• iKeyless

iKeyless

Overview

iKeyless has a rating of 4.42 stars from 534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number, and local locksmith. iKeyless ranks 19th among Auto Accessories sites.

  • Service
    62
  • Value
    63
  • Shipping
    61
  • Returns
    26
  • Quality
    62

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Also, when I called for customer service on programming my remote they were knowledgeable, patient and courteous.
  • Fast delivery and the remote works great Monya was Awesome order number 689435

Critical highlights

No critical highlights yet

How would you rate iKeyless?
Top Positive Review

“First Purchase.”

Sultan N.
7/30/20

My first Purchase. If everything goes as smoothly, I'll be so happy! Hoping to be your loyal client Thank you!

Top Critical Review

“Selling used keys. Ignore complaints”

Doug H.
7/11/23

I bought a key in November of 2018. It was all scratched up, obviously used. I waited almost 3 years and got no response after repeated emails. They ignored all my emails.

Reviews (534)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103) order number (72)
Thumbnail of user hjellen1
2 reviews
0 helpful votes
July 11th, 2023

I bought a key in November of 2018. It was all scratched up, obviously used. I waited almost 3 years and got no response after repeated emails. They ignored all my emails.

Products used:
keys

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenb2133
1 review
0 helpful votes
August 7th, 2022

I took the pictures like the site requested and the key won't open my truck door, after spending close to 150 you think it would work.

Tip for consumers:
Go to dealership instead

Products used:
Key made

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelv1106
1 review
0 helpful votes
August 5th, 2021

I ordered a key and it came and the key didn't fit. I tried to contact them multiple times via phone, email, and chat online and no one will answer me.

Tip for consumers:
Don't bother going through with them. Call around to dealers to get price quotes.

Products used:
Keys

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisr25
1 review
15 helpful votes
March 17th, 2016
Verified purchase

I found the web site through on line search. I ordered my first Remote with hesitation because it seemed too easy and price was fair. When the item arrived for my GMC truck it had no instructions. I called and spoke with Sarah. Within a short time she emailed me the instructions, the programming worked easily. I ordered a second remote. Everything was included and service was very good. I will be ordering a third soon. Order # *******, *******

Thumbnail of user alc181
1 review
1 helpful vote
May 19th, 2020

Had key made and cut but key would not program. So they sent a replacement key but key wasn't cut this time. Can't get in contact for a refund. Bad customer service if you ask me.

Thumbnail of user elainer86
1 review
3 helpful votes
February 20th, 2019

IKeyless sent us a key that could not be programmed. Attempts to contact the company several times were unsuccessful. The company's phone system puts you in a loop and no human ever comes on the line. The email address is bogus as well. Junk, junk, junk! Do not purchase from this company!

Thumbnail of user bernieh17
1 review
12 helpful votes
September 1st, 2016
Verified purchase

Order number: *******
Sarah! My experience with iKeyless was flawless. I received my package in the time specified. It took my husband about: 30 seconds to program both remotes and EVERYTHING worked perfectly. (6 button remotes--all functioned great) I only wish I had purchased them sooner rather than struggle with the cracked remotes for so long. Thanks again for offering a fantastic product at a great price!

Thumbnail of user judym473
1 review
1 helpful vote
September 18th, 2019

I ordered the keyless remote with the impression I could program it myself... no instructions were included so I went to a locksmith and its defective, one of the buttons wouldn't unstick and it wouldn't program properly. I will never use them again. So much for saving money

Thumbnail of user jonh285
1 review
14 helpful votes
March 12th, 2020

They are not clear about their process. I ordered a key for my 2011 CRV Honda and it just came as a blank key with zero instructions. IKeyless also forces customers to write an approval review on the ease of ordering for the invoicing menu to come up! When you look at their website you see all these great misleading positive reviews. I suspected this was false (after I ordered) so I immediatly called their 800 number to cancel during their store hours and just got their voice mail. The only way to cancel was to call them and they never returned my call! Do not use their mail services. Best to drive locally to a dealer or a company that does this for you.

Thumbnail of user willf17
2 reviews
0 helpful votes
April 12th, 2016
Verified purchase

The replacement key fob I purchased from iKeyless is perfect. I'm pretty sure it has a greater range to my car then my OEM one with new batteries did. Fast shipping, and an excellent product. I'm glad I purchased from you guys, same OEM product, just at a much lower price than dealerships. Their customer support is also very friendly. Stacey emailed me a few weeks after owning a product I've purchased from here just to see how I was liking it. I definitely recommend checking iKeyless out!

Order number (*******)

Service
Value
Shipping
Returns
Quality
Thumbnail of user bens173
1 review
13 helpful votes
May 1st, 2017

Took my key from ikeyless for my Acura MDX 2004 into both Ace hardware and the Acura dealership. Ace said there was a chip but after many attempts they couldn't program it. Acura said there was no chip at all and it was $45 for a new key. Ikeyless responded to my problem on day 30 of my purchase apologizing and saying the 30 day warranty had just ended. BAD BUSINESS.

Thumbnail of user lf79
1 review
20 helpful votes
January 9th, 2019

I recently purchased a remote for my 2014 HONDA Civic. I thought I was buying a brand new remote. On my order it did not indicate whether it was new or refurbished,; as they do on ebay or amazon. I didn't find out it was refurbished until I got to the dealership where they pointed out the scratches on the cover and the sticker on the inside. They did get the remote programmed. If they couldn't get it programmed I get charged an additional programming fee and key cutting charge. This is why I was hesitant about getting it done with a refurbished key. I wouldn't have purchased if I knew is was refurbished. I called the company and got a run around. They told me it was in their terms and conditions, which was at the bottom of the page. I told them it should indicate which you are getting new or refurbished) on your order page as others do. BUYERS BEWARE!

