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HostGator has a consumer rating of 4.01 stars from 84 reviews indicating that most consumers are generally satisfied with their purchases. HostGator also ranks 27th among Web Hosting sites. The most common issues with HostGator are around customer service, which is not as good as expected by some customers.
This has become a very useful resource. The support staff are very friendly, timely and helpful. I would certainly recommend it to others.
See positive reviewsThe hosting and web building service is adequate, nothing more. Basic package is bare minimum. Everything costs extra. I experienced numerous error messages during the development of my site, and my site was not live for several days, unbeknownst to me (HostGator did not notify me of this). Customer service is awful: outsourced people who are difficult to understand and lacking in necessary knowledge. Supervisors aren't much better. It's a company that maximizes its profits by cutting every possible corner.
See critical reviews
Tip for consumers: This is a robust package, which is very easy to use. Customer Service is responsive and knowledgeable. I recommend it highly.
Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
I wouldn't trust a company that was much cheaper - as far as I can remember I'm paying less than $5 per year, and I have several websites included in that deal. It used to be that you couldn't use a credit card for less than $5, so it would be ridiculous to spend hours looking for someone who charged $2.50
If you go straight to smartchat, it is very easy - you only need to find the smartchat button. I have worked with the Internet since web browsers were invented, so I know most of the answers already. That means that when I have a problem that I can't solve, it is going to be a real stinker for HostGator support to solve - I only bring them the difficult ones. Recently, I had an ISP who gave me terrible service, and the internet kept dropping out every few minutes. The Hostgator smartchat expert kept contact with me on and of for about an hour and three quarters until he had worked out the answer for me. That is what I call RELIABLE service.
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator was founded in October 2002 by Brent Oxley, who was then a student at Florida Atlantic University. By 2006, HostGator had passed the 200,000 mark in registered domains.
In 2006, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas. In June 2006, the company opened its first international office in Canada.
In 2008, Inc. Magazine ranked HostGator in its list of fastest growing companies at 21 in the United States and 1 in the Houston-Sugar Land-Baytown, Texas area[8] The same year, HostGator decided to make their hosting service green hosting by working with Integrated Ecosystem Market Services.
Also, in 2008, HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
In 2010, an office was added in Austin, Texas.
In May 2011, HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
On July 13, 2012, HostGator was sold to Endurance International Group (EIG).
Woohoo! We're so happy that you're happy. It means the world to us that we get to be a small part of your success. Thank you so much.
Erinn
Customer Advocate at HostGator