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Good website, great deals, fab prices, fantastic communication with the customer from the wish list till your door.
There customer service is so bad you do not stand a chance if you are not happy with your item. They do not have a phone number so you cannot call and ask for an explanation. They make very difficult to return the item. You stand a better chance refunding the item if you buy from a company in China than House of Frazer. Since they changed ownership the company clearly is not half as interested in keeping their customers happy. Please read reviews before buying anything.
Good website, great deals, fab prices, fantastic communication with the customer from the wish list till your door.
There customer service is so bad you do not stand a chance if you are not happy with your item. They do not have a phone number so you cannot call and ask for an explanation. They make very difficult to return the item. You stand a better chance refunding the item if you buy from a company in China than House of Frazer. Since they changed ownership the company clearly is not half as interested in keeping their customers happy. Please read reviews before buying anything.
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