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HotelRunner has a rating of 4.25 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelRunner most frequently mention customer service. HotelRunner ranks 28th among Hotels sites.
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I am an English speaking hotel owner in Turkey. HotelRunner has helped me no end because they actually work with all the relevant Turkish hotel selling channels as well as the international ones. I love their app which means I can update availability wherever I am. Their highly knowledgeable staff have answered numerous questions in English (I thank them for their patience!)... I cannot recommend this channel manager highly enough.
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them... and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called Abel at Hotelunner, and always received a standard reply. Avoid them at all costs if you can.
I am an English speaking hotel owner in Turkey. HotelRunner has helped me no end because they actually work with all the relevant Turkish hotel selling channels as well as the international ones. I love their app which means I can update availability wherever I am. Their highly knowledgeable staff have answered numerous questions in English (I thank them for their patience!)... I cannot recommend this channel manager highly enough.
We have been using HotelRunner, the cloud-based hotel online sales and channel management platform provider for accommodation facilities and agencies, in our hotel without any problems for many years. It's very easy and fast to use, and the customer support is excellent. Thank you for providing us such a useful program for businesses.
Thank you for your great review Yucel!
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them... and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called Abel at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.
Tip for consumers:
They do not have customer service. You can only contact them though email and you will receive the reply in a week and only if they think you are worth responding....
Products used:
Channel Manager and PMS
I was lucky enough to meet HotelRunner on my way. It offers exceptional service at an incredible price, the support is fantastic. Thanks again
We really appreciate your kind words Mario! We are also lucky to be able to work with such great people :)
As I use all tools of HotelRunner CM;
- Channel Mnagement
- CM Apps
- Web Site hosting
All features are not updated and not worling as it should be, like;
- On search engine, promotion types like (social sharing or other extras)
- On App for managing it does not allow you to use quickly opening as well as selecting +or- for higher or lower rates options)
Anyway the prices of all services they offer as more then enough and it would be great CM with those small changes.
Would offer if you do not need these small things
Tip for consumers:
For every program you need a little patiante and learning as well as for HR.
Also organising your time will help you, like do not do something on setting up during weekend because they do not work and be on object solving way..
Also be avare that every OTA has its own logic.. so you need to understand them first so you can manage them through HR.
Products used:
Im using Channel Manager system, Metasearch (google ads), Skyscanner, promotions.
Thanks for your awesome review, Admir! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. We are happy to be working with GH Pasha and look forward to continued business together.
Since I joined with HR I saw many good online partners on it's platform and got many guests around the world. On the other hand their 24 hrs Channel Supporting is very responsive and especially in 2019 more effective. Today I had some room price problem with other booking platform but I informed to HR and within a couple of hours all problems has done very successfully.
Thank you Thiri! We always try to improve and better our system to reach and exceed industry needs, providing our users with the best possible experience. Also, very pleased to hear that we were able to solve your issue promptly.
Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms.
Thank you Emrah! We are happy to be able to serve all different size businesses, and glad that HotelRunner has worked out for you.
We're using HotelRunner for our business for long time now and it works flawlessly across all booking engines. They also provide you the platform to accept direct booking from your own website and we managed to take advantage of it and it served us lots of money paying booking fees to third parties. I can recommend Hotelrunner to anyone. One of the best channel managers out there.
Thank you so much Thilina! We are very happy you have been having success with HotelRunner for a long time now.
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.
It took a bit to figure out how to connect via live chat, little orange pop-up button at the bottom of the page FYI. Once in the live chat the service was amazing. Clearly answered questions and I also got great follow up from Andrew, who I'm guessing must me the manager. Only ask would be weekend availability.
Thank you Mary! Happy to hear our support could answer all your questions quickly and clearly. Wanted to also inform you, that we will soon be having 24/7 support!
Thank you for fast responses on any problem that occur (very rarely) HotelrunnerEasy to use interface, very user friendly. Good for small or big business. Updates very fast. Price deserves the services provided.
Thank you for your wonderful review. We are happy to hear about your great experience.
Was having difficulties connecting to my booking, but after the weekend I was contacted by someone who helped resolve the issue. I just wish they would have support over the weekends, since that is also the busiest of times for us. But it was good to at least have my issue fixed in a timely manner.
Thank you Oscar for the kind review! We will soon have 24/7 support available!
Very convenient and successful system we have a good working flow together for a long time. Thanks
Thank you too Mustafa!
I am able to connect to all my channels, plus other useful features for our hotel. Quick support, fast synchronization. Powerful booking engine, quick updates, smooth interface.
Thank you for taking time to leave feedback Ebru. Its always great to hear our hotelier's positive experience with our channel manager and booking engine.
Its easy and comfortable to use it. Highly recommend because of Mrs Buse. Thanks for all support and help.
As Ece Boutique Hotel on Sovalye Island, Fethiye - Turkey we have been using hotel runner as our channel manaager for many years. We are impressed how it is in operation and their nonstop challenge to improve and make it better.
Products used:
channel manager
Thank you Ece Boutique Hotel, it has been a pleasure working together!
It's a great privilege to work with HotelRunner.
They always help with everything
Customer service is very fast.
We have been working for 2 years and we are very satisfied.
Thank you so much, it has been a pleasure working with Antik Vadi also.
I've been using for a long time. I have not had any problems. Very useful, practical, fast... I recommend
Keep on the good work. All bad experiencies, not to be counted for are forgotten with the good ones.
Thanks so much Luis! We strive to give our customers the best experience :)
Great support, Easy to use. Connectable to almost OTas channels and platforms. I would definitely recommend. It is so usefull and easy.
Hi Trang,
Thank you for sharing your positive experience, we are very happy you find our system easy to use and are able to get connected to all your channels.
Ease of integration of hotels and sending prices/avalibity to many OTAs on the markets. Customer service are helpful when you call them.
Thank you Gokhan, we always strive to do our best and help out in every way possible.
Gain trust and grow your business with customer reviews.
HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.
Thank you so much Colleen! Glad to see you have enjoyed using our mobile app. Your positive experience means everything to us. We appreciate your gratitude, and will continue to always improve and get better!