HugoBoss

Terrible experience! I ordered 2 T-shirts from them and got an incorrect T-shirt with the wrong size and totally wrong color, and no receipt no return label at all! They asked me to reship the incorrect item and I only get my full refund if they received the incorrect item back. How many works did they make me do for my money back? I rather not order from them at the beginning!

Never experienced troubles with this company. I dunno why guys write that there's smth bad about it, I frequently buy their perfume and the delivery is quick enough not to feel irritation.
In fact, they offer good stuff, not only perfume, but apparel too. Remember I was wearing t-shirts from this brand. They were good enough.

Never received Premium Packaging for gift wrap. Customer service representative did nothing to please their long time customer. She refused to send this item to us. Very disappointed.

Bad online service! After you made a purchase they are always imposiible to reach. They do not do after purchase care at all. Once you purchased it is not their problem anymore and you can call and complain everywhere you want but they don`t give a thing!

Good stuff, very quality stuff. Quick delivery and many interesting offers. I ordered here for once yet, but I think I'll do osme more purchases.

Environment and services are exceptional. Knowledgeable staff only too happy to help. Made to feel special.

Boought some jeans for my boyfriend. He says they are cool. And not very expensive since we were given a discount.

I like this brand. I used it several times and always received my orders on time. The clothes are very good it terms of quality.

Buy online a suit and items in the shop and the service is excellent, good guide to dress well, will advise on the page as you combine the clothes in the store will also advise and clothes fit you. Take advantage of offers coming out for a few months

I wonder how a company like Hugo Boss that has such a bad customer service department. Nobody knows anything. Nobody can make anything happen.
I ordered a belt and received the wrong one. Was a NIGHTMARE getting it returned. I wonder if their management even knows how poor it is.

Honestly, I hate to write this negitive review about Hugo Boss, But their quality is not even close to what it used to be. Unfortunately they dont make quality products anymore and I will No longer be buying the brand.

I have been a shop customer for years, however due to covid and lock downs I started ordering online, BIG MISTAKE!, Made an order of sale items, paid by PayPal and no confirmation of order, chased this and received generic email saying will receive email when goods dispatched, 3 weeks now no goods, no email!

Firs time I shopped online Hugo boss. Awful experience. Also they don't cancel reorders. I had to order twice. I tried to cancel duplicate order, there is no provision. I called customer support. They won't cancel. NEVER BUY HUGOBOSS ONLINE. Their website is horrible.

Compré varios artículos de HugoBoss y los adoro todos. Me alegra haber visitado la tienda a tiempo para la rebaja.

I purchased a pair of Hugo Boss Alabama Comfort Fit Jeans the Hugo Boss store in Birmingham. They ripped in two places along both back pockets having only worn them a couple of times for smart evening wear. I returned the jeans to Hugo Boss head office and they agreed to offer a store credit. Having not been able to find a suitable replacement pair in store I contacted Hugo Boss head office to request a refund. They refused point blank saying that it was tough luck on the basis I had previously accepted a store credit (which I hadn't used). This was not the kind of service I'd expect from a premium brand. The customer service representative was slow to respond, totally unhelpful and unsympathetic. Consequently I am now out of pocked by £129 I will not be returning to Hugo Boss.