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Hotmelt.com has a rating of 1.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Hotmelt.com ranks 165th among Home & Garden Other sites.
Bought a case of glue that was intended for cardboard. Had issues with the glue adhering and shrinking back off the craft cardboard. I used only 5 sticks from the case. Asked about possibly exchanging for new case or another glue but was told no that they could not sell it after I opened it. Tried to sell me more glue. Ignored my messages for resolution. Posted review on their FB and they deleted it. If I did have a bad batch I guess it's on me and I am SOL. Please stay away from this site. If you have an issue with your glue they won't do anything about it and the consumer is just supposed to eat it. Unbelievable.
Bought a case of glue that was intended for cardboard. Had issues with the glue adhering and shrinking back off the craft cardboard. I used only 5 sticks from the case. Asked about possibly exchanging for new case or another glue but was told no that they could not sell it after I opened it. Tried to sell me more glue. Ignored my messages for resolution. Posted review on their FB and they deleted it. If I did have a bad batch I guess it's on me and I am SOL. Please stay away from this site. If you have an issue with your glue they won't do anything about it and the consumer is just supposed to eat it. Unbelievable.
My order was not delivered in more than 1 month and I did not get a response by mail and they did not answer calls, after 2 weeks trying to communicate with them I chose to cancel my order
Tip for consumers:
before buy something ask if they have the product or the time for shipping
Products used:
the same product but with another company
I was purchasing a hot glue gun, once I decided on the make and model I searched for different purchasing options. I went to Hotmelt.com which is apparently run by Heigl.com. Even though the price was higher than other websites and the shipping costs were extremely high I went with it because it misrepresented what came with the product.
When I contacted customer service when I did not receive what I expected, the response was that it didn't say it came with the accessories, or that they could be purchased separately instead the response was a somewhat rude denial.
The webpage and response is below
I ordered a glue gun and glue sticks from HotMelt.com and the items were never shipped. After numerous attempts at calling and e-mailing them I had to make a claim with PayPal to have my money refunded. Buyer beware.
Tip for consumers:
Buyer beware. Items were paid for but never shipped.
Products used:
I never received the items I purchased.
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