iBuyPower

This company wants to make everything as difficult as possible. This is the 2nd one I've had. First went out after 3 years. Current one I'm fighting with them on and these stupid RMA numbers, and least the 4th individual I talked to offered to make it the RMA for me. I don't deal with warranties hardly ever but this company is TERRIBLE. They crash early, and they don't stand behind their products, as I'm currently figuring out as my current computer I've had to jump through hoops. Ridiculous.

Like the title says - perfect process. I spent a ton of time and made my choices. I did use some generic parts but they let me pick where to spend and where to save. I never felt pushed in to a part that I didb't want and their computer handled all of the problems with compatability.

It took them a little bit of time to build the computer and they were upfront with that. They hit the mark with all of their guestimates.

The PC arrived. I was a little irritated that I had to install the GPU myself (once again, they told me it would arrive that way) but they did give detailed instructions to do it. The card is fragile and shouldn't be jostled while in place.

After the computer was set up, I benchnarked all of the components. All parts worked as they were supposed to. The OS was installed properly with almost no bloatware.

Durability. I guess ok but I have only had the computer 8 months. 8 don't know if it will last a decade but it performs as good in month 8 as it did on day 1.

Service. I just asked them about which parts would fit and be compatible (additional hard drive). They looked up the motherboard and my config and gave me accurate recommendations on a product that they don't sell. They already had my money, they didn't have to take the time to help, but they did.

Price, they were cheaper than most other computer builders. Yes they were more expensive than building it myself, but I wouldn't have bought from them if I had that skillset.

I wouldn't hesitate to recommend them to anyone. Next time I upgrade my setup, I'll check with them first!

Computer stopped working 3 weeks after owning it, sent it back to be fixed. Returned to me with broken side glass panel and they kept my power cord. Month later i still dont have the power cord to use the system.
Everytime i chat with someone on the website they all claim to "push it" but thats been told to me 3 times obviously does nothing and they have no solution. Just look at my useless pc everyday. Will never spend a cent here again. Would return if i could.

Especially Joseph if the name is correct. Supervisor should be a customer service maybe. He listens but cant do anything anyway.

I recorded the phone line. Will go after legally

Very good pc in my opinion. Ive added a couple of mods to my pc and it is even better! I would recommend the same thing but upgrade to better parts. Very good pc.

I purchased a PC the GPU of which broke down right after the 1 month return period. I tried to get my PC fixed the customer service people are just so bad. I called multiple times and different agents kept telling me different things. My order is also a "rush" one but it turns out my PC just got stuck with them for some random reasons after it had already been fixed for nearly 10 days.

Would recommend, 10T/10, Has really good fps and runs quiet. It also came with an RGB app on the pc to change its color of the fans and the XPG.

Pray your computer doesn't break.

The initial experience was fine; the PC I purchased had great specs for a fair price. Shipping was prompt and everything was hunky dory for nearly one year.

One day, my computer wouldn't turn on. Tech support was mildly helpful, but the gist was, "You better be tech-savvy enough to fix it yourself; we'll ship you parts." Given the premium I paid for the computer, I was expecting something a little more white glove (ie: take it to a local repairer and bill us, or even better, send someone out).

Long story short, I was unable to fix it. They do offer shipping both ways if under full warranty, but the terms are a little scary (amounting to you, 'if it breaks further in any way while shipping, you are responsible'). I swallowed my misgivings and sent the PC in to be repaired.

I was excited when I received the e-mail that the computer made it to its destination. I was less excited when I received an odd e-mail that my computer was found to have insects inside of it, and due to their policy, they would have to ship it back to me unfixed.

Of course, when I asked for documentation or pictures of this insect infestation, they said something on the order of, "It must have been bad, so they didn't have time to take any pictures." Great.

A couple of weeks later, I received the PC, and indeed, there were a few bug carcasses inside (it left my home visibly clean). And of course, by then, the clock had run out on my full warranty.

I cleaned the computer, quarantined it for an extended period to be safe, and then cleaned it again. I contacted them again to inquire about shipping it back for repair. Turns out that since the computer was past the 1 year parts warranty, I would need to be pay for it to be shipped to/fro, on top of pay for any parts that were necessary. I was ok with the latter, less thrilled about the former, particularly given prior bad experiences.

So in sum, the computer was just fine - but you better hope it don't break!

Over the years I've spent more than 10k with this company (3 computers) my recent purchase was over 5000$ I received the computer with a faulty gpu (msi liquid suprime 4090) I started the rma process, shipped the faulty gpu for a replacement. I sent the highest priced msi gpu to them and they sent me back the lowest priced msi gpu with absolutely no communication. So essentially stealing 300$ off my build after making me pay to ship the broken gpu. The icing on the cake is the new gpu doesn't fit the case I have. I called them in search of a resolution and they promptly transfer me to a survey. I'll never use this company again and won't be referring anyone to "ibuypower" in the future.

The lights are a fidget spinner. The one TB M2 ssd laughable. The 16 gigs of memory Lol. No room in the case for HDD. But I needed a computer today, I let the smoke out of my old computer this morning.

Placed an order on the 5th that was supposed to be shipped out on 12/19, waited till the 22nd to reach out to find out the order has been delayed, reached out again to find out why, and was told parts are back-ordered, ok that's understandable what parts(mind you this is all responses that took days from them, they send me a listed 2 weeks after order is placed and approved showing damn near my entire PC is back ordered, ok fine whatever we'll wait since they said it'll ship out next week, next week no answer still not shipped started new email with another customer service rep to be told yea we have the parts now its waiting to be collected now 4 weeks since the order, come Jan 3rd after no responses to email talked to chat rep and ya well you can see what I was told there, bottom line $#*! company, $#*! service, false ship and build times, once they get their money they could give a flying $#*! about what happens after.

