• Holapick

Holapick

Overview

Holapick.com has a rating of 1.08 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Holapick.com most frequently mention customer service, credit card, and full refund problems. Holapick.com ranks 2370th among Women's Clothing sites.

  • Service
    62
  • Value
    60
  • Shipping
    61
  • Returns
    45
  • Quality
    55

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is obviously one of those Chinese companies that has no sense of customer service.
How would you rate Holapick?
Top Positive Review

“Clothing is NOT as illustrated!”

Michael V.
10/6/21

I was very disappointed with my resent order of 5 clothing items. Their description did not match even the photos. Basically, their description of "elastic" means jersey material and textures are just printed on. Cheapest look. I will Not refer them to anyone nor purchase anything. I will not even attempt to return them as I can only imagine how complicated it will be. It was not from Europe, either.

Top Critical Review

“Total Scam Company - Clothes NOT as Advertised”

R C.
4/6/23

Holapick advertised a cotton blend, embroidered Mexican-style peasant top, and sent a top that was 100% polyester, with the fake embroidery merely printed on. It looked like something a clown would wear. They knowingly send out fakes, and rake in the cash by not refunding either original shipping costs, nor providing return postage. I found that customer service does respond, but only with form letters that don't address the issue. They stand firm in holding to their so-called policy, (even though they send total garbage) and that the item they sent is 100% is NOT the item advertised. Don't waste your money. Don't buy from this scam company. Avoid Holapick like the plague. Deserves zero stars.

Reviews (209)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (27)
Thumbnail of user eliasm42
2 reviews
15 helpful votes
February 25th, 2022
Verified purchase

I was very disappointed with my resent order clothing items. Their description did not match even the photos and they send me the wrong size and color. I have asked PayPal to intervene, because there charging me $116.59 for return fee on a product worth $75.59. There lack of response and disrespect is unbelievable, all i can think of is a sweatshop ran by a mob making this counter fit products. Buyers be warrend! Don't use this sit for your purchase its all poor, cheap and counterfeit products.

Tip for consumers:
warning !!!!!! counterfeit, poor/cheap prodcust

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelv1188
1 review
7 helpful votes
October 6th, 2021

I was very disappointed with my resent order of 5 clothing items. Their description did not match even the photos. Basically, their description of "elastic" means jersey material and textures are just printed on. Cheapest look. I will Not refer them to anyone nor purchase anything. I will not even attempt to return them as I can only imagine how complicated it will be. It was not from Europe, either.

Thumbnail of user holapickr
Holapick R. – Holapick Rep

Hi Michael V.
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:service@holapick.com

Thumbnail of user conniea311
2 reviews
0 helpful votes
January 24th, 2023

While I ordered a coat according to their US measurements, it came to me looking very stylish and material was great; but in NO WAY would the measurements they had on their site fit when it came delivered to me. Also cannot get ahold of anyone to return.

FOUND "RETURN ADDRESS" ON PACKAGE LABEL: SEE PICTURE

Tip for consumers:
Sizes do not fit, even though I ordered the US sizes per my measurements (or larger) to compensate.

Products used:
Waiting on them to tell me how to return for my refund.

Thumbnail of user janah109
1 review
26 helpful votes
March 23rd, 2021

This is not a good company. It took forever for my order to arrive, and when it finally all came the clothing was the poorest quality. I was not expecting much because it was so inexpensive, but this is seriously bad. One item looked totally used. It was navy and had white fuzz all over it. Another piece arrived and it was totally not what I ordered at all. There is absolutely no way to return these items. If I could give negative stars, I absolutely would. Please do not order from them

Tip for consumers:
Beware. If prices are too good to be true, they really are.

Products used:
I bought 3 jackets and a pair of leggings. I was not able to use any. The fabric was awful and they didn't even ship the correct items.

Service
Value
Shipping
Returns
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Thumbnail of user janas209
2 reviews
0 helpful votes
September 3rd, 2022

Got a medium sweater, based on size guide. Snug fit. Would have done better with large. Don't forget, comes from overseas.

Products used:
sweater

Value
Shipping
Quality
Thumbnail of user joanne50
1 review
19 helpful votes
May 15th, 2021

Worst online shopping I've ever experienced! Slow delivery, poor quality, very bad customer service, no way to return merchandise and I'm convinced they will never reimburse my credit card even if I found a label to return things. Clothing runs about five sizes smaller than normal. I got a size XXL women's pants that actually has a 12 inch waist! Not kidding. This company should not be in business!

