• Zumalka

Zumalka

Overview

Zumalka has a rating of 4.17 stars from 148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zumalka most frequently mention customer service, and long time. Zumalka ranks 23rd among Pets sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    9

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.7%
Positive
38
Neutral
0
Negative
3

Instant Feedback

551 reviews

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What reviewers want you to know

Positive highlights

  • I love how their customer service cares for you and has your pet's interest to heart.

Critical highlights

No critical highlights yet

How would you rate Zumalka?
Top Positive Review

“My little Bichon Frise Poppy”

Anne R.
1/23/24

Overall everything worked out well. The ordering the postage and the goods. Its too early to tell if the sprays will clear Poppy's problems but I am hopeful. She certainly seems much livelier. That you for a speedy service.

Top Critical Review

“You emailed me a 10.00 off discount but there is nowhere...”

Robin S.
12/7/23

You emailed me a 10.00 off discount but there is nowhere to enter that code so what good is the gift? Also I would like the instruction on how to administer the product I'm buying in the box box. Thank you other than that your product has worked in past hopefully will work for dogs ears!

Reviews (148)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39)
Thumbnail of user anner615
1 review
0 helpful votes
January 23rd, 2024
Verified purchase
• Updated review

Overall everything worked out well. The ordering the postage and the goods. Its too early to tell if the sprays will clear Poppy's problems but I am hopeful. She certainly seems much livelier. That you for a speedy service.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Thanks for your 5 stars review!

Very good
March 30th, 2023
Verified site experience
• Previous review
Thumbnail of user jillc821
1 review
0 helpful votes
January 19th, 2024
Verified purchase
• Updated review

Been giving 6yr old hound mix dog. Developed a fast growing tumor in his mouth. Doctors gave him not much hope. My mom googled holistic cancer meds. We were pleased to try Zumalka, praying this would help, amazingly tumor started turning black and began dying. We have him still on meds due to the fact tumor was so aggressive. But we see much victory.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We're happy it worked well for you, Jill!

Wonderful easy quick
December 8th, 2023
Verified site experience
• Previous review
Thumbnail of user deborahb3121
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The products are what I hoped for, all interactions have been kind and professional. This is what caring for per should feel like. We look forward to easing our pts remaining days Thank you

Reason I chose this business:

Homeopathic All natural

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We hope so too, Deborah!

Thumbnail of user carolinas164
1 review
0 helpful votes
November 30th, 2023
Verified purchase

Always the best products and help for my dog.
I've been a fan for more than six years!

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We're so happy that your pet is doing so well! Thanks for being such a faithful customer

Thumbnail of user patriciab4681
1 review
0 helpful votes
January 27th, 2024
Verified purchase

This was a good treatment to help my cat with his mouth pain.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

That's great to hear, Patricia!

Thumbnail of user hollyc716
1 review
0 helpful votes
November 21st, 2023
Verified purchase

We have seen no relief, healing or change at all.
Too expensive of a product to do nothing at all. Very disappointing.

Reason I chose this business:

I found information that said it was a natural product that works, that was false.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi there Holly. I checked your order, and you received the product only 10 days ago. When looking for results, each case can be very different. We cannot predict how long it will take to see results in your pet's specific case. We've had clients that have seen notable improvement within the first few days of administering the remedies. Others have seen more visible improvements after only a month or so of giving our products. And sometimes it may take up to 3 or 4 months before seeing visible results. However, please remember that natural products often take longer to take full effect than allopathic medication since they start their work from deep within the body, and at first these changes are not immediately perceptible. We understand that you are anxious to see results and we hope you will see improvements very soon. Please give the products time to work... And make sure that you don't use essential oils in your home and these can potentially cancel out the benefits of our homeopathic remedies.
We are here if ever you have more questions or concerns along the way.

Thumbnail of user patriciay696
2 reviews
0 helpful votes
January 28th, 2023
Verified purchase

The shopping experience was "seamless"; the descriptions, administration, and product ingredients were transparent and there was help, via website if needed. If your questions weren't answered, an email response was prompt, customized, and easy to understand.

Reason I chose this business:

I read the reviews and most customers seemed to have positive feedback re: the product for their pets as well as customer service.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Thank you for your positive review, Patricia! We can't wait to hear good news from you and Chloe!

Thumbnail of user reneeins
1 review
0 helpful votes
June 13th, 2023
Verified purchase

Did not feel they wanted to really help me with my questions…seemed more like a prerecorded message

Reason I chose this business:

On line reviews

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We're sorry you feel disappointed... we did send you three emails and also left you a voicemail...maybe they ended up in your spam? Hope we can make it up to you next time!

