Hughesfurniture

After owning a Hughes Leather sectional sofa for four and a half years the leather dye has faded and discoloration is apparent. I explained to Joybird furniture where the sofa was purchased that believe the dye process was flawed resulting in only a surface application that did not penetrate deep enough to prevent premature fading. Joybird stuck to their 1year warranty claim so nothing was done except to provide a leather conditioner. A new L shaped pad was purchased so it clearly shows the fading of this $4,000 sofa. I asked Joybird to replace the two smaller cushions and I would pay their wholesale cost but they were not helpful.

We purchased a sectional at beiters. The cushions buckled after a few months. Now the couch is falling apart.

I purchased the couch AND love seat. I know it has been a little over 13 months since delivery. I took pride in purchasing furniture Made in the US! I never expected this set to become so distorted and out of shape. (I provided photos). I have no pets, no children at home. We are both retired. The cushion backs have become wrinkled, distorted, saggy and lumpy and look like blobs sewn to the couch and loveseat (as if the stuffing wasn't properly filled or something and the welts distort). The main frame end on the back of the couch (top to floor) has distorted and bows outward. NO REPLIES FROM HUGHES FURNITURE AFTER 3 ATTEMPTS! Was not worthy of a 1 star...