Huckberry

1. Exorbitant prices for poor quality goods. I ordered a wool sweater that fit poorly and was so itchy it's unwearable. I ordered a pair of shoes that were touted as a high quality, limited edition run. Shoes were not true to size as stated. The construction quality was atrocious. Flashing left all over the cast rubber soles and nasty, raggedy glue lines at the cloth to rubber connections. I have seen better construction on a $70 mass produced pair of Chuck Taylor's.
Huckberry sells customers s!*t and claims it shinola.
After reading the reviews I doubt I will get my money back on the returns.

Horrible. I'd recommend staying away from this company if you want what you ordered. Gave me a tracking number and promised 14 day delivery… never arrived although they notated on the delivery slip it was put in the mail box. Scammers who will charge your account and not send you what you ordered. Chinese company with no souls or morals.

Got my item after 3 weeks 6-8 trips to the post office and hours worth of phone calls. They failed to correctly add my address from my PayPal account. They did nothing to assist. Offered a $10 gift card, ha. Stay away for your own sanity and go somewhere reputable.

It was my first to buy products in huckberry. I was very hesitant while making an order on this computer because I saw bad reviews. Finally, I still wanted to try. After I paid, I soon received the email from huckberry which listed my order. Within a week, I got my package. They packed my items (glass bottles) so well. I am so appreciative of writing a good review on Huckberry. Will order again.

Got their waffles towels after reading amazing reviews in the New York Times.

They were not that great honestly. Very thin and still were wet the next day. They have a policy that you can try them for 60 days, no risk. However, when I tried to return them they said I have to pay for return shipping. That is very misleading.

For $100 towels - Yes $100 I expect more. I guess I am the sucker for spending $100 on towels!

This company's "customer service" department does not answer their phone. Their outgoing message says they are currently "communicating by email," but they don't answer emails either. I received a defective item from Huckberry — priced at $395 plus tax — and I have not been able to speak with anyone about it. They accept returns at no charge, however in the middle of a pandemic surge (and local lockdown) I am not feeling good about having to go into a store to take care of this. It's their mistake, not mine. I won't be buying from Huckberry again.

I ordered an expensive product, more than $600, for my partners Christmas present. They cancelled it without telling me and I only found out a week later when I called. Zero communication, their representative on the phone was surly and the follow up email, after I called, terse and unpleasant - telling me not to use visa, but PayPal instead. Too late to reorder the product from another store. I will never be using Huckberry again. Atrocious customer service and entirely unreliable - avoid and purchase directly from the manufacturer.

I've called numerous times today. No one answers. I reached someone via chat and they just stopped communicating with me after the initial greeting. I've sent a few emails. Not sure how long it will be before I hear from someone. It's very frustrating.

I ordered 2 shirts. Despite what tracking info said package was never delivered (5 weeks supposed shipping time). I complained, they supposedly replaced the shipment. Five weeks later tracking information says delivered but no shirts. Now they are haggling on how much to refund. Its a scam - when the price is too good to be true it isnt. Credit card company immediately credited my account.

Long story short, I ordered the wrong item and now I won't be getting my money back short of small claims court. Their customer service department told me too late we got your money basically and then told me to go have a drink. I'm sober.
This company is revolting. Please don't give them your payment information. They need to be closed down.

Unfortunately did not read any reviews before ordering, ordered almost a month ago and my order was marked as shipped except the tracking info only shows a label was printed, tried contacting customer support and they turned off their phones and have not answered any support emails.

Had emailed asking about loose threads on my Outdoor Slipper Boots ( high-top wool felt sippers). Huckberry sent me a new pair, completely beyond my expectations. Made a donation in Thea ou today new pair to my local food bank in honor of their comment to their customers!

Randall emailed me to say he "couldn't verify my details" and asked me to call my bank for some 4 digit code. I offered to verify the CC I used and a photo ID, he just emailed back saying that because they couldn't verify my details they were cancelling my order and refunding me. This is a scam company. I'm having my bank do a charge back and investigating them for fraud.

Opened the package to find cat hair, napkins from a national restaurant chain and a few shopping lists!
No tags and smells

Seriously? This jacket was expensive
Obviously a customer returned and the package wasn't checked.
They were very professional and offered a refund.
I genuinely think they were sorry
I must give them credit, the problem was fixed immediately.
I think I'm bricks and mortar from now on

I bought a watch from this site that was a limited edition run. The purchase went through and I was excited for my new watch. A week later I get an email that they really didn't have the watch in stock and I should get my money back in a couple of weeks. This place is a joke with terrible customer service.

They screwed up my order (sent me wrong item) and then went completely dark when I tried to have them fix it. Multiple emails to support / customer service / multiple forms filled out on website and ZERO response. Finally tracked down their phone number and kept calling until someone answered and they seemed annoyed that I even called. I asked them to send me the right item (the one that I actually ordered) and I guess they won't? Total bummer because I love this company but so utterly disappointed to find out how little they care about their customers. I'm done shopping at Huckberry for good.

At the end of February I made an order consisting of 3 items. Weeks later, 2 of the items arrived. Like many multi-item online orders, I assumed that only part of the order had shipped. After waiting and waiting, I reached out to the company and they replied that there was no recourse and that I had waited too long to report the missing items. I will never shop with them again and I urge you to shop with extreme caution if you dare.

I got this nice dark duffle bag from them for camping and hiking and picnics. Works well and seems durable even after using it a lot. It was a bit pricey but if it lasts a few more years of heavy use I'd say it's worth it. I'll try them again.

On Feb08/23 I placed an order for Hawaiian shirts and never received them! Order# thiptes8923. I have talked to at least12 associates and they all said my refund was being processed! It has been over 9 months and now they won't respond to my inquiry about where my money is! This company if you can call it that is very disreputable! Buyer beware of these scam artists!

Hice un pedido, el seguimiento logístico comenzó antes de yo haber hecho el pedido, en 10 días ponía que estaba entregado, luego después de luchar mucho me dicen que puede que se haya perdido, me vuelven a decir que está entregado, les pido albarán que lo demuestre con mi firma y dni, me dicen que tenga paciencia que me mandan de nuevo los artículos, y hoy me dicen que intentan hacerme reembolso, en casi 2 meses mi pedido ha pasado por todos esos estados, solo espero que para hacerme el reembolso no tarden otros dos meses, creo que ningún pedido llega y que los que dicen que si les ha llegado es personal de la empresa o conocidos ( o les pagan por poner una opinión positiva)

Terrible experience contacting customer service with this company. They canceled my order & account without telling me why and made me feel like an inconvenience for reaching out to ask what had happened. I'll never order from this POS website ever again.

I purchased a large number of casual themed shirts. It took over thirty days for the order to be shown as delivered. We have cameras and the package was never delivered. I re-ordered the shirts. The same thing has happened again. They have not been delivered and no proof of delivery has been provided. Pitiful!

I have been trying to order a particular watch for two weeks. Website will not allow it and no one has reached out to help. All they would have to do is call me back and help place one simple order. But no!