• Preston Media

Preston Media

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Overview

Preston Media has a rating of 4.02 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Preston Media most frequently mention thanks guys, fast delivery, and new camera. Preston Media ranks 13th among Camera sites.

  • Service
    34
  • Value
    35
  • Shipping
    34
  • Returns
    35
  • Quality
    34
Positive reviews (last 12 months): 77.8%
Positive
7
Neutral
0
Negative
2
28
See all photos
How would you rate Preston Media?
Top Positive Review

“Fantastic Service”

Will C.
2/3/23

Shopping with H.PRESTON MEDIA is a real treat! Not only do they have an amazing selection of products, but they also provide excellent customer service. Their online shop is simple to use, and I've always been pleased with the quality of the items I've purchased. Plus, their witty and friendly staff members make the whole experience even more enjoyable! Highly recommend!

Top Critical Review

“Took my money and supplied no cameras”

Alan C.
10/5/23

In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate. Do not use this company I'm now £17,000 down with 3 lenses I cannot use.

Reviews (51)

Rating

Timeframe

Other

Thumbnail of user willc372
1 review
0 helpful votes
February 3rd, 2023

Shopping with H.PRESTON MEDIA is a real treat! Not only do they have an amazing selection of products, but they also provide excellent customer service. Their online shop is simple to use, and I've always been pleased with the quality of the items I've purchased. Plus, their witty and friendly staff members make the whole experience even more enjoyable! Highly recommend!

Tip for consumers:
great to call them

Products used:
BlackMagic Products

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanip
1 review
0 helpful votes
February 12th, 2023

Great price, amazing service!

Surprisingly, H.Preston were significantly cheaper than anywhere else I could find for the item I needed, and even though I placed the order on Thursday night, it was shipped on Friday and received early Saturday morning - all for a standard 'free shipping' order - outstanding service!

Tip for consumers:
great back up

Products used:
Sony FX6 kit

Service
Value
Shipping
Returns
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Thumbnail of user anns1745
1 review
0 helpful votes
December 18th, 2023

I hope this message finds you well. I wanted to take a moment to express my gratitude for the outstanding service I received during my recent purchase from your company.

While my order may not have been of significant size, the level of service I experienced was nothing short of exceptional. From start to finish, the process was smooth and hassle-free, and it's clear that your team prioritizes customer satisfaction.

One aspect that truly impressed me was the swift delivery of my order. I received my purchase much sooner than expected, which was a delightful surprise. Your commitment to fast and efficient shipping did not go unnoticed and is greatly appreciated.

Additionally, I found your website to be user-friendly and easy to navigate. It made the entire shopping experience pleasant and straightforward. Having a well-designed website that allows customers to browse and place orders with ease is a testament to your dedication to providing top-notch service.

In a world where excellent customer service is sometimes hard to come by, your company has proven itself as a shining example. I wanted to take a moment to express my gratitude for your efforts in ensuring that my purchase experience was a positive one.

Although my order may not have been substantial in size, your exceptional service has left a lasting impression. I will not hesitate to return to your website for future purchases, and I will certainly recommend your company to friends and colleagues.

Thank you once again for your outstanding service, and please extend my appreciation to your entire team.

Products used:
Inflatable Dome in White with LED lights

Service
Value
Shipping
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Thumbnail of user zapz1
1 review
0 helpful votes
March 25th, 2023

H.Preston Media is an amazing company established in 1960 that provides a full range of professional and domestic studio equipment. We always use H.Preston Media because of its reliable and fast delivery services - making sure you get your products when you need them! Their customer service team is also highly knowledgeable and friendly, so if there are any issues with your order, they'll be sure to find a solution for you. H.Preston Media has been providing equipment and services for over 60 years, so you can be sure that whatever you need, H.Preston Media will provide it for you! Whether you're looking for a professional studio setup or something more basic for your home studio, H.Preston Media is the perfect choice. With H.Preston Media, you can trust that you're getting great quality products, reliable delivery and unparalleled customer service - making them the perfect choice for all of your music production needs!

Tip for consumers:
always call them

Products used:
Sony Camcorder fx6

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanc1105
1 review
0 helpful votes
October 5th, 2023
Verified purchase

In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate.

Do not use this company I'm now £17,000 down with 3 lenses I cannot use.

Products used:
None of them as the cameras didn't arrive.

Value
Returns
Quality
Thumbnail of user abij150
1 review
0 helpful votes
February 11th, 2023

I had a great deal and advice on my new camera thanks Really helpful and fantastic range of products

Tip for consumers:
if you need help always call them

Products used:
Photo camera package

Service
Value
Shipping
Returns
Quality
Thumbnail of user yomit1
1 review
6 helpful votes
January 15th, 2019

Hi John, Andy, Andy guest... i am not pleased the way you have treated me in my Refund. I purchased a Canon XF405 Camcorder, your websites states that you have it in stock, i paid, then you did not give the product or my money. I paid since November 9th 2018, requesting for my refund, but you refused. I wasted a lot of money in phoning you, i wasted my time in sending emails... I cannot count how many emails i have sent to you... but when i read reviews here i realised thats the way you treat customers. You have lied so many times, including Hpreston staffs... they are liers... i will not call you again. I am giving you 24hrs to pay my GBP3,998, and i will not take it likely with you.

