Hospitalgiftshop

Said they delivered to the hospital on base. I ordered a new baby arrangement with fruit. First they sent me an AI text asking if they could substitute but didn't say what. I had to contact the seller. They also said they didn't deliver to the address provided - even though their website said they did deliver to the hospital base. They wanted to substitute the edible arrangement for flowers. If I wanted flowers, I would have ordered flowers. Now it's too late for me to order anything to be sent to the hospital. Not happy!

They use bait & switch tactics to sell you gifts that are not even available then try charging you a fee to cancel the order! Disgusting, unethical company. Use another service, do NOT use this one.

THERE IS NO SUCH THING AS SAME DAY OR NEXT DAY WITH THIS SITE! VERY UNORGANIZED AND THE GLOWERS I PURCHASED WERW NIT ACCEPTABLE FOR ALMOST $100.00 for them not to even get them till 2 days after i ordered Then it's back and forth emails NO ONE REACHES OUT THEY DO NOT COMPENSATE YOU GOR HORRIBLE EORK SAD I WILL NEVER USE THEM AGAIN THEY DONT DESERVE EVEN ONE STAR THEY GET ZERO STARS

My sister in law was at Duke for days all alone, we wanted to send her a lovely bouquet and some chocolates. Picture of chocolates was a great variety many chocolates. When you order flowers you expect one from a florist not flowers from the grocery store jammed into a vase. Plus they were two days late in delivery. Photos are of what we expected, but what was received for $101

Awful company with awful service. I ordered a basket for a friend in the hospital that was supposed to be same-day or next day. I ordered it on 15-MAY and by the 17-MAY when I hadn't heard anything from them, they generated a USPS shipment order, but that sat in the status "USPS awaiting item" through the 23-MAY, when I finally cancelled. There was no communication as to why the order wasn't being fulfilled and no apology or sign of shame that the basket wasn't being delivered to my friend in the hospital.

There is no one to answer calls or a port to track and order. When they supposedly went to deliver, they claime the hospital didn't allow deliveries. They never even told me this until i sent a message because my friend never received anything. I called the hospital and was told they had to go to a different entrance and give to security. They still never delivered anything and as of 54 hours later not delivered and now friend was released and home.

I purchased flowers via Paypal. The charge went to paypal, but I never received an order number. After contacting customer support online and via email over 6 times, I never received a resolution. Each time they said they'd submit it for review even though they acknowledged the error. Terrible customer service. I finally submitted a complaint through Paypal to get me refund.

I was a bit worried after reading so many negative reviews but decided to give it a try anyway since we live about 4 hours away from our 4 year old nephew and really wanted to make him feel better. I ordered a stuffed animal and rainbow balloon bouquet at about 7pm. The stuffed animal got there the following morning and the balloons arrived at about 5 pm. They were from two different vendors apparently. Anyhow it was nice that they were able to be delivered to his room. I'm very happy with the service.

I ordered $95 dollars worth of flowers and a teddy bear for my best friend who is currently hospitalized. I submitted my order on Monday at 2pm so didn't expect for them to be delivered until today. However, today came & went and she never received her delivery. If the delivery was just late, I would not have minded. Instead I spent today calling the company 5 separate times- each time I get an automated response stating "we are busy helping other customers, please leave your name, phone number, and invoice number." I have done so all 5 times and never received a call back. I also never received a confirmation email as stated on their website. BUT, the company was sure to take out the $95 from my bank account today.no surprise there I will never use this company or recommend them again.

I was nervous after seeing reviews. But I received all my order, delivery emails in a timely manner. And they said delivery time and my husband received them to his room at exactly time said. This was to a Boston hospital

The name is deceiving -- on purpose. You're NOT dealing with a hospital gift shop. Ordered flowers for my daughter. Promised to deliver today. My daughter said they were in the lobby but wouldn't bring them up, asking if they could deliver them to her home four days later. That was acceptable to her, but not to me. I canceled the order and asked for a refund. Scam!

I ordered balloons for my daughter in law's first baby delivery. Placed the order lat Friday evening for Saturday delivery. Today is Monday and still no delivery. My Son, daughter in law and grandbaby went home without the balloons and message. The site never contacted me to let me know they were unable to fulfill the order. I called them twice, no one answers, left messages. Horrible experience!

Despicable and deceitful company! Paid almost $100 for flowers to be sent to a Boston hospital and received an email stating they could not be delivered. Bothe family and hospital said there were NO restrictions on deliveries. No answer on phone or response to email. Reviews on other sites all 1 star and I would give ZERO if that was an option. Have to dispute this charge and cancel my debit. Ridiculous!

I ordered flowers for my sister down in TX and paid nearly $100 to delivered the next day as I ordered them the night before. I called once and they told me the flowers were sent 20 minutes ago, and I should get an email and/or text they were delivered. Four hours later, I haven't received anything and called twice to get another update. No one is answering. It is a good thing I used Paypal and divided up the payment so I could dispute the transaction. I will get my money back. Y'all, this is a highly designed scam to make money off of our sympathy and worry towards loved ones. Do not fall for it. Just call a local florist instead.

