Homeserve Furniture

Asked us to sign a blank screen with no explanation. Turned out it was us 'agreeing' that we had caused intentional damage. This is a crooked company who collude with suppliers to prevent refunds being given. They should be closed down. Avoid at all costs

Do not use this company. I am still waiting after nearly 6 months now for a repair on my sofa. 4 times they were supposed to have come out. First time was a no show, second was a breakdown excuse, third time couldn't fit us in as didn't have time and yet again Saturday another excuse and couldn't come. Really fed up now. Just want my sofa repaired

Bought two Buoyant Fairfield Sofas. Started pulling as soon as arrived. Sent out Homeserve who said it wasn't a manufacturing fault. It was sitting on the sofa that caused the issue. Yes thats true. I shouldn't be sitting on them. Clayton's Carpets now refuse to engage with me over this report which was about one line that he wanted me to sign. It's now five months on and I am getting an indepent report as these guys are useless. Yes don't buy a sofa to sit on. It causes bad pilling issues. My couch looks old and I wish I'd kept my old one which I could sit on and the one before that I sat upon etc. These guys are cowboys don't let them into your home. Zoom in and see what I'm having to watch growing all over day by day and because of Homeserve I can't get a conversation going with Clayton's

Had 2 visits from this company at the request of Oakfurnitureland after buying a leather 3 piece suite from them for £2500 which was faulty after 2 weeks with the leather on 1 of the chair arms becoming loose and saggy which was obviously caused by insufficient padding under the leather. On both occasions I was told that they didn't consider it to be a fault and that it was due to fair wear and tear and the complaint was invalid.(After two weeks what a joke!) and they refused to repair or replace it.
I then contacted a well known totally independent firm of furniture experts who immediately said that the chair was faulty and of poor quality. Homeserve furniture repairs obviously do not know what they are talking about or are just fobbing people off to protect the interests of Oakfurnitureland who pay their wages. When they submitted their final report they lied and said they had been at my house for 1 hour when in fact it was about 15 minutes and they said they had removed the excess leather by smoothing it with their hand which is a complete lie and the photos he took where in such a way that the arm in question was in the shade so that the ripples could not be seen. These people are a complete disgrace and should be avoided at all cost.

Homeserve have failed to show at appoiontments within the agreed times despite putting in writing when they would come
They could not be bothered to find aprking so just drove off leaving me high and dry
They have zero respect for their customers

When I called to ask about a mattress review, I clearly asked for details about what would happen during the review and what is being checked, so that my time and money aren't wasted. If I had been told that the mattress has a manufacturer tolerance of 2 to 4cm, I wouldn't have bothered to waste £60 as I can check that myself. Instead, the advisor implied that the inspector would check for a dip in the bed and would make a judgment. Also, the inspector said someone would call me because I am not happy with the outcome, and nobody called... I suspect he was just fobbing me off so he can leave. The report he wrote didn't have details of the dip in the mattress or the manufacturer's tolerance level.

WARNING: If you are looking for a company that takes pride in their products, will give impartial expert advice, good customer service and responsibility for what they sell, Furniture Village are not that company.

They employ incompetents like Homeserve Furniture Repairs, that are at best economical with the truth, not impartial and have problems with arithmetic.

I have to concur with the other negative reviews about Homeserve furniture repairs and only wish we had seen these negative reviews earlier.

We thought we were an isolated case, and typically British did not want to make a fuss.

We were led to believe by Furniture Village that Homeserve Furniture Repairs were impartial experts, and a bit like the Ombudsman. Nothing could be further from the truth and i now realise ours is not an isolated case.

It is quite unbelievable that they have got the contract servicing and repairing for so many companies, but if people carry on leaving these negative reviews, they won't have it for much longer.

We have found Homeserve furniture repairs and their engineer to be incompetent, their report misleading and at best, economical with the truth. Also have the photographs and reports to prove it.

Our report number is: *******

Please ask to see your report, we had not seen it during discussions with Luke the manger of Furniture Village Friern Barnet and Stevenage, The report was used as a verbal stick to beat us with.

We were a little bit intimidated at first but once we asked for a copy of the report (which is your right) we see how we were mislead and how inaccurate the report was, and have now taken the necessary steps with a reputable company to rectify this.

Really grateful to Sitejabber, Trustpilot and Google reviews and everyone that has taken the time and effort to write these reviews, warning others, regarding Homeserve furniture repairs so we can highlight these unethical practices, and hopefully put a stop to the misery caused by this type of scam.

REPLY TO HOMESERVE FURNITURE REPAIRS ON TRUSTPILOT REVIEW...

On Sitejabber reviews we can upload photographs and have uploaded the phots from Homeserve Furniture Repairs. The photos also show 14 slats missing from the pictures and 9cm gaps between not 7cm which is industry standards. Photographs do not lie, What do you say to that?

We are not alone, there are lots and lots of negative reviews about Homeserve Furniture Repairs, are we all wrong? The algorithms on your reviews show an abnormality, i would focus on that if i were you.

All reviewers need to do is Google the search term, Homeserve furniture repairs Scam, and they will find lots of reviews all outing you for being incompetent scoundrels. They can also Google the search term, Homeserve furniture repairs scam, money saving expert, for the truth about Homeserve Furniture Repairs.

The images show 13 slats on our bed base x 2, but 20 each side on the picture advertising our bed on the Furniture Village website. Thats a total of 14 slats missing and 9cm gaps not 7cm. The pictures also show this, so do your maths or ask someone that can.

We only want what we paid for, nothing more.

We willingly paid a premium when shopping at Furniture Village mistakenly thinking we would get sound impartial advice, access to quality products and peace of mind, should something go wrong.

Instead we got you?

Engineer came to repair/assess Riser Recliner chair. We were told he would come between 11.00am and 3.00pm. Called their office and was told engineer would call me to give update. He didn't and turned up at 2.35pm He was not able to identify the problem without my help. In fact If I wasn't their with my father in law he would not have been able to identify the problem. I had to help him turn the chair over. I had to supply him with a torch so he could see the workings underneath. His hands were shaking so he couldn't take photographs in focus. He asked me to help him! Problem was a faulty handset. Got a message from the office to supply and fit a handset £220.00 plus VAT and delivery can take several weeks. Outrageous quote. Not fit for purpose, avoid at all costs. Call out charge non-refundable. Called the office. Not interested in my complaint

We purchased new furniture earlier this year. However after only a few months the leather on one of the arms of the chair was losing colour.
We contacted the manufacturer and they arranged for Homeserve to repair the armchair.
Homeserve visited our home. Removed all the leather from the chair and reupholstered it leaving it as good as new. I was very impressed

The employee,Craig,kept us up to date from the night before as to when he would arrive,saving myself and my wife from being stuck in the house any longer than necessary.When he arrived he was very polite and carried out his task without fuss.