Hopper

Never again taking advice from a friend who recommended this darn awful bunny hopping bs! I had entered all my information, scheduled my flight, and hit enter. Seconds later, I was informed with an apology, "Sorry something went wrong, please try again" Which I did but the problem happened again. I checked with my bank, and found out I was charged. I tried to contact hopper's customer service but kept directing me to their website with a list of what answers to whatever questions or problems ones have.

Paid additional fees to select seats and all of my travelling party were separated into seperate unselected seats ( 3 were children under 12)
Sat on hold for over 2 hours on an international call to receive no reimbursement or refund.
Out of pocket hundreds of dollars. Do not use hopper booking platform.

Hopper is the best. Hopper CSR, Basil helped me to redeem my credit and book another flight that leaving in tomorrow morning. He stayed on the phone with me until I received my email confirmation for my new flight. He was patient and courteous.

So this app is pretty decent. The only thing is I wish that you had an option to call customer service. I tried rebooking but I never got responses back for any of the messages I sent. No one responded for several days on any of the messages. The app has major potential though. It works pretty good. Ill still use it. Just make sure it's the flight you want.

I'm trying to contact a hopper representative to request my refund for 5 days now and no answers. The flight company offered me the refund because the flight was cancelled but since i bought it from this $#*!ty app the money went to another bank account. So I definitely don't recommend the use of this app because if you have some problem you will probably be left without support.

Unbelievable... Hopper didn't get my special request right and because I called customer support they charged me a $11.85 VIP charge and a $6.48 hopper tip. Wanted two queen beds and also requested to change credit card info and was assured that it would be no problem and that I could take care of everything at check in.
This was not the case. Won't be using Hopper again!

The VIP support is probably not humans, just a robot that chats with you in circles. The conversation goes like this:
"Give me a moment to look at your reservation"
*10 mins later*
"I'm transferring you to some-important-sounding-department to further assist your needs"
Me: "no, please help me. I'm stranded!"
*cycle repeats*

I purchased VIP support and missed-connection guarantee and I've tried talking to them for a week to help when I had a close connection for a flight. They refused to help. I was left stranded at the airport overnight.

Use Hopper to see prices and schedules, but NEVER book with Hopper.

I did a price freeze on a airline ticket for 183. After purchase they changed the freez from 183 to 327. I called 4 times to get the issue resolved and they refused to hung up on me or told me it was not refundable. I had to call my credit card company and report fraid on hopper over $37. I hope it was worth losing a customer and getting a bad review hopper. I will use you service to watch for price drops, but will be booking through the airline or expedia because they give out the same price.

They track all the good deals, which is fantastic, but I'm so disappointed with the customer service and the way they handle things. You only get an email with a mild description of the booking. If you need additional information, you have to look it up with the airline since Hopper doesn't provide it to you. Impossible to contact them if you ever have a problem, and if you do, they are vague and insist on filling a form. I prefer to track the prices here and book directly from the airline's.

I give them 0 stars, So I paid 2169$ for a flight and got nothing out of it that included trip insurance for 161.77$ missed connection guarantee (whatever this means) for 163$, VIP support for 42$ and a tip for 5$ so why did it happen to me i don't know had to reschedule my flight and they told me to pay the fare difference per the airline policy and they was asking near 800$ and I'm writing this as calm as a person can be because it's not my first time being scammed. So folks should u decide to go with this website because it's cheap I'll leave that up to you, have a good evening.

I booked a flight from New Orleans to Hartford July 7th after I booked the flight I had a total of 7 hrs of lay over in Florida, you don't see your itinerary until after you've booked it, I paid 65 twice for price freeze. All this within 20 minutes, $65 x2 + 257 for flight and I canceled and booked directly with airlines. July 7th and never received my refund yet, their answer is we will get back in 24 hrs. Hopper is a scam!

Pictures of hotel looked decent, pull up to the hotel and rooms had doors and windows boarded up. No management on property or to even check me in. Called no answer knocked no answer called the customer service at Hopper and they basically said I was on my own cause I didn't pay for the cancellation option.
I'm out $108.00 and then had to go find another place to stay and that was another $100.001st time ever getting CATFISHED on a hotel room by a $#*!in app! Never again HOPPER - I do not recommend -O stars

I have nothing but frustration and disgust with this app. It has mistakenly used the wrong phone and email. I had a nice person on the other end of the wrong number and he and I solved our problem. Customer service is unreachable. I have made several email and app conversations with very little resolved. I totally find this whole app useless and as soon as my trips are over, I can't wait to delete it.

A coworker told me about Hopper. So glad he did. I checked out the prices on other travel sites and was pleased to see we saved over $100 on each ticket.

Cool tips and I used the "price freeze". I dig Hopper and have no problem leaving that little bunny a tip for all his hopping around getting me the best prices.

Very risky to buy flights from this company. I tried tirelessly to get refund from a cancelled flight but they decided to only give half my money back instead. I'm not sure how they decide how much to give back since they only list one total for the inbound and outbound flights. All they do is apologize for their terrible service but will still rip you off in the meantime.

After I timely cancelled a reservation the system re-entered the same flight data and charged my credit card without authorization. There is no way to actually reach them to resolve problems. All of the phone numbers and addresses posted on their site lead to a dead end from which they never respond.

Booked@ Travelodge 3/17. They couldn't find booking, took forever to find a room. Found one, get to the room, TV doesn't work, called, couldn't move to another room, couldn't fix it, the shower was nasty, long black hairs all over. Next morning the toilet stop working, nothing could be done about that either. Tried to get my money back to go somewhere else, I have to go through the party, still thing to get in touch with support till this day. My booking inset showing in my app at all.

They try their best to advertise this "trip insurance" but trust me it won't cover you one bit. It's all false! Once you book a hotel with hopper whether you have insurance or not your money is gone.

Airline changed my flight I called them within an hour of it being changed to try and change my flight to something else but they said they couldn't do anything right then and to call back I called five more times within 24 hours then they said I can't change my flight because it has been over 24 hours. The only reason I don't have a new flight is because I trusted Hopper

The loss of a love one is always challenging, so when you make traveling arrangements, HOPPER has in the last 3 years come through for my family & I travels. ABSOLUTELY RECOMMEND!
Adaline

I paid extra for VIP service, and got no assistance. I waited for over an hour, for an answer, and they did not answer. I am working on getting a refund on the "vip support", since it was worthless. Very frustrating. Ruined my entire trip because I was basically stuck at my hotel. The uber was way to expensive to go anywhere. I will not use this app any more. They left a horrible taste

They must be kidding. The default box at the end of the purchase form includes a tip. Really when was the last time you tipped a computer for selling you something. Yet Hopper gets away with it because they raised $600 million from Capital One.

I booked a hotel room for my birthday and when I got there, they would not let me check in so I called hopper for a refund which they approved the next day (08/12/2023) and I am still waiting (08/26/2023). I have called hopper several times and each time they told me that they have processed it but I still don't have it. Today I called and they asked for my bank statements! NEVER BOOK A HOTEL WITH THEM.