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Howly has a rating of 3.65 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Howly most frequently mention long time. Howly ranks 4th among Question And Answer sites.
This company responds to reviews on average within 4 days
The network card on my computer burned out after a software update. I ordered a new one but didn't know how to install it. This company worked very efficiently. They first gave me instructions and then guided me through each step. Superb, everything works well, the internet is fast, and the subscription price is worth such service.
I recently wrote about this underhanded, sleazy,scam of a company. I was told, (after i made a complaint) about the charges they quickly took from my bank account, that my money will be refunded. This was back in November of 2023. To this day I have not received the $69 that they say was refunded to me. GD liars, they even had the gaul to post that it was refunded. Here is the message I screen captured….Ps: I well even call out Sony Ps for having a company like this represent them, absolutely disgraceful
The network card on my computer burned out after a software update. I ordered a new one but didn't know how to install it. This company worked very efficiently. They first gave me instructions and then guided me through each step. Superb, everything works well, the internet is fast, and the subscription price is worth such service.
Needed to replace the keyboard on my laptop. I was going to take it to a repair shop but decided to search for answers online and stumbled upon this company. Turns out, I just accidentally triggered a button hidden in the panel. Very satisfied with how quickly they identified the potential issue, and the keys are working fine now. The repair was done within 2 minutes, which is really cool.
Hello, Robert. Thank you for taking the time to share your feedback.
We're always here to help resolve any issues you might have.
I recently wrote about this underhanded, sleazy,scam of a company. I was told, (after i made a complaint) about the charges they quickly took from my bank account, that my money will be refunded. This was back in November of 2023. To this day I have not received the $69 that they say was refunded to me. GD liars, they even had the gaul to post that it was refunded. Here is the message I screen captured….Ps: I well even call out Sony Ps for having a company like this represent them, absolutely disgraceful
Not a good company to do business with.They absolutely overcharge the so called services they offer. Talked to one of the Reps they have answering the phone, spoke like he didn't give a $#*! about how he comes across, and that alone makes it feel like a scam. Had to tell him, don't know how many times, that I wanted a refund, because they use questionable practices in the transactions e.g. not clarifying the amount properly. I was looking from a answer about Sony PlayStation, and for some reason, their site popped up,I was led to believe from Sony that it was a $1 charge, felt like they intercepted that message. STAY AWAY FROM HOWLY.COM
Tip for consumers:
That they respected the business
Thank you for the excellent service and quick resolution of our problem. The computer was pulled into the room for the child, and we had no idea why Wi-Fi couldn't be set up... Contacted Howly support, quickly responded to messages, answered all our questions. They said what to install to make it work. Now everything works! Grateful customers,)))
Hello, Sofia. We're so glad to hear that you had a positive experience with us!
Thank you for taking the time to share your feedback. We're always here to help resolve any issues you might have.
I found this company online. I asked for help with creating an account in a payment system. Everything was quickly and timely explained. I'm satisfied. If there are any more questions, I'll turn to them again.
Hello, Andrew.
Thank you so much for sharing your positive experience! We're thrilled to hear that our agent provided kind and helpful service, and we're always here to assist you whenever you need it. If you have any more questions or concerns, feel free to reach out anytime!
In early March, I turned to them for help and setup of household appliances. They answered all my questions, gave sensible advice and recommendations on what to do next. Thanks for the kindness.
Hi, Margaret.
We're thrilled to hear that you found our service so helpful! Ensuring quick and effective solutions to your problems is our goal, and we're glad that we could meet your expectations. Please feel free to reach out if you need any further assistance.
We bought a computer for our child's studies about six months ago. Everything was fine for a long time, but at some point, the child started complaining that everything was freezing and something strange was opening. Howly advised me on how to fix it and recommended a free antivirus, which quickly solved the problem. Very grateful!
Hello, Sabrina. Thank you for sharing positive feedback. We're always here to help resolve any issues you might have.
They keep trying to charge money and dont let cancel subscription or switch your card in your account.
Hi, Torezhan. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
Thank you very much for your work. You helped me a lot with setting up my smart home. I was afraid of this procedure and didn't quite understand how to connect everything. You explained everything professionally and clearly. Prosperity to your company.
Hi Scott,
Thank you so much for your positive feedback! We're thrilled to hear you found our service helpful and easy to understand. If you ever need any more assistance, don't hesitate to reach out. We wish you much enjoyment with your smart home! 💙
Uploaded a virus to a new device and didn't know what to do. Turned here and with clear instructions, they recommended software that would help! Only contacted once so far, but signed up and will use it. Great job, thank you. Recommend!
Hi, Franklin. Thank you for sharing your positive experience with us! Your feedback motivates us to continue delivering exceptional service. We appreciate your trust and look forward to your next visit.
Yesterday morning I was directed to this site called Howly that I've met heard of in all my life? I'm not dumb or slow by any means and I ended up getting my electric cut off due to them doing so? I'm beyond upset I have never in my life heard of this company and have no idea what they are even for? Someone please help me I'm 61 years old I live in a fixed income and I just brok my femur and had to have a total hip replacement I need any and all advice as to what to do here?
