Hollier's Specialty Roofing

On 12/08/17, Chris Holden--a sales rep for Hollier's Specialty Roofing, Inc., recommended that I should replace three existing skylights at the same time that I replaced the roof. I agreed. Hollier's took the necessary measurements and emailed me copies of the skylights they proposed to install. I followed their advice, and Hollier's placed the skylights order from Lowe's. On 01/05/18, when Hollier's advised me that the skylights were available at Lowe's, I went to Lowe's and paid for them in full ($1,599.14). Hollier's assumed responsibility for pickup and delivery of the skylights when they would be ready for them. The roof and skylights installation project took place in January 2018. During the process of installing the skylights, I was informed by one of the installers that they couldn't complete the installation. Because of a Spanish/English language barrier, I did not understand the problem, so I contacted my Hollier's contact person--Mandie Rivera. She communicated with the installer and quickly informed me that there was no problem with installing the skylights. However, during the actual installation, I noticed that the installers seemed to be struggling. I also noticed some rather serious gashes, jagged edges, and torn sheet rock on the interior areas of my skylights. Once again, I contacted Mandie Rivera and related my concerns to her. She told me that she would share that information with her supervisors and that these problems could be examined at the Final Inspection. The Final Inspection occurred on 01/31/18 by Lawrence Cormier--an Hollier's representative. I pointed out my concerns and told him that I was not comfortable with paying the entire balance due ($20,862). He seemed very nervous about my not paying the entire amount, but he eventually asked if I would consider paying all but $750. I found this to be fair, so I wrote a check (Check #3072) to Hollier's in the amount of $20,112. Mr. Cormier agreed to express my concerns to the owners. At some point after the Final Inspection, I received a call from Angie Hollier--Owner/Operations Production Manager. She was quite adamant that Hollier's would not assume any financial responsibility for the necessary repairs! I, of course, expressed my contention that Hollier's had done the damage during the installation; therefore, I did not find the financial responsibility to be mine! She merely agreed to send a trim carpenter to repair the damages at my expense. The trim carpenter was unable to come to my house until June to survey the damage. I sent an email correspondence to Angie Hollier on June 12,2018, informing her that I had consulted with my attorney and that I would make the repairs at my own expense, provide a copy of the Invoice, and, if the total was less than $750, pay Hollier's the remaining amount up to the $750 balance withheld. On June 13,2018, I received a very curt voicemail from Ms. Hollier, informing me that she would no longer communicate with me, would send me an Invoice, and would turn the matter over to a collection agency if the balance was not paid within a certain period of time. I reached out to her by email on several occasions but heard nothing until Sunday, July 1,2018, when I received by mail an Invoice/"notice" of a $750 balance due for a "service call." The repairs were completed on 07/02/18 for a charge of $625, which I paid by check (Check #103). I sent Ms. Hollier a facsimile on 07/02/18, reiterating my intention to pay any remaining balance up to $750. I received no response. That afternoon I personally went to Hollier's and presented a letter of explanation, along with a check for $125 (Check #104). Ms. Hollier was supposedly unavailable to see me at the time, and I was told simply to leave it for her! I have made my position perfectly clear since this problem arose. Hollier's Specialty Roofing, Inc., damaged the interior areas of my skylights during installation, and, at a company representative's suggestion, I withheld $750 from the entire balance due. Since the company was not willing to pay for the repairs, I hired a trim carpenter at my own expense. The repairs were completed at a cost of $625. I informed Hollier's that I would pay any remaining amount up to the $750 amount withheld. I delivered a check for $125 to Hollier's on 07/02/18. I humbly request a Billing Adjustment to reflect that my total balance due to Hollier's Specialty Roofing, Inc., is PAID IN FULL. I do not expect to have this matter submitted to a collection agency as I have exercised due diligence and fulfilled my obligations.