Thumbnail of user kellyj589
1 review
0 helpful votes
April 20th, 2022
Verified purchase

I order a couple products and they were shipped out almost immediately and arrived just as quickly. During the shipping time, my dog passed away and therefore the product was no longer needed when it arrived. I contacted them and explained what happened. There response email was so touching and heartfelt. They explained, without hesitation, it would be fine to return the products.

What an amazing company and employees!

Reason I chose this business:

HOMEOPATHIC THERAPIES

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Dear Kelly,
Again we are so very sorry for your sad loss! This is never an easy time for a pet parent. You are for sure in our thoughts and we will always be here to help any time you should need us again in the future.
*hugs*

Thumbnail of user alexandram385
1 review
0 helpful votes
August 30th, 2022
Verified purchase

Although I attempted to speak with a product advocate/advisor, I never did and decided to order 2 products t I thought were appropriate for my cat's health issues. I did answer lengthy questionnaires twice and am hoping to eventually discuss my cat and additional Homeopet products in the not too distant future.

Reason I chose this business:

Online search for homeopathic cancer treatment for cats.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Alexandra,
Thank you for your review. I am sorry that you did not get to speak with a specialist before your order. I did have a look in your file and see that our communications were very prompt however, we could not move forward without some details from you first. However, I am happy that we were able to assist you in the end to help your beloved pet.
If you need any more help along the treatment process, please be sure to let us know. We are always happy to assist you!

Thumbnail of user connieb671
2 reviews
0 helpful votes
May 5th, 2022
Verified purchase

From what I have bought i haven't had 1 bad experience. They have saved my dog many of times. Thank you

Reason I chose this business:

Found you on line. The vet wanted alot of money to treat my dog and as people know money it very tight. I read about these products and the cost was in my range.

Quality
Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Dear Connie,
We are so happy that you found us and that your dog has benefited so much from our products! Thank you for choosing us and for sharing your experience with all of us!

Thumbnail of user teresae479
1 review
0 helpful votes
August 28th, 2023
Verified purchase

I just started giving it to my cat. It will take about a month or more to see if it's helping. Then I will another review.

Reason I chose this business:

From the positive reviews

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Thank you! We're looking forward to hearing back from you :)

Thumbnail of user angelag1953
1 review
0 helpful votes
April 27th, 2023
Verified purchase

Was sketchy at first, but good experience, my kitten is now being treated!

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We're happy to have exceeded your expectations :)

Thumbnail of user shaneo26
5 reviews
3 helpful votes
October 12th, 2023
Verified purchase

The big problem is that you offer international delivery but this takes far longer than anything else I order from overseas. Then you keep sending these reviews to comment on when I don't even have the product and then I am told this is not for International deliveries, well then don't send them to me. It is 2023 surely you can develop a computer system that does not send these reviews out to customers when clients don't have the product. You are an animal care organisation surely you can arrange faster international delivery. I order from all over the world and it takes Zumalka weeks longer to get here, other orders I pay for take days, this is very poor service, especially when we have an animal in need of this treatment. Work on a far more efficient system that does not continually send out reviews when products have not arrived and arrange faster delivery. The products are very expensive and better service should be offered.

Reason I chose this business:

Has a product I wanted, but the delivery time is extremely slow.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Duly noted, Shane. Thanks for your feedback

Thumbnail of user danac572
1 review
0 helpful votes
October 27th, 2022
Verified purchase

My dog has many issues that couldn't be actually "healed" by western medicine, only the symptoms could be treated. Specifically, a pancreas issues, gastro issues, acid reflux and even urine protein that was elevated in a chronic way. Within six months between exams, all is resolved on that front and we are now addressing the remaining slight inflammation in his system to completely resolve everything. I can't tell you how dramatic and incredible this is! The vet was thrilled and I am thrilled! I felt so lost and helpless to make a change for him until homeoanimal came into my life. I can't recommend your products and service enough! Thank you thank you!

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Wow Dana,
Thank you sooo much for sharing this with us! We are so thrilled with you and could not be happier that you see such great results with our products. We appreciate you so much.

Thumbnail of user anitav113
1 review
0 helpful votes
February 7th, 2022
Verified purchase
Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Thank you for your lovely comment! We love being part of your and Louie's life and path to natural health. Thank you for joining our Homeoanimal family and letting us be part of your journey.

