• Hostinger

Hostinger

Overview

Hostinger has a rating of 2.75 stars from 726 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 28th among Web Hosting sites.

  • Service
    16
  • Value
    14
  • Shipping
    6
  • Returns
    10
  • Quality
    15

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
See all photos

What reviewers want you to know

Positive highlights

  • I've been using hostinger for a few years now and their customer services is top notch.
  • Good experience good hosting service great customer support keep it up

Critical highlights

No critical highlights yet

How would you rate Hostinger?
Top Positive Review

“Very easy to set up and easy to upgrade hosting plan”

Adly A.
7/4/22

Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me. The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021. 10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard 9/10 - Uptime

Top Critical Review

“Tried, cancelled no refund confirmation so far”

Daniel F.
11/11/22

Cancelled service in three days after setting it up. Trial is backed by 30 days return policy. Upon request by the hosting Co I sent required payment information (they cannot located it). Eventually Company found that I paid but apologizing once more and asking me to continue sending proofs but now to another email. Though cancellation email clearly advised what email to use for cancellation. What a mess!

Reviews (726)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21) customer support (23)
Thumbnail of user appm2
1 review
0 helpful votes
June 29th, 2022
Verified purchase

I Love Hostinger All hosting compny are worst except my hostinger

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hi there,

It is great to hear that you are satisfied with our services! Our team thanks you for the review and assures you that the level of quality you expect from us will always be kept and even surpassed.

Let's stay in touch!

All the best,
Team Hostinger

Thumbnail of user scottd1432
1 review
0 helpful votes
July 1st, 2022
Verified purchase
Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hello,

Thanks for sharing your feedback! We are pleased to provide hosting services for you.

All the best,
Team Hostinger

Thumbnail of user adlya3
1 review
1 helpful vote
July 4th, 2022
Verified purchase

Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me.

The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021.

10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard
9/10 - Uptime

Thumbnail of user aaronb925
1 review
0 helpful votes
September 4th, 2022
Verified purchase
Thumbnail of user moonlights
1 review
0 helpful votes
June 28th, 2022
Verified purchase

Hostinger is a user-friendly, competitive service that provides exactly what it says. The website is easy to navigate, with many helpful prompts. All services are accessible for every one, no matter their level of experience. It's incredibly easy to set up a website, with all you need in one place. There are some features I would have liked, which are missing such as being able to create a wildcard (*) subdomain, but this isn't a dealbreaker. I would recommend Hostinger every time.

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hey there,

We are incredibly thrilled about your thoughts on our service. Thank you kindly for sharing them with us!

Our team is committed to working hard so that we can ensure that your satisfaction is long-lasting. We are always working on improving ourselves, so your suggestions are always appreciated and precious to us.

There is nothing more satisfying than knowing that we are powering an amazing project, and we wish you a lot of success with Hostinger.

Cheers,
Team Hostinger

Thumbnail of user ameleworko
1 review
0 helpful votes
September 4th, 2022
Verified purchase
Thumbnail of user petl2
1 review
0 helpful votes
September 7th, 2022
Verified purchase

I have been using Hostinger for three years. Everything runs smooth but what makes the difference is the live chat and support for any issue you may have. Every problem I had, had been solved immediately and you always feel you can contact a real person 24/7 that will actually help you. Totally recommend it for individuals and developers. The most reliable hosting company I have experienced as a web developer. Your live chat is the best

Thumbnail of user muhammadazeemb
Muhammad Azeem B.
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

Iam satisfied with the performance & i'll definitely recommend hostinger to everyone for its robust services.

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Dear Muhammad,

Thank you very much! Perfection is hard to achieve, yet we do our best to be as close to it as it is possible.

Be assured that we will further continue our efforts in making Hostinger the very best place for your online projects. Our specialists will also do their utmost to ensure that the performance of your hosting is top-notch.

Cheers,
Team Hostinger

Thumbnail of user racho84
1 review
0 helpful votes
September 4th, 2022
Verified purchase
Thumbnail of user farazq1
1 review
0 helpful votes
September 8th, 2022
Verified purchase

Farazify - Hostinger is the best service provider in the whole World!

Thumbnail of user muzamilq
1 review
0 helpful votes
July 3rd, 2022
Verified purchase

Hostinger is the best hosting and also very affordable as compared to other hostings

Reason I chose this product:

Affordability

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hey Muzamil,

You cannot imagine how essential your satisfaction is to us. Knowing that we are doing a good job is priceless.

We assure you that we will keep working hard to give you the best cost-benefit every day, no effort will be too much for us!

