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Overview

Hourber has a rating of 1 star from 8 reviews, indicating that most customers are generally dissatisfied with their purchases.

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How would you rate Hourber?
Top Critical Review

“Poorest quality puzzle I have ever seen”

Faith P.
8/29/20

I bought a puzzle from this site and it was extremely poor quality. It was paper thin and I did not try to put it together because it very likely would not stay together. What is really frustrating is that the site says the pieces are thick and snap together. They are about as thick as construction paper. It's misleading and there is no where on the site to write reviews. It arrived in a damaged box too - see pictures. This site is advertising on Facebook.

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user faithp38
3 reviews
2 helpful votes
August 29th, 2020

I bought a puzzle from this site and it was extremely poor quality. It was paper thin and I did not try to put it together because it very likely would not stay together. What is really frustrating is that the site says the pieces are thick and snap together. They are about as thick as construction paper. It's misleading and there is no where on the site to write reviews. It arrived in a damaged box too - see pictures. This site is advertising on Facebook.

Tip for consumers:
just say no

Products used:
none

Thumbnail of user michelles1555
1 review
0 helpful votes
September 28th, 2020

I purchased a 1000 piece puzzle and it took about a month to get it and when I did it was the wrong item. I tried to reach out to them by email numerous times stating I was sent the wrong item and no response. Told them I would send them there item back to give me a refund and they responded saying do not ship item to the address on package. This company is fraud and I do not recommend to nobody!

Thumbnail of user nancyh997
1 review
0 helpful votes
October 1st, 2020

Horrible experience! Product received was not what I ordered. They offered $7 refund on $49 order. Declined to send me what I ordered. I insisted on full refund. They said I had to return what I received to address in China, shipping at my expense, to get refund -- with deductions for any damage. Photo is what I received (boxes smashed in).

Thumbnail of user philipc326
1 review
0 helpful votes
November 10th, 2020

Absolute fraud of a website. Took 3 months to send a jigsaw, which when arrived as the wrong one and the wrong size. The pieces are what you would expect from a Christmas cracker i. E. paper thin. From other reviews not going to bother with the stress of a refund and just write this one off. I expect the jigsaw will probably not even fit together. Avoid. Avoid. Avoid.

Thumbnail of user susannen16
1 review
0 helpful votes
October 15th, 2020

I spent $56+ on two different 1000-pc puzzles. I was shipped two of the same puzzle (not one of the ones I ordered). The company said their policy does not allow them to refund my money unless I return the unwanted puzzles at my own expense (another $20). The company offered a $5 refund. Then they offered $7. Then they offered $8 and said it was their last offer. All I wanted was what I ordered. I have 2 puzzles I don't like, and I'm out $56. DO NOT TRUST THIS COMPANY!

Thumbnail of user as927
1 review
0 helpful votes
September 10th, 2020

Quality was very poor. I ordered two of the same puzzles as gifts and was sent the wrong ones. I have tried to contact Hourber. Shop but they do not reply. Avoid this company.

Thumbnail of user lisaf942
1 review
0 helpful votes
September 28th, 2020

I ordered a 1500 piece I Love Horror jigsaw puzzle and after two weeks of waiting, I got a 1000 piece cat puzzle. The pieces were as thin as construction paper and did not snap together at all! I didn't bother trying to complete it! I emailed them and told them they sent me the wrong puzzle (I included a picture), and they apologized and offered me a discount (on what I'm not sure), but I asked if they were going to send me the puzzle I ordered and I have yet to receive a response. It's been over a week.

Thumbnail of user danyualz
1 review
0 helpful votes
September 17th, 2020

I received my order after waiting about 5 weeks and the puzzle was wrong. I have written 3 emails asking for the issue to be fixed with no response...

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