• Hoeffner

Hoeffner

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Overview

Hoeffner has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Hoeffner ranks 567th among Marketplace sites.

How would you rate Hoeffner?
Top Critical Review

“Horrible service”

Hommy F.
6/14/22

The customer service is so impolite and unfriendly. The woman just hang up on me when I told her why she's in a bad mood after not listening to me and also screaming at me.

Reviews (3)

Rating

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Thumbnail of user hommyf
1 review
0 helpful votes
June 14th, 2022

The customer service is so impolite and unfriendly. The woman just hang up on me when I told her why she's in a bad mood after not listening to me and also screaming at me.

Tip for consumers:
Please write about their bad behavior so they might change it

Products used:
Furnitures

Service
Value
Quality
Thumbnail of user chrism2367
1 review
1 helpful vote
March 21st, 2021
Verified purchase

I will write this in English because there's plenty of reviews in German out there, and foreigners have that much harder of a time with Höffner because their customer service is so bad that if you're german isn't too good, they can make it that much easier to ignore you.
DO NOT SHOP WITH HÖFFNER!
I bought some things and they did not deliver. Claimed they tried and I wasn't home. Absolute lie. They claimed they tried calling earlier in the week to reschedule. No calls that day at all. They said they'd call in the afternoon to reschedule. They did not. The initial delivery appointment was 11 days after my purchase. But a new appointment is 3-4 weeks after my first delivery appointment, with no guarantee they won't do the same thing again. I have also been hung up on by nearly a dozen customer service people. If you try to cancel your order, they make that equally difficult and frustrating. They also will likely cancel you kaufenvertrag clause. I tried for three days straight to resolve the issue. I was patient, friendly, calm, and reasonable, but I was persistent and they just make no effort to meet you anywhere near the middle.
So I wrote an email demanding it be canceled. I went to my bank and explained my situation. They forced the money to be returned. And then I found the same items for sale at a smaller store. About the same price and delivery was reasonable. Big companies like Höffner just see you as one of thousands of sales a day, and it shows. Avoid them like Covid is my advice. Find a smaller company that needs and appreciates your business. More importantly one that deserves it, as Höffner does not!

Thumbnail of user bah55
4 reviews
19 helpful votes
August 14th, 2019

If you think I've made my mind based on one bad experience, just read through:

1. Last year we bought a couch and after waiting for 12 weeks, they delivered a wrong couch, had to wait another 8 weeks to bring the right one! (I thought these things happen, but was I wrong!)
We bought online 3 closets, and a guest and requested for assembly for 2 of the closets. When the purchased finished we noticed due to one of the closets taking long to get ready we have to wait 12 weeks, so we canceled that one over the phone and the customer service (if you could call that) told us we can even request for part delivery meaning since one of the closets and the desk would be ready in two weeks, those can be delivered and the second closet will arrive after 8 weeks (we had no reason to doubt that). On another purchase, we bought a TV table as well. When close to the delivery of the TV table AS ALWAYS they sent us an email that they have a problem with their delivery and its very busy and it will be delivered with two weeks delay! And part delivery is also not possible again since they are super busy scamming people with their horrible service! We requested since you are not keeping any of your promises at least add assembly of the desk to the list and we will pay for that. They responded it's not possible since it may cause other deliveries delay! Dah! Like they deliver anything on time!
After 12 weeks they brought all the items together (just to make it easy for themselves with no meaning for customer appreciation), they assembled the two closets and JUST TO TOP THAT UP they had forgotten to build two of the doors for the closet. When complaining about this to SO-CALLED customer service! They rudely responded they are allowed to fix the issues in two attempts! And yes we had to wait another 4 weeks till the doors get ready!
And upon delivery of the last item (a sofa bed we bought), they broke a lamp! To complete their perfect delivery!

The annoying part is they don't keep their end of the bargain, never deliver items on the time promised, they have a very rude customer service that not only does not solve any issue but also shockingly rude!

My suggestion is if they don't have the item you like in stock, just choose another store. And don't fall for the promises they give you upon purchase, they are not going to keep them!

Big brands usually tend to improve their system and customer satisfaction as they get bigger, this is not an intention for Hoffner!

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