HomeStory

Signed agreement July 2016 to purchase knotty pine exterior French doors and paid 50% down payment. Months later doors arrived but doors had matching knots. Never told these were veneer and even if they were veneer, the knots should not have matched per Simpson's website images (knotty woods). They agreed to make new doors and assured me (in writing) the knots would not match, but they did on 2nd doors too. I requested a refund, but they refused. They admitted (also in writing) that the doors were odd but there was nothing they could do about it. They still have over $2k of my money and then sold the two door sets to other customers. This Seattle/Bellevue location should either give me my money back or make good on our signed agreement.