Tip for consumers:
Hi John, Andy,Andy guest.....i am not pleased the way you have treated me in my Refund. I purchased a Canon XF405 Camcorder, your websites states that you have it in stock ,i paid , then you did not give the product or my money. I paid since November 9th 2018, requesting for my refund ,but you refused. I wasted a lot of money in phoning you, i wasted my time in sending emails....I cannot count how many emails i have sent to you...but when i read reviews here i realised thats the way you treat cu

Thumbnail of user zakj9
1 review
0 helpful votes
June 15th, 2023

I recently purchased a Sony FX3 camera kit from H.Preston in Malvern, and I couldn't be happier with my experience. Not only did I get a great price on the camera, but the delivery was incredibly fast. I received my order in no time, which was a pleasant surprise.

I would highly recommend H.Preston to anyone looking to purchase camera equipment or accessories. They lived up to their reputation and delivered exactly what they promised. I appreciate the seamless transaction and the overall positive experience I had with H.Preston.

Thank you, H.Preston, for providing excellent service and delivering on your promises. I will definitely consider H.Preston for any future camera-related purchases.

Products used:
Sony FX3 kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmyp263
1 review
0 helpful votes
January 17th, 2023

I purchased a Sony FX9 kit and a FX6 as a back up and number 2 camera
Both amazing. I got a great deal from H.Preston John helped me put together the full package and kept me fully up dated on the delivery as thee was a bit of a delay on the FX6
The pictures and sound is great
I would always use these guys in the future very helpful
Thanks again

Thumbnail of user garyd1413
1 review
0 helpful votes
August 5th, 2023

I purchased a Canon C70 camera got a great deal love this new camera.service was fantastic. Great price and good communication thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnp5059
1 review
0 helpful votes
April 7th, 2022

I purchased a Sony FX9 and I just love it Delivery was a little longer than normal due to delays at customs and the virus
I had a few problems setting it up but one phone call with Andy every thing was resolved
I would always go back to H. Preston media They seem to have great prices and fantastic back up un like some dealers who just want your money
Thanks guys

Tip for consumers:
Always contact these guys and get help and advise on what you think you want to buy

Products used:
Sony FX9 Camcorder and Accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user yazzb
1 review
0 helpful votes
June 17th, 2023

I highly recommend H.Preston in Malvern! Several of my friends had recommended them to me, and I'm so glad I listened. I recently purchased the incredible Sony FX3 camera kit from their store, and I couldn't be happier with my decision.

The entire process, from placing my order to receiving the package, was seamless. The delivery time was around 5 days, which was faster than I expected. The customer service provided by H.Preston was exceptional. They were responsive, knowledgeable, and truly went above and beyond to ensure my satisfaction.

Not only did I receive a top-notch product, but I also had the peace of mind knowing that there was excellent backup and support available if needed. It's evident that H.Preston values their customers and takes pride in delivering an exceptional shopping experience.

If you're in the market for camera equipment or any related accessories, I highly recommend giving H.Preston a visit. Their wide selection of products, prompt delivery, and outstanding customer service make them a standout choice. I couldn't be happier with my purchase, and I will definitely be a returning customer. Thank you, H.Preston, for exceeding my expectations!

Service
Value
Shipping
Returns
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Thumbnail of user tomh1937
1 review
0 helpful votes
January 19th, 2023

I purchased a brand new Sony FX6 camcorder kit best price and great service thanks guys
The Sony FX6 has been very hard for me to find stock has been very slow from Sony
I will always come back to H.Preston and one day i will visit there shop in Malvern thanks

Tip for consumers:
phone before you buy or email them always best

Products used:
Sony FX6 Camcorder pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucvil14
1 review
0 helpful votes
June 7th, 2023

Owner is to busy to answer calls emails at a stupid time in the morning keeps removing my reviews on there page and has blocked me says it all really steer well clear very difficult to deal with

Thumbnail of user sebb21
1 review
0 helpful votes
May 3rd, 2023

H.Preston Media UK is an exceptional provider of professional video, photographic, and audio equipment. I have been a loyal customer for several years and can confidently say that they are one of the best dealers in the industry.

The staff at H.Preston Media UK are knowledgeable, friendly, and always willing to go above and beyond to help their customers. Whether I'm in the market for a new camera, a high-quality microphone, or other audio and video equipment, they always take the time to understand my needs and recommend the best products for me.

What sets H.Preston Media UK apart from other dealers is their commitment to providing the highest quality products and services. They offer a wide range of professional-grade equipment from some of the most respected brands in the industry, ensuring that customers have access to the best tools to capture and produce outstanding content.

I have purchased several products from H.Preston Media UK over the years and have always been impressed with the quality and durability of the products. Whether I'm shooting a video on location or in the studio, their equipment has consistently delivered outstanding results.