Thumbnail of user jills732
2 reviews
0 helpful votes
June 5th, 2023
Verified purchase

My cat only has had two days of the meds, but he absolutely hates the alcohol taste of it! He is very upset with me for giving it to him and now he is afraid of me coming with it in my hand, the thing is, is it was given twice and neither day he threw up from a hairball in his throat,, I am trying to figure out a way to get the alcohol out of it, so he will take this because I do think it helped him,, he had had other sprays homeopathicly for different issues, which he doesn't seem to mind at all but they do not have the alcohol in them.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Jill, if you want to use the product without ANY alcohol, here is the method we suggest:
Spray the recommended dosage into 2 cups of purified water. Then give your pet a spoonful of this water. The dose will still be effective, and there will be no more alcohol left.

Thumbnail of user marilyseh1
1 review
0 helpful votes
August 5th, 2022
Verified purchase

I am really hopeful this works for my boy. He is such a sweetie and is such a rare find for his exotic coloring and pedigree. He is 6 months old and not showing any testes, just a little empty sack. When this works I am going to repost my results!

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Marilyse,
I hope things went well for your precious little boy. Please be sure to contact us if you need us along the treatment process.

Thumbnail of user dianes2415
1 review
0 helpful votes
December 30th, 2022
Verified purchase

I appreciate how quickly you turned the shipment around during the holidays. Great customer service and products. Thank you!

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Diane! You're very welcome. We are always here when you need us. Please dont hesitate to reach out!

Thumbnail of user stanettek
1 review
0 helpful votes
November 16th, 2022
Verified purchase

Happy to be able to purchase from HomeoAnimal. The products are perfect for my pet's needs.

Reason I chose this business:

It had the remedy I needed

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Stanette,
Thank you for sharing your feedback. We are so happy we had what your pet needed.

Thumbnail of user gregs1457
1 review
0 helpful votes
June 16th, 2023
Verified purchase

I have just started using several of your products to help mitigate some of the inevitable age related issues that many of us are faced with watching our beloved companion animals battle. Too soon to tell if your products are helping yet but I'm very impressed with your follow up and offers to help. Thank you very much!

Reason I chose this business:

Internet add

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We are very happy to hear this, Greg! We can't wait to hear great news from you and your pet!

Thumbnail of user colleenm681
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

Very excited to try your products. Love doing natural remedies, rather than using conventional drugs with lots of side effects.

Reason I chose this business:

Because your products sound so amazing.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

We can't wait to hear good news from you and your pets!

Thumbnail of user jodells1
2 reviews
0 helpful votes
March 27th, 2023
Verified purchase

As I did appreciate the willingness to answer questions, I believe I was misled because there was information left out before my purchase when inquiring about toxicity to cats. Cats do not possess SWEET Receptors and the products contained artificial sweeteners which are very toxic to cats, especially when given daily. Upon returning the products I was not given all the requested information for cats, but I had to pay to have them returned which seemed very unfair due to not being told about the toxic artificial sweeteners.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi JoDell, thank you! We are happy to take the time to listen and guide you because we understand how much your pets mean to you!

Thumbnail of user amyf1000
1 review
0 helpful votes
February 7th, 2022
Verified purchase

This company really surprised me with their level of care & service... so much that I opt for using them even over a local Vet. I simply trust their expertise based on the experIence I've had several times with them.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Hi Amy, thank you so much for your thoughts on our efforts. We do our very best to always offer the best possible care and service to all pet parents in need... it is so wonderful to hear that those efforts are so appreciated. We are so grateful to meet other loving pet parents such as yourself every day and be part of their pet's path to natural health. We love what we do! Thank you so much for your support!

Thumbnail of user jaimem287
2 reviews
0 helpful votes
April 28th, 2022
Verified purchase

My consultation on the phone was excellent and my order arrived fast, and perfectly wrapped. Instructions were easy to follow. Overall great service.

Reason I chose this business:

My cat has cancer and I want to try natural products to help her.

Thumbnail of user suzanneh238
Zumalka -. – Zumalka Rep

Dear Jaime,
Thank you for your feedback. We could not be happier that everything from the consultation to delivery went quickly and smoothly for you. For sure when dealing with a sick pet (especially cancer), it is stressful and we hope that with our services and excellent products we can help share this difficult time with you and that your cat will be as comfortable as possible.
Thank you for choosing us!

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Thumbnail of user suzanneh238
Zumalka -.
Typically responds within 4 days

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