So, we got there and I expected that the service to be slightly better. However I was in no rush to be served and happily waited for 4 HOURS! I finally saw a nurse who asked me 'Now, what's wrong with you boy?' I said: 'Nothing really maddam, I came because I was quite hungry. Could you bring me some Menus please?'

She looked at me slightly confused and asked me 'are you sure you're at the right place?' I said: 'this is Cafe Rouge isn't it?'
She replied: 'Sorry boy, this is the hospital' 'however I think you came to the right place because we've had several cases who went to Cafe Rouge, got food poisoning and then came here'

We had a good laugh and then she kicked me out. Only bad thing was the waiting time...

Well after talking with hospital gifts they said my gift would be delivered by 12 noon it didn't arrive until 2:30 pm second they forgot the balloon and the teddy bear that says welcome baby boy the only thing my neice got was the edible arrangements we payed for a package of edibles.teddy bear and balloons they told me take a picture log on customer service portal and submit it for my refund of teddy bear and balloon I told the lady do you know my niece is in the hospital because she gave birth it looks like I just sent her fruit they told me we can still send them too her house I was like you don't get the point so you I'm calling my bank for a full refund
Don't I repeat don't buy from them besides not getting my items yull have to deal with idiots
Who work there no sympathy for anything

- I was initially contacted because my order had been overlooked and not delivered on the day requested. That was actually fine with me; my friend will be in the hospital for three weeks. I told an 'upgraded' arrangement would be delivered the next day.

- An arrangement was delivered the next day, but I would hardly consider it an upgrade -- MUCH cheaper flowers were used than shown on the website, and the arrangement didn't even look very professional. I was very disappointed.

They pose as being an efficient way to send flowers to your loved one in the hospital. They are a scam. Ordered for delivery at 7am and it is 5 pm. No confirmation that the flowers were delivered. No idea what the actual flowers look like. You will experience very long wait time holding for their customer service representative. Save yourself the trouble and just order directly from a local florist or the actual hospital gift shop. This company should not exist because they cause more harm than good.

I ordered balloons for same day delivery BEFORE the cut off. That same day 7pm I get a text saying the order couldn't be delivered it was delayed it will come the next day I was like ok fine whatever. Next day comes and the delivery still hadn't arrived by 3pm and the recipient texted me saying they were getting discharged earlier than expected, which was good news for them but I was also irritated that the order wasn't there yet. I had asked the company for an ETA on delivery around 11am that day and they said delivery window was 3-4pm. At 4:20pm I messaged this company and asked them to cancel and refund me because the patient was getting discharged as I sent the message and it's past the delivery window I was given A DAY AFTER it was supposed to arrive. Funnily enough after I sent that message I get an email saying my order was delivered and I was like hmmm that's odd. At that point they claimed they couldn't forward to the patients house because delivery was completed. I didn't even want them going to patients house because the whole point was for them to be there in the hospital. I now apparently have to wait until Monday for a manager to approve my refund which is absolute insanity. I'm disputing the charge and telling everyone never to use this website. Customer service is terrible, typos and grammatical errors galore. Website looks like its from 2005 just all around a scam and i should have known better. Save your money contact a local florist near the hospital who will actually fulfill your order with grace and pride.

I live in TX and my aunt in WV was having surgery. I ordered an expensive bouquet they advertised, it cost $139 by the the time it was supposed to be delivered to the hospital. I was contacted that a couple major flowers it this specialty arrangement were unavailable, so I said they could tint the hydrangeas and sub roses for the freesia. What they sent had NO roses at all! When I called and wanted a partial refund, they refunded me $10. What a rip off this company is!

This company is a SHAM! Please do not use them. I ordered flowers for my uncle on Friday 9/24 for same day delivery (had my order in by 11:39am). It is now TUESDAY, and my uncle has yet to receive the flowers. I have gotten excuse after excuse on why they have not been delivered. Please save yourself the trouble and find another flower vendor. I will be disputing this charge on my CC - what a mess! So nice to deal with this while worried about a loved one in the hospital.

I live overseas and my best friend ended up in the hospital. I was able to order in my time zone and have the delivery completed in less than 12 hours. Thank you!

1) Order placed. 2) $77.09 was deducted from my bank account. 3) Email received from the company: No Florist Available in Area along with the statement No additional charge for delivery (that you already paid for) to go to an address (you didn't request). Really? 4) I left a message on their customer service voicemail (no return call received). 5) I submitted an online refund request (no response). 6) Next day, I requested Pay Pal intervention. At this time, I could have driven to Sam's Club spending $17.99 on a similar arrangement, get-well balloons, and candy for the hospital staff, all for half of what I paid for the lesson I learned. My $77.09 was refunded after the patient left the hospital.