In addition to their exceptional product offerings, H.Preston Media UK also offers excellent customer service and support. The staff is always available to answer questions, provide advice, and offer technical assistance when needed.

Overall, I highly recommend H.Preston Media UK for anyone in the market for professional video, photographic, or audio equipment. They are a reliable, trustworthy, and professional dealer with a deep commitment to providing the best products and services to their customers.

Tip for consumers:
If you need help please always call them

Products used:
Sony FX6 kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesm7373
1 review
0 helpful votes
August 31st, 2022

Purchased a fantastic new LG tv Oled best deal i could find from a family run shop great support and very fast delivery thanks

Tip for consumers:
Always ask for help if you need any

Products used:
LG OLED tv

Service
Value
Shipping
Returns
Quality
Thumbnail of user jop297
1 review
0 helpful votes
September 14th, 2023

I purchased a brand new Canon C70 best Uk deal I could find. There are a few cheaper deals but they are not UK. Every thing went really good. Great communication and great customer support

Products used:
Canon c70 camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandyn186
1 review
0 helpful votes
January 19th, 2023

I visited H.Prestons shop to get some advise on buying a full on line streaming studio channel
Andy helped me out and I left with a full system which Andy set up for me thanks guys

Tip for consumers:
Visit the store its well worth it if you want the correct kit

Products used:
I purchased a full online streaming studio

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazsj
1 review
0 helpful votes
January 28th, 2023

Great Deal and fast delivery thanks
Purchased lots of new kit after visiting the store and had a great experience thanks

Tip for consumers:
always phone them

Products used:
best to contact them for amazing help and advise

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrys715
1 review
0 helpful votes
February 11th, 2023

Best Prices and great Back up I have purchased many products from H.Preston for many many years
Always great prices and a vast range of products

Tip for consumers:
Great back up

Products used:
Monitor

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryw409
1 review
0 helpful votes
October 16th, 2022

I came across H. Preston on line. There prices are fantastic but I thought I would do some research I Found a few bad reviews but after reading between the lines I think most of the are not correct
I placed my order for a Sony FX9 kit which was £16k plus
The delivery was about 7 days but I got every thing I ordered and I also had fantastic service and back up on setting it all up thanks
I would always recommend may be visiting there store (which I did not do) as there expertise is fantastic thanks
All the best until the next time guys

Tip for consumers:
Call them

Products used:
Sony PXW-FX9

Service
Value
Shipping
Returns
Quality
Thumbnail of user iand385
1 review
0 helpful votes
August 3rd, 2023

I recently purchased the Sony FX6 Camcorder from H.Preston Media UK, and I couldn't be happier with my experience. From start to finish, their service was exceptional, making it an absolute pleasure to deal with them.

First and foremost, I was thrilled to find the Sony FX6 at an amazing price, which was the best deal I could find from a genuine Sony UK dealer. The ordering process was smooth and straightforward, and I received my camcorder in record time, just as promised. The fast delivery was impressive, especially considering the current circumstances.

Upon receiving the camera, I had a few technical questions about setting it up to suit my needs. The customer support team at H.Preston Media UK went above and beyond to assist me. They patiently guided me through the setup process via FaceTime, ensuring that I got everything just right. Their expertise and willingness to help were truly commendable.

Additionally, when I faced a minor issue with my purchase, their after-sales service was top-notch. I visited their shop, and they resolved the problem promptly and efficiently. To top it off, they even treated me to a nice cup of coffee during my visit, making me feel valued as a customer.

Overall, my experience with H.Preston Media UK has been outstanding. Their dedication to customer satisfaction, competitive pricing, and excellent support truly set them apart from other retailers. I will undoubtedly recommend them to friends and colleagues without hesitation. It's comforting to know that I can rely on them for any future camera-related needs.

Thank you, H.Preston Media UK, for providing exceptional service and making my Sony FX6 purchase an enjoyable and hassle-free experience.

Warmest regards,
Ian

Tip for consumers:
Great back up

Products used:
Sony FX6

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonw467
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Fantastic Service Placed a order for a Sony FX9 was promised delivery would be 7 days it arrived in 5 days best price i could find and fantastic phone back up as I had a few problems setting it up but Andy helped me animi now filming Happy
Thanks guys I will be back as they say

Tip for consumers:
Always ask for there advice

Products used:
Sony PXW-FX9 Camcorder

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoew109
1 review
0 helpful votes
October 16th, 2022

Great service guys thanks will be back for more soon thanks If you need help setting up you can always call the shop or call in they said but im to far away
Great guys and service

Tip for consumers:
If you need to chat to them just call

Products used:
Camcorder Sony

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesg3667
1 review
0 helpful votes
June 8th, 2022

I purchased several products which all arrived in time for my big shhot thanks guys
I have now used trhe Canon C70 many times and its giving me fantastic pictures thanks

Tip for consumers:
phone and get a better deal package

Products used:
Canon C70 camera plus accessories

Service
Value
Shipping
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Quality

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