Hotelmonterey.co.jp

I have to say that my family and I had a terrible experience at hotel Monterey in June this year. My daughter was playing in the wave pool minding her own business and the unprofessional pool staff kicked her out of the deep end of the pool. There were kids smaller than her playing in the deep end that the staff had no interest in. After he kicked her out we checked the height requirement and realized that in fact she was tall enough to be in the wave pool alone, I was in the wave pool less than a meter away from her. She was the tallest girl in the pool. The difference is my child is mixed with African and German with bronze skin. Even though there were kids breaking the rules all around, the pool staff took an early interest in my daughter the second she stepped in the pool and watched her like a hawk even though she was in the deep in with my supervision. When she went back to the deep part with me, they tried to kick her out again and I told the pool staff in Japanese that she was well over the required height and the staff argued with me saying that school grade and age are part of the rule too (not written anywhere on the signs). THEY DIDN'T KNOW HOW OLD MY DAUGHTER WAS OR WHAT SCHOOL SHE WENT TO AND KICKED HER OUT OF THE DEEP END IMMEDIATELY WITHOUT ASKING "ME" THE PARENT, ANY QUESTIONS ABOUT MY DAUGHTERS AGE AND SCHOOL. Then they had a problem with my daughters goggles because they have a nose piece and said it was not allowed, again most of the other children had goggles on. We asked them to show us the rule and they said it was posted all around the pool. It's not posted on ANY of the signs at the pool. We spoke to the pool manager and she said it was posted but couldn't find it for us either. We spoke to the reception manager the next day and she gave us a hollow apology and didn't do anything to make the situation right even after explaining the whole incident to her in Japanese. We've never been disrespected at a hotel like this before and it was very disappointing. I thought this was a nice hotel when I stayed here for my anniversary with my wife, but after dealing with the rude and unprofessional pool staff, its safe to say I will never stay here at this hotel again and I don't advise anyone to stay here. The managers were also complicit and did nothing to correct the pool staffs behavior. There are better options in the area.