Tip for consumers:
Don't buy ANYTHING from this company. They won't refund your money and won't provide information on how to return items.

Products used:
Five blouses and one pair of capris.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiam1114
1 review
25 helpful votes
February 4th, 2021

Poor quality. Material is stiff. Size runs small. The picture on the website looks much better than the actual product. I won't order again from this company.

Tip for consumers:
Buyer beware

Products used:
Woolen coat

Service
Value
Shipping
Quality
Thumbnail of user debrat204
1 review
30 helpful votes
August 1st, 2020

I didn't even get the shirt I ordered, I paid around 30.00 and they said they would give me 6.00 back. It had a hole in the shoulder. Look at the picture s below and you will not find this shirt any where on their site. Because they don't send you what you ordered. Walmart wouldn't sell something this bad. Don't you find it suspicious that every piece of clothing has a five star rating. Total RIP off!

Thumbnail of user wendys524
2 reviews
11 helpful votes
August 21st, 2020

The dress I bought is thinner than Tissue Paper. Threads at neckline and hemline. Straight to garbage. Jeans. Flowers ironed on down 1 leg. Edges lifting and filed over each other. Good to clean house in

Thumbnail of user rc563
1 review
0 helpful votes
April 6th, 2023

Holapick advertised a cotton blend, embroidered Mexican-style peasant top, and sent a top that was 100% polyester, with the fake embroidery merely printed on. It looked like something a clown would wear.

They knowingly send out fakes, and rake in the cash by not refunding either original shipping costs, nor providing return postage.

I found that customer service does respond, but only with form letters that don't address the issue. They stand firm in holding to their so-called policy, (even though they send total garbage) and that the item they sent is 100% is NOT the item advertised.

Don't waste your money. Don't buy from this scam company. Avoid Holapick like the plague.
Deserves zero stars.

Tip for consumers:
Zero stars would be more appropriate.

Products used:
Blouse that was grossly misrepresented

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulao133
1 review
24 helpful votes
January 5th, 2021

On Holapick site, I have tried at least 10 times to send a message for a refund, typed in the Verification Code. The response is ALWAYS "Verification code invalidation". It appears that the company does not want anyone to contact it re: a problem. I hope whatever state or local entity that has jurisdiction can put this company on the dustheap of history. If you do not want to pay outrageous shipping charges and have nonexistent customer care, stay away.

Tip for consumers:
STAY AWAY

Products used:
None, I tried to cancel order immediately after it was placed (I do not how, as I did not "place order").
I was only trying to ascertain the shipping charge for a shirt that weighs a few ounces.
BTY the shipping charge was outrageous.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayeg7
1 review
1 helpful vote
December 18th, 2022

I ordered a indian print coat, well I got CRAP! The quality is subpar, it's not anywhere like what I thought I ordered. Wasted $72

Tip for consumers:
Don't waste your money, it comes from china

Products used:
A long coat and scarf

Service
Value
Shipping
Quality
Thumbnail of user jm1349
1 review
6 helpful votes
January 1st, 2022

I ordered nine iitems & every item is garbage. I feel like a fool thinking I could easily return for a refund. After reading the reviews there would have been NO order. Feel bad about contributing to landfill but even though I intend to give everything to charity I feel much if not all will be tossed into the trash.
Never again. Sticking with Amazon or local stores.

Tip for consumers:
Stay away!!!

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user danaw433
1 review
16 helpful votes
June 27th, 2022

I ordered a cotton and linen top and received a nylon parachute like fabric top that also did not match the description in color. I emailed them 3 times to handle this. No response.
The first photo is what was on the website, that I ordered, the second photo is what I received.

Tip for consumers:
Be very careful with what you order, it's not what you think will get.

Products used:
Women's top

Service
Shipping
Returns
Quality
Thumbnail of user evelynf250
1 review
4 helpful votes
June 12th, 2022

Do not order their clothing. It is nothing like what's on website. They also do not cover return charges. It cost me $22.00 to return package back to them.

Tip for consumers:
To pay for return shipping

Products used:
Woman's Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user ns256
1 review
14 helpful votes
June 17th, 2021

Worst experience with ordering clothing. Fabric was printed on extreme slimy polyester. Styles not as pictured. Some items never came. No way to return anything. Small small small. And ugly ugly. Believe the 1 reviews... would have given it a zero but not an option. Don't waste your money or time. On a 90$ ordered offered a 30$ refund but no way to return whole miserable mess even tho say returnable.

