone seems to be in the U.S., and they lose your measurements so you cannot access anything to support what you ordered. Terrible experience! If anything changes, I will update this review. So far, an awful experience.

Tip for consumers:
Don't

Products used:
Suit and belt

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Value
Shipping
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Thumbnail of user nr228
0 reviews
4 helpful votes
January 21st, 2022

I feel like a fool for spending $180 on 2 shirts I will never wear. The fabric looks like tissue paper. They did get the measurements correct though. So there is that.

Thumbnail of user jeffw1829
1 review
1 helpful vote
October 24th, 2023

I was hired to do alterations for Hockerty the quality and workmanship of suits are extremely poor. They do not pay their billls I would highly recommend you stay away from doing any sort of business with them

Tip for consumers:
Stay away from them

Products used:
Men’s suits

Service
Value
Shipping
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Quality
Thumbnail of user michaelb7478
1 review
0 helpful votes
January 5th, 2022
Verified purchase

In no way does Hockerty deliver on its promise of convenience and quality. Terribly constructed clothes. A convoluted complaint resolution system, which seems designed to make you give up and take the loss of whatever you paid for their ill-fitting clothes. Don't throw your money away. Go to Indochino instead.

Tip for consumers:
Go to Indochino instead!

Products used:
I bought a suit that was unwearable.

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Value
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Company Representative

Thumbnail of user sergioh14
Sergio H.
Customer Service Manager
Typically does not respond to reviews

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