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Horrormerch has a rating of 2.56 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Horrormerch most frequently mention customer service, pre order, and gift card problems. Horrormerch ranks 18th among Action Figures sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 hours
1,203 reviews
No positive highlights yet
Everything was amazing and well made. Loved the designs. Was super fast shipping. Will order from again.
I only received 2 of the 3 shirts I ordered for my daughter for Christmas. Order was placed in November. It's now nearing the end of January. It's been "pending to ship" for two months. I can only get automated responses that tell me nothing. All other items I ordered arrived just fine, but this really sours the whole experience. If it can happen once, who's to say it won't happen again with an even more expensive item. Disappointed.
Placed an order for three items last july. Customer service is abysmal with no way to contact directly. Refund promised mid december on one of the items though they wouldn't say which one… still not received. Looking at order staus online it shows all three items fulfilled. This has got to be a scam!
Products used:
None as nothing has been delivered
Everything was amazing and well made. Loved the designs. Was super fast shipping. Will order from again.
First time ordering from Horrormerch.com! I got the "They Live" Toony terrors figure. It arrived quickly and undamaged. Cool little figure for an often overlooked movie.
You send me an email and ask me for a review on items that shipped.
Only problem is, the items haven't shipped.
They have already shipped with tracking link
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9434611206219845590089
Thank you again for the quick ship!
Will definitely be back to fill some holes in my collection
Definitely need to pick up that terrified when it is restocked!
Ordered sixty dollars worth of stuff TWO YEARS AGO. STILL waiting for a refund. Now they have "decided not to work with the BBB because of 'privacy concerns'?!?
Reddit is FULL of tales of Horrormerch/Shadow Graphics ripping people off. Do your research, folks!
IF YOU STOP SCAMMING PEOPLE, YOU WONT GET INUNDATED WITH BBB COMPLAINTS. Nice move having a PO BOX so people can't show up and get refunds in person. You guys suck.
Your order was delivered
USPS
9400111206218572739042
Delivered on
Friday, October 13,2023
If you did not receive it, please contact the usps for further information
Per your previous order, we emailed you again today, along with the updates on Apr 04,2023.
Also yes, as the BBB has posted direct customer information (phone/address etc) publicly, we no longer respond via the BBB
We have also had the same Post Office Box since 2015
Please revisit your previous email, along with your spam/filtered emails for further updates, and the terms of service you agreed to at the time of purchase for further information
Like so many others on here, I purchased three items; two of them were pre-orders that they said would be ready in October 2023. October came and went and the pre-ordered items never arrived. I eventually received one of the three items, but the other two haven't shipped. I'm out $50, and it's been eight months. There's no real contact information on their website, and if you fill out the contact form, you get an automatic reply telling you to go to the product page for information. There is no way to check your order status and no way to get help. There's no Facebook account, and comments have been turned off on their Instagram account. Likely from so many people complaining about how bad they are. There's no way to warn people about this company. Now they're saying they can't reply to customers on here because of "customer privacy."
I will take every opportunity to spread the word about how this company will rip you off.
As we have sent in multiple emails, and all of your other reviews, and previous promotional emails... these items have just been restocked and are shipping in the order they were received.
Posting on multiple forums will not speed up your ship times as they are already in progress.
Have ordered before but had also heard they were having some shipping issues.
Everything arrived fast and safe and will definitely be back. Thank you again
I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere.
As we previously stated that you would be refunded - filing a chargeback overrides the refund as you have already been refunded.
Posting other complaints etc, will not reverse this as you have already been refunded via your chargeback and you can not be refunded twice.
Too many to choose from but everything fit well and good quality. Will definitely be back for more
I ordered over $250 worth of sweaters and shirts for my kids and only received 2 shirts and was marked as delivered I don't know what's going on with this company but I just want my money back if they're not good on rendering services.
As all items are Made To Order (as listed prior to purchase, in the terms and conditions you agreed to prior to purchase, within your cart and within your purchase receipt) any remaining items will ship once they are printed at the various print shops across the US
If you did not receive part of your purchase that was already delivered
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206219883516582
Your item was delivered in or at the mailbox at 5:25 pm on February 10,2024 in WHITTIER, CA 90606.
Please contact your local post office for further information
Everything arrived in perfect condition! Great selection and thank you again!