Thumbnail of user masone4
1 review
0 helpful votes
February 21st, 2017

All questions were answered with thoughtful consideration, highly recommend their services. The order process was also very thorough. Thanks again!

Thumbnail of user tanyat28
1 review
6 helpful votes
July 13th, 2017

Ordered key and remote with key cutting service. Key works great, remote is useless. Dealership nor locksmith were able to program. Both stated remote was defective and should be returned. Customer service would send replacement but stated I have to pay yet again for attempted programming. Unfair practices. Stay away!

Thumbnail of user gerardl31
1 review
0 helpful votes
April 15th, 2016
Verified purchase

Thank you for the great service, easy to navigate website and fast delivery. Item was as shown and worked great. I have recommended Ikeyless to several other people. Our order no. Was ******* and the followup from Monya to be sure we were satisfied was a nice change and shows this company cares about their customers.

Thumbnail of user davidd85
1 review
0 helpful votes
March 6th, 2014

Like many of the other reviews, I ordered my product weeks ago and I am still waiting. I suspect the positive reviews on this site are planted by the company. I just hope they didn't steal my money.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user lelandf6
1 review
0 helpful votes
May 11th, 2016
Verified purchase

I ordered a remote for my van and received it promptly and it was very
Easy to program it--it works great: My thanks to Monya for the wonderful
Prompt and courteous service. This was so easy and at a terrific price
For the remote! I heartily recommend iKeyless!
Thanks again, Leland freeze

Thumbnail of user johns897
1 review
0 helpful votes
June 7th, 2015
Verified purchase

Received two new keys... prior to my call to Victor... In all past calls Keyless
Has been class A. Extremely professional staff... call to Victor citing the fact
That the two keys I recently received lost full power... he responded ASAP, is now sending me two replacements which he will throughly test. Prior to mailing. H e was so courteous and showed commendable customer concern.
Terrific job

Thumbnail of user sultann7
3 reviews
2 helpful votes
July 30th, 2020

My first Purchase. If everything goes as smoothly, I'll be so happy! Hoping to be your loyal client
Thank you!

Thumbnail of user danc102
2 reviews
0 helpful votes
June 9th, 2016
Verified purchase

I have purchased two keyless devices for family members and everything went really smoothly. I will definately use this service again and the customer service response time was very timely which was a great surprise for such a low cost item.

Thumbnail of user jeffd33
2 reviews
1 helpful vote
November 18th, 2013

Don't believe all the planted 5 star reviews on this site. I did. And regret it. Based on how I am being treated and some other reviews, I can only assume they do not keep inventory in stock despite claims on their site about fast shipping and seem to produce when enough of the same keyfob is ordered. I ordered in October, got an immediate email claiming I should have my order in 2 to 5 days. This was done so they could charge my card by lying about shipping. It is dishonest. They should not charge me until it ships. I can only assume they do this so they can take your money and use it while stalling you. In any case, I waited for almost 2 weeks, sent an email and John responded telling me it was backordered and, despite being sent a shipment confirmation email containing USPS tracking number, the item was never shipped. He was very vague in responding to when I might get it so I replied to ask him to clarify, which he promptly ignored my email. No company operates without production schedules, delivery dates, etc. They should be able to tell and you, with precision, when our order will arrive even if back ordered. Instead, they put you off and tell you 1 or 2 weeks every time you email. Before you know it, it is months later. If you have 3 or 4 months to wait for them to get enough orders to schedule a production run of your key, then by all means, order from them. I believe that working to get the charge removed from your card should ikeyless refuse to cooperate, will be harder after 30 days so I don't intend to wait 3 months.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user jerryb40
1 review
1 helpful vote
October 21st, 2013

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

Thumbnail of user billj206
1 review
1 helpful vote
January 6th, 2019
• Updated review

Issue having appears to be browser the but backwards be may writing I'm What iKeyless customer service credited me for the bad key.

Bad Key
December 31st, 2018
• Previous review

IKeyless (https://www.ikeyless.com) is a questionable operation/company. I received a smart key from them for my Mazda CX-9 that contained an emergency key that could not be cut by the Mazda dealer. Luckily the Mazda dealer was excellent to me and charged me their cost ($52.38) for a legitimate emergency key. In comparing the key received from iKeyless to the key from the Mazda dealer it was obvious the iKeyless provided key was of poor quality. I contacted iKeyless by email and actually spoke to a customer service representative a couple of weeks back (after no response to email). However, no response. On the bright side, the electronic components of the smart key does function.

Thumbnail of user kathyw15
1 review
1 helpful vote
December 23rd, 2013

I placed an order for a standard key fob and trusted that the claim that they ship same day would be accurate. I received an email with a tracking number the following morning, so then I really believed it would be coming soon. The tracking number never progressed beyond "electronic shipping information received". They do not answers calls on the weekend so it was a full week before I could get in touch with anyone in person. They said the key fob was out of stock and wouldn't be available for a couple weeks. I planned on this for a Christmas present, so now I'm in a jam. Terrible customer service!

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user karenl139
1 review
0 helpful votes
August 5th, 2016
Verified purchase

Our car needed a second key fob. I priced them at the dealership and then looked online. The key fob at iKeyless was exactly the same as the one at the dealership but less expensive. It also arrived in the time promised, which was a quick turn around. It was order number *******. After we received the fob, Stacey sent an email as a follow up