Tip for consumers:
Don't. Says returns possible but not really. They ignore all requests then offer you a pittance saying the items aren't worth returning.

Products used:
Blouses and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kelc9
1 review
0 helpful votes
April 29th, 2023

This is by far the WORST company I have ever dealt with. I have filed a complaint with the better business bureau and to this day 11 months later I have not received a refund from this company.I supplied my receipt and proof of return. I got an email last month saying they refunded me in August, my bank has no record of this refund, I am just out $79. An expensive lessen learned

Tip for consumers:
PLEASE DO NOT ORDER FROM THIS COMPANY AND ALLOW THIS FRAUD IN THE UNITED STATES,

Products used:
I got one item that was true to size and returned 4 items , I still have NOT received my refund almost one year later

Thumbnail of user cynthiab2211
1 review
3 helpful votes
October 2nd, 2022

What a disappointment! I bought 6 items and only 2 were true to size, only 3 were of good quality. They say money back guarantee but that is a lie. They kept denying refund or replacement because I couldn't find the "item #" on the very items they sent me! Do NOT buy from them… you will be disappointed. CBonilla

Products used:
Stuck with 3 out of 6 items I could use

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolev31
1 review
37 helpful votes
September 23rd, 2020

This company is a fraud.
Their website says you will be refunded upon receipt of the returned package. My refund is just not happening after sending all Info requested. Very poor quality and poor service. Website is enhanced with beautiful pictures but merchandise does not even have a label for company or instructions on care or type of material. They are not fulfilling their own policies on returns... mine is worth 236$ And waiting since August.
A complete fraud.

Thumbnail of user victoriaf391
1 review
4 helpful votes
May 20th, 2022

We must stop business like this, Cheap clothes and they are taking people money knowing there clothes are not good, bad bad business I was taking these item with me to Las Vegas, I thought they was linen but there aren't they are bed sheets clothes. They are not like the pictures when you are ordering and this was my first order and my last. I hope the BBB Better Business Bureau are seen the online complaint about this business. Let's Shut these bad online business down.

Tip for consumers:
Run very fast

Products used:
I don’t return my items don’t have time I just will never buy again for this company

Service
Value
Shipping
Quality
Thumbnail of user guerlyns
1 review
8 helpful votes
June 2nd, 2022

Chinese clothing line companies are selling KAKA to the American people. (Holapick) l spend $116 buying 5 dressed that Worst than tissue paper. I was very disappointed, the clothes are unquality trash no good and all go to the garbage waste money. Warning, Do not shop from this website. I will not shop again from this website or refer anybody. In my continent America we don't buy trash. We put our trash in the dumpsters. Holapick is a trash dumpster.

Tip for consumers:
shopping at your own risk. faux advertisement pictures doesn't match item.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabeths1083
1 review
8 helpful votes
June 30th, 2020

I ordered 3 items from Holapick and received them 4 weeks later. My items were true to the pictures and I am very happy with them.
The only reason I didn't give it 5 stars is because ALL of the reviews are so bad and the only way to contact them is via the contact us and they have this code you have to put in but it never works.
I'm going to purchase from them again for sure

Thumbnail of user dsianej
3 reviews
11 helpful votes
June 22nd, 2021

I saw their website & the stuff looks just adorable, so I ordered a bunch of things. Sorry I did! The tops are cut w/ no sewn seam on 1/2 of the item, colors are not what they should be, cheesy leggings with the elastic not sewn into the fabric, just placed in a pocket, just NOT made well AT ALL! When I tried to return, I have to jump through all kinds of hoops & after 8 emails, still don't have a shipping label B y the time I get it, the 30 days will be up & they will say I can't return. DO NOT BUY ITEMS FROM THEM!

Tip for consumers:
DON'T!

Products used:
None. Still waiting to return all in their original packaging!

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthab358
2 reviews
74 helpful votes
May 22nd, 2020

Once you go to put the promo code in for an amount off, it takes that as an acceptance to payment. So then they automatically email you a password to review your purchase. If you attempt to click on any part of their page, it says site not found. Thank God for Paypal or I would be out $130 bucks. Do not buy from this company. It is not a real company. Lesson learned, always review company first before purchasing.

Thumbnail of user ursa
1 review
12 helpful votes
July 23rd, 2020

Ordered 4 items and received all of the items in 1 package after 4-5 weeks. They fit and were exactly as ordered. The material was a lighter weight for warmer weather.

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Thumbnail of user holapickr
Holapick R.
Typically does not respond to reviews

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