I wish I could leave zero stars. My mom ordered a shirt from this site on December 13th so it's been over two months at this point and she has received nothing. No shipping info, no item, nothing. And the "customer service" is garbage. You can't actually email or reach out to anyone. It has you put in your email and order number and then sends you automated garbage basically saying "it's coming I guess I don't really know". It's insanely unhelpful and frustrating. Did some digging and found out they have comments and messages turned off on Facebook and Instagram because they're scamming so many people they were getting messages they didn't want to deal with. Save your money and shop at terror threads or cavity colors. If my mom never receives this package I will be beyond mad.
Products used:
None yet I haven’t received them
Please revisit the previous email for further information. Due to your aggressive and vulgar email content we had received, we will not have any further updates until your item is printed and shipped for your purchase.
All Clothing Items And Drinkware items are Made To Order and directly made for your purchase. As these items are printed at different times, origin print shops and have different license requirements, direct shirt brands will vary. Please visit the size charts listed per shirt for further information.
As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design.
I pre ordered three figures from them, so I knew it would be a long wait, however I have had a shipping notice (without a tracking number) for over two months with nothing arriving. I have tried to reach out to them & the single non-automated response I received was rather rude. I am really disappointed with this company.
Products used:
None, they still have not arrived
Please check your spam/filtered emails for further updates as all previous pre-orders prior to Oct 1 have been sent updates for further information.
Site is a joke. I made the giant mistake of ordering the mega box last year and it looked likestuff they got off the clearance rack at spirit Halloween. Some face paint, a banner, a shirt, some smalls I don't even remember cause I gave to my friends kids. The thing that really pisses me off was the mask. They sent me trash from "return of the living dead" first off it looks literally nothing like her also no one besides fans of the movie wouldnt even recognize. I'm a fan of the movie, this guy right here, and I didn't even know who I was looking at. I ended up taking everything besides the shirt to a local collectable toy store and ended up walking out with 20$ 🤣. He didn't even want half of what I was trying to sell him I just told
Him to keep it. So why am I just not writing about this and why am I not messaging website itself because I read reviews and their customer service is awful what's the point of even trying to fight with them for a refund they got their money they're done with me I just know to never order from them again. There are smaller companies out there that actually are horror fans that put time into what they put out.
Tip for consumers:
I get it's a mystery box and your not supposed to know what your getting that's the fun but it was like getting socks for Christmas.
Products used:
Shirt
Commenting 8 months later on a Return of the Dead themed (and officially licensed) mystery box - which is a mystery box, so what inside is an actual mystery and a roll of the dice that you might like or not - doesn't really count as a review more than a personal preference... if you don't want to take the chance on a mystery box, we recommend purchasing more of what you would directly like instead to not be disappointed.
Also if you received an incorrect size shirt (as you ordered a medium) also waiting 8 months to tell us it was incorrectly sent, more so posting here, will not give us a chance to correct it for you
Ordered a figure from them in March this year, and after numerous delays regarding the figures were in production, was informed weeks ago they were available and shipping. Still waiting, and a check today shows them being out of stock and unavailable. The customer service is via auto reply and totally worthless, with no interaction on their part. So, I'm out the product, out my money and all I hear are crickets. Guess I'll contact my bank to initiate a claim.
DO NOT ORDER from them.
We had emailed you updates on Sept 21. Be sure to check your spam filtered emails for further information.
Also as you had just directly emailed us less than 10 minutes from posting this review, we have not had time - within those 10 minutes - to respond.
Due to your dispute note, we have cancelled your merch voucher and will not have any further updates or support available for your purchase.
They're a terrible company still doing shady business with ridiculous policies and NO customer service. File complaints and leave reviews. Out over $100 for "email disruption" for asking where my stuff was. They send automated emails telling you to look at the product page for updates, yet they removed the product I ordered and refused to answer how to get information. They will take all or part of your money with no hesitation. Companies should not be allowed to create the types of policies that they have.A human responded to me when I acted as a "new customer" to get information but as soon as they realized I was trying to find out how to review a product page that no longer existed they cancelled the order and took over $40 they claim as a preorder deposit when really it's a disruption fee that allows them to keep part of your money and never be out anything on there end.
Tip for consumers:
There’s no contact number and no support.
Products used:
They never arrived
As listed within your terms and conditions at the time of purchase - creating disruptions within our email (emailing via multiple accounts and also contacting anonymously to attempt and receive "different" information) may cause your purchase to be cancelled minus the non-refundable deposit as listed within the product description prior to purchase, terms of service prior to purchase and within your purchase receipt.
Just got my shirts in an had too much trouble
E figuring out what to get. Good problem to have as ill be back!
I ordered a shirt 1/24/24, it is now 3/3/24 and I have not received any update or status on my order. I tried to contact help desk via email but I just get a general automated email how the orders work. No specific details to my order. There is no phone number to call.
Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information as your Made To Order and Items Arriving Soon will have further updates as they are available.
Picked up some Halloween shirts and the quality is perfect! Great selection and will be getting more soon
Tip for consumers:
Quick ship and good quality
Products used:
Halloween shirts looking at more Saw and Scream shirts too
Thank you for the kind words - glad you like the shirts and thanks again for the purchase!
They allowed for pre-orders and kept the half the money for undelivered work that they were sold out or not available months after pre-order. Told them I would cause issue if they gave me a voucher or gift card. I paid with cash, not a gift card or voucher. Now I cause an issue over a partial refund. There was no "deposit" made for items understood to be paid in full. That was hidden in Terms of Service.
Tip for consumers:
Don't but from here, it's a Racketeering Project.
As per your email response that contains "...I will cause an issue. Thanks!"
Please visit your spam/filtered email as we offered you a full refund within the email you directly replied to.
Due to your review disruption, We have cancelled and refunded your purchase minus the non-refundable deposit as listed within the product description and terms and conditions prior to purchase.
Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information.
I ordered an item almost a year ago and still have received nothing. I get an email that tells me the product still isn't in stock. I spent 72.49 dollars and asked them for a refund. The response I get is they will refund me in the order my order was received. What the hell does that even mean. Still waiting for my refund and feel like I've been scammed. Stay away from this site unless you want to be scammed too.
Tip for consumers:
Just that I want a refund
Products used:
None
As we have responded to your multiple emails - this item is arriving soon and will be shipping as soon as it arrives. Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information.
I ordered over a month ago and had not received any follow up emails regarding my order. I asked ONCE on fb about my order and they are now lying saying I flooded them on social media. The site is kind of horrible and I didn't realize that my email had gone through more than once. What do they do? They cancel my order. They can't take criticism or questions when you ask about your order. This is the worst company I have ever dealt with. Do yourself a favor, look elsewhere.
Due to your continual email, reviews (on multiple sites) and social media floods trying (that were not "simply asking") to get our attention for your item that was listed prior to purchase as ARRIVING SOON
House Of 1000 Corpses - Build-A-Tiny Figures [Figure]
Tiny Set (Otis/Baby/Dr Satan/Professor/Collector Case) - Arriving Soon
Your purchase has been refunded minus the Non-Refundable Deposit as listed prior to purchase.
Please revisit all of the emails (including the automated ones that were sent prior), your purchase receipt and product description for further information as we do not take kindly to continual customer disruptions
Placed order on 8/19. Received 4 of the items. The 5 items that were pre-order were supposedly "fulfilled" on 12/12 yet I never received them. Glancing their FAQ, I'm told to take it up with the USPS who of course didn't know what happened to my package. I'm almost definitely never getting those items. So, I got half of a $240 order...4 months ago. USPS and horrormerch are apparently off the hook for the remaining items and my money.
Not a bloody chance I'll ever order anything from them again.
Please visit your email updates that we had sent in Nov for further information regarding your remaining preorder items
No customer service at all tell me they sent email when they didn't then told me the items I wanted they couldn't get but can't give me my money back do not buy anything they will take your money and leave you dry sent a tracking number that says delivered with only one thing out of 5 that they say was sent and all they want to do is a gift card now won't respond back so out money and items missing IT,JAWS,and both CROW figures told me they can't get them no response at all DO NOT BUY
Absolutely nothing
The majority of your purchase was delivered with tracking links
USPS
9434611206216901326828
Your item was delivered at the front door or porch at 5:18 pm on November 25,2023 in MADISON, IN 47250.
USPS
9400111206217589158600
Your item was delivered at the front door or porch at 4:49 pm on December 20,2023 in MADISON, IN 47250.
If you did not receive them, please contact your local post office for further information
Please also revisit the updates previously sent on Dec 14 for further information.
Gain trust and grow your business with customer reviews.
Officially Licensed Horror Movie Clothing Items And Collectibles. For Horror Fans, By Horror Fans - Since 2005
Starting out in 2005, Horrormerch hit the road in vending over 200 Horror and Comic conventions from 2005-2020.
With multiple shipping and print shop locations across the US - Horrormerch has grown to be the largest, Only Horror, Clothing And Collectibles website within the US!
Threatening us in email, and posting reviews on third party sites will not speed up this process.
As we previously emailed - as the Thing is on the way to arrive this/next week it will be fulfilled and any remainder will be refunded.
All refunds are processed in the order they were purchased, as we have other refunds ahead of you, they will be refunded once the remainder is sorted and in the order it was purchased.