Best wishes,
Team Hostinger

Thumbnail of user anshu.telgoteg
1 review
0 helpful votes
September 20th, 2022
Verified purchase

What is The most trustable affordable Hosting...? That is Only Hostinger

Thumbnail of user beardiet
1 review
0 helpful votes
June 7th, 2022
Verified purchase

Hostinger has really affordable prices and is a great place to host a custom site. I previously had a Virtual Private Server with another company, which due to the moving of some projects, became overkill for the Drupal website I had. I found Hostinger and it worked perfectly! I was able to easily copy over my database and website files, getting my site moved over and running within a day. I would definitely recommend it to anyone who needs a place to host a custom built website.

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Dear Beardie,

We appreciate your recommendation! Our team is doing and will continue doing our best to impress you! Our Customer Success Team is ready to assist you whenever you need us.

Best regards,
Team Hostinger

Thumbnail of user futuret7
1 review
0 helpful votes
July 2nd, 2022
Verified purchase
Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hello,

Thank you for your kind words, they are remarkable. You and your online projects will always be our focus!

Do count on us,
Team Hostinger

Thumbnail of user waqasy
1 review
0 helpful votes
September 5th, 2022
Verified purchase
Thumbnail of user joshc447
1 review
0 helpful votes
June 11th, 2022
Verified purchase

I'm really happy with your service and my day job is to manage a large cloud MSP in NYC for multiple financial clients. This is all I do for a living but unfortunately they don't give us free services. Not only does it just work, but it's an easy GUI to manage website, code, DNS, public everything so it's a one stop shop and it's extremely affordable! I am happy with their service so far!

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Dear Josh,

From one professional to another, thank you for your review! As you have experience with hosting, we understand that your standards are very high; being able to surpass them makes us truly proud.

Don't forget to reach out to us if you ever need any support! We want to make sure you get a five-star experience, just like your review of us.

Cheers to this partnership,
Team Hostinger

Thumbnail of user abubakarm8
1 review
0 helpful votes
September 5th, 2022
Verified purchase
Thumbnail of user shivanshud1
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

Good experience and easy to handle the back end part of my website.

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Dear Shivanshu,

We are delighted to know that your back-end management has been easy as a breeze. Thank you for choosing Hostinger!

Your needs are our needs; therefore, our Customer Success Team works tirelessly to offer you aid whenever you request it.

All the best,
Team Hostinger

Thumbnail of user mdp18
1 review
0 helpful votes
September 10th, 2022
Verified purchase

Including all features, speed, Loading time, Performance, Uptime. Price and Support are excelent

Thumbnail of user jasonb2986
1 review
0 helpful votes
March 7th, 2023
Verified purchase

I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.

Tip for consumers:
Take screenshots, get everything in writing.

Service
Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hi, Jason,

Thank you for voicing your concerns. We treasure our customer's feedback, as your candidness is a valuable tool to our constant self-improvement process.

We aim to investigate this billing situation and clarify everything — for that, we invite you to write us more details on your account and the case via quality@hostinger.com. Count on us!

Kind regards,
Gabriela

Thumbnail of user ruarid1
1 review
0 helpful votes
September 25th, 2022
Verified purchase

Couldn't ask for anything more. Website/Dashboard is so simple to navigate and they provide world class support

Thumbnail of user m.kr
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

Thanks for great hosting... i also have 3 to 4 account of hostinger.

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hello,

Thank you for sharing! We promise that each and every account of yours is important and well-cared by us, as your satisfaction is our main motivator.

Cheers to this partnership!

Warm regards,
Team Hostinger

Thumbnail of user hassanq2
1 review
0 helpful votes
September 5th, 2022
Verified purchase
Thumbnail of user dukeb43
1 review
0 helpful votes
September 6th, 2022
Verified purchase
Thumbnail of user ebrahimx1
1 review
0 helpful votes
June 11th, 2022
Verified purchase

You are the best, and the best in you is the speed of response of the support team to provide to fix problems and provide solutions

Thumbnail of user doughj
Hostinger I. – Hostinger Rep

Hello Ebrahim,

Thank you for sparing the time to share your thoughts with us! It is our pleasure to assist you in your pursuit of success.

We are glad to hear that our Customer Success Team has met all of your expectations. As usual, we invite you always to contact us as we are delighted to extend a helping hand at any time of the day.

Best wishes,
Team Hostinger

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.

At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.

Choose Hostinger if you are looking for:

• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices

Company Representative

Thumbnail of user doughj
Hostinger I.
Typically responds within 7 days

How do I know I can trust these reviews about Hostinger?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hostinger?