Homewarranty

"Fidelity National Home Warranty" is a home warranty service contract provider. The technician they sent to my home to work on my evaporative cooler identified the problem as a faulty thermostat. After several months the technician notified me he could not locate the part. Fidelity then tried to find another company to resolve the issue. After several calls they informed me that no one they contract with would work on my system. Odd, isn't HVAC work the majority of their business. Anyway they told me I would need to locate a company on my own. The company must be a legitimate business and the repair could not exceed $700. After my second call I found a HVAC company that came out ordered the thermostat and had it repaired in a week. I submitted the invoice totaling $360 with all the criteria requested. The next call I receive is telling me they will only reimburse $275 as this is the fair and reasonable rate to replace a thermostat. That funny, if they had no one that could perform the job, how can they tell me what is fair and reasonable. Save yourself lots of headaches, pass on this company. Update: After posting negative reviews I received a call advising me the full amount would be paid. I have increased my rating to 2 stars.