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HomeDecorHardware has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. HomeDecorHardware ranks 252nd among Home Decor sites.
Do not buy from this company if you value your time and decent customer service! I placed an order for a replacement part for my kitchen lazy susan, 8/6/20. There was no indication of back order or special order. Only on email receipt did it indicate that there was 6-8 delivery, and the order was "non-cancellable". I decide to wait. After 8 weeks, no word. I write at least 2 emails inquiring about status. I finally get an email stating another month. I decide to wait. No word after another 4 weeks. I write back. Get an "Order Update" that order was refunded! NO APOLOGY OR EXPLANATION. I do not like to write negative reviews, but I do not want anyone else to experience this very poor customer service or waste 3 months of their time and energy trying to track down an order!
Do not buy from this company if you value your time and decent customer service!
I placed an order for a replacement part for my kitchen lazy susan, 8/6/20. There was no indication of back order or special order. Only on email receipt did it indicate that there was 6-8 delivery, and the order was "non-cancellable". I decide to wait. After 8 weeks, no word. I write at least 2 emails inquiring about status. I finally get an email stating another month. I decide to wait. No word after another 4 weeks. I write back. Get an "Order Update" that order was refunded! NO APOLOGY OR EXPLANATION. I do not like to write negative reviews, but I do not want anyone else to experience this very poor customer service or waste 3 months of their time and energy trying to track down an order!
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