Hi, Gayde. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Used the service accidentally. Was looking for information on how to get a refund on a Visa card. Unexpectedly, a good service took the task seriously and informed about all the pitfalls and how long to wait. But the main thing that surprised me was that when I contacted them again, they already knew about my past requests and asked how everything went :)
Hello, Sarah. We're thrilled to hear about your positive experience with us!
Your satisfaction is our top priority and it sounds like we hit the mark this time. We look forward to serving you again soon!
Scam alert. They throw a 5 dollar quote around ( I figured it would be a bit more) and then charge you 79 +dollars. Automatically. Then on auto renew.
Hello, Karen. Thank you for the feedback.
Please note, that during the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Once I had an unexpected situation - after spilling coffee, the keyboard of my reliable laptop broke down and stopped responding. Moreover, not a single button responded - apparently. And I urgently needed to finish a project. I was so upset. But I came across Howly, and I thought I would ask them for free. And you won't believe it, they told me about the digital keyboard, which already exists and works like a program that can only be controlled by a mouse. I handed over the project, everything is great, and now I was able to take the computer to the service center.
Hello, Ruby. We're so glad to hear that you had a positive experience with us!
Thank you for taking the time to share your feedback. We're always here to help resolve any issues you might have. 💙
Great service and very convenient to turn to when something breaks. They always explain everything clearly and understandably. And overall, I recommend having such an online assistant in any situation.
Hello, Katherin.
We're so pleased to read your positive feedback. Thanks for appreciating our effort to address your needs appropriately. We look forward to serving you again!
Tried to ask a question and had to add my credit card, payment $1... I was charged $55 THREE TIMES. SCAM
Hello, Susan. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have additional questions or need assistance, please feel free to explore our website. We are ready to offer any help you might require!
I approached them with my problem and didn't believe they would help me. As I thought, the motherboard in my computer was completely fried. Luckily, I turned to them before taking it to the service. All it took was to roll back to the previous version of the software, and it worked. I express my immense gratitude to the professionals!
Hi Gary,
Thanks so much for your positive feedback! We're thrilled that we were able to help you fix the issue with your computer. We're always here to help and we're just a call away if you face any such problems in the future. Looking forward to continuing to serve you.
I did not sign up for the Howly monthly subscription, and it's unbelievable that they are attempting to charge my credit card. I only subscribed for a 7-days.
SCAM, Automatic subscription can't cancel subscription!
Hello, Mahmoud.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I always turn to these guys for any help, starting from household electronics to questions about working with programs. There hasn't been a single time when they couldn't answer me. Real professionals.
Hello, Benjamin. We're so glad to hear that you had a positive experience with us!
Thank you for taking the time to share your feedback. We're always here to help resolve any issues you might have.
I've been using this company for several years now. When I had difficulties with getting used to it, the Howly engineers helped me a lot. With any technical issues. Thank you so much!
Hello, Isobel. Thank you for taking the time to share your feedback.
We're always here to help resolve any issues you might have.
I was asked to pay $5 refundable fee, but as soon as I answered I was charged $75. I gave them the card that had only $10 in account, they charged me $5, tried to charge my card for $75 multiple times and did not answer my question. They said I had to wait for a lawyer to answer my question, I waited for 45 minutes, no response.
Hello, Musa. Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Huge thanks for the technical consultation to David. A very polite and tactful person, knowledgeable and competent. Gave me specific recommendations for the future. Everything is clear, concise, and to the point, without empty promises. I recommend.
Hello, Christine.
We also like David. He is a fantastic guy, isn’t he? We will tell your thanks to him.
A company that provides comfortable and professional technical support to each customer and performs work of high quality.
Hi, Zelma. Thank you for taking the time to leave a positive review!
Can't wait to welcome you back soon.
In our office, there are only girls, and there are often cases when we need consultations. I discovered this company for myself. I like that they provide detailed step-by-step instructions as soon as I need to fix a computer or start printing on a printer.
Hi Mary,
We're thrilled to hear that you're finding our services helpful for your office needs. Our team always aims to provide easy, step-by-step instructions to make sure every process is understandable. Remember, we're just a call or email away whenever you need us. 🦸🏻♂️🦾
Thanks for your review!
I did NOT sign up for a subscription with these crooks! I don't know how they got my banking details, now they are trying to solicit money from me! There is no cancel subscription ability/button on their site!
Hello, Giant. Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Gain trust and grow your business with customer reviews.
Howly is a questions-and-answers marketplace where people can get high-quality one-on-one online consultations from professionals in different fields 24/7. What if you can send just one message and get online advice from top experts? It’s all about Howly. We provide fast, affordable, and personalized answers for people who have questions. For professionals, we create an opportunity to utilize their expertise and time efficiently. We match people who have questions with professionals who know the answers. No need to waste hours searching for an expert who can help you solve the problem – we do it for you. You only need to enjoy full online consultations with professionals who have the required expertise to solve your issues. We understand that excellent service doesn't stop at engaging the best experts. That's where it starts. We're working hard to make our product perfect. As Howly expert community proliferates, we are building complex processes and making them easy for Howly users and experts. So we regularly ask our users to give feedback about experts as well as use mystery shopping, peer-to-peer reviews, and quality assurance algorithms.
Hello, Alfie. Thank you for taking the time to leave a positive review!
Can't wait to welcome you back soon.