Homes Alive Pet Centre

I decided to try a few new online pet food shops and this was by far my favourite of the 4 I tried. They subsidize the shipping cost which is a big deal when buying online in Canada. The packing was good, resulting in very few dented cans (there will always be some but these guys had the least except for Naturally Urban who pack WELL but can't compete for the selection Homes Alive offers). The other stand-out detail is that you can get most types of canned food ONE CAN AT A TIME. I tried something crazy like 10-20 new products, about half of which my cats enjoyed. I'm so glad I didn't have to invest in a case of each to try them because cats are so fussy. Now we've found a bunch of new options without any waste! What a great option. These guys also were the fastest by far, shipping 2d after I submitted my order. And they had everything I ordered, while other shops refunded or delayed for out of stock items. Fast, huge and reliable selection, great price on shipping, and single cans available... it's everything I want.

Thought I'd give these folks a try with the busy Christmas season but boy was that a mistake. The order got delayed due to the snow which I totally get. Fedex pushed the delivery three days because of it but when the weather got better Fedex kept issuing out for delivery notices but the package never arrived. They said it was due to weather but the days they tried were nice days. Clear, sunny, no snow, good road conditions so not sure why they lied about weather being the reason. I reached out to Home Alive Pets to see if they could help because I really needed some of the supplies in the order but they offered no support. I had to go out and purchase items to replace the ones in the order which I really couldn't afford and I let the company know and they offered no help. The options given were to refuse delivery (that never came and is still outstanding) so the package could be returned THEN they would issue a refund or wait for them to submit a lost package claim with Fedex and WAIT for the issue to be resolved. Why as the customer should I wait to get my money back?! The items have not reached me and if issues continue with Fedex why is my money being held captive when it's their issue to sort out with Fedex? I paid before getting the order so why won't the company refund me knowing they'll either get the items back or get compensation from Fedex? I ended up submitting a claim with Fedex in an attempt to get my money back because I can't afford to give Home Alive Pets my money then go out and buy the same items again but I have no faith that Fedex or Home Alive Pets will do the right thing. Fedex finally delivered the package but because of their inability to complete deliveries on three previous out for delivery notices they could not complete it cost me money I couldn't afford to spend. I had to go out and purchase a couple of the items again because they were needed. Learned my lesson though, I will not order through this company again and I will NEVER use or order from a company that uses Fedex.