Horrible customer service and even worse product quality. Step away from purchasing. Don't do it. You will regret it.

Made a custom pc from them had to return it 2 months later (GPU problem) ( just by the time i sets up everythings) then 3 months later they sends it back and after 1 more year i got some problem with a faulty cpu but i couldnt connect to theyre website ( multiple error and apparently multiple password reset). The support they have is pretty good i think its more the managing that sucks

I gave 2 stars simply because the computer when not broke is a great build however the riser cable and graphics card were both broke in shipping, I had to over night parts back to them and was specifically told they would fedex express ship the new parts back to me and that was not the case. They sent them ups and took a week to recieve the new parts. The original shipping on the entire pc said 4 days it ended up being 4 weeks before receiving the pc. Just the fact that they lied about shipping originally and lied about shipping on the replacement parts is enough to make anyone mad.i will not buy anymore products from ibuypower again due to this issue you think if a customer sends something and pays 160$ for overnight the least they could do is speed up the process of getting replacement parts back.

Recently bought my first custom prebuilt computer and had switched out some internal pieces, and the graphics card was one of them. Not only is it a faulty card, but I realized it isn't actually the card I had picked out. It was a different brand of video card from what I paid for entirely. Have tried their tech and customer support for a few days and haven't gotten any sort of response

I just got mine. So far really enjoying it. I Went from play station to pc. Not going back. Call me a noob but I'm still figuring out the audio settings and interface. New toy just to keep me in the house.

I am on part swap number 5 and this will be my 3rd SSD. They are selling refurbished parts as new and they are breaking after 3'ish months. I asked to have a brand swap as these are clearly not reliable parts. They said no. Buy elsewhere or build your own. They clearly dont care that they are scamming you. Paint it blue and call it new.

I had been needing a computer for a while and have always built my own. But this time I couldn't find a video card to save my soul unless I was willing to spend thousands more than the original price. I'll be honest I was worried a I had never heard of this company but they were the only ones that had exactly what I wanted so I took the risk. I selected all the components and had them build my computer. This is my honest review 6 months later. 1) Choosing and ordering all the components was super easy. Something I really liked is that you could do side by side comparisons of any item, of course I also did independent research on each component to check their accuracy and their information was always precise and correct. 2) Once I ordered the build I was given daily updates on the status of my build such as "gathering components", "Building", "testing phase" etc. I was really surprised at how fast they worked and loved the update feature. 10 days later they shipped my computer to me. I've been using it for 6 months and it's exactly what I was hoping for. There hasn't been a single issue thus far. Furthermore, I spent $2,800, if I had purchased all the components and built it myself I would have saved $156 dollars which is a small price to pay for the complexity of my build. Not only is the computer fabulous but it looks so much more amazing than I had expected. I actually extremely happy with my computer and would recommend ibuypower 100%.

The first day I got my PC, it was working perfectly fine. But after only 3 hours of using it the power totally shut down. I thought I accidentally unplugged the switch but no, the PSU was already dead. Im guessing they recycle older parts and reuse it. If thats what they do I totally understand. What frustrates me about this is when I tried to contact them with their RM, it takes them 3 weeks to ship it. At first it was 2-4 days, then it became 4-8 days, until they pushed it to 2 weeks. It litteraly took them 2 days to ship the PC but 3 weeks to just send me a brand new PSU?

My son purchased a computer from them with the largest graphic card recently, two weeks in and the computer started having an issue crashing immediately. My son is a content creator and it doesn't permit him to crash when it's hundreds / thousands of people watching the stream. We wrote in got a rma number and was told to send it in for a refund. We do that pay $200 out of pocket for shipping. We realize after 7 days no refund they say or the system stated you could have a refund but it wasn't finalized on our end so unfortunately we can only fix it and send it back... we will let the site administrator know if the inconvenience when we purchased another computer based on what we were emailed and told where to send the computer and everything. Complete crock of $#*!

IBuyPowerpc has made me happiest with my first gaming PC and I'm so very greatful they made sure everything was in perfect working condition

Got my son a costume pc for Xmas for gaming and it was not a cheap one 4 days into to it and it took a crap... Called Customer service and there keep telling my that I need to reinstall windows 11 I did and still nothing works... I ask one of my buddys and he told me that it is the hard-drive and still there are telling me that is not it... WTF just send me another hard drive that I payed for and let the kid play with is pc...

Not sure I have ever written as bad a review as I'm about to... so I feel a little guilty. It's just not my style but this has been a nightmare.

The only thing that went right with my purchase was ordering and giving them my money. That went very smoothly. After that, they started by sending me an email asking me to confirm my shipping address, even though it was already right on the order. When I called to confirm, there was a 2 hour wait. Ironically, there was only a 5 minute wait if you were buying a new computer.

When my computer got here, it wouldn't connect to the monitor. I had a friend of mine try to help because there was, again, a wait of "at least 2 hours" (so I don't know if it's 2 hours or 5 hours).

That person tried everything and even dismantled the guts of the computer based on a trouble shooting video that IBuyPower has on YouTube. That didn't work.

I tried technical support again and again, it was "at least 2 hours" before I could talk with someone. You could get right through to a salesperson. Who told me that Covid really threw them for a loop. When I asked why wasn't sales backed up with Covid too, they didn't have an answer.

I'm going to return my computer and hopefully see my $4600 sometime in the coming months. I wasted a lot of time with this company. Before you buy from them, call their technical support to check wait times... which is what I should have done in the first place. You'll see that after the sale, you're on your own.

Taking your money: 5
Shipping: 1
Quality: 0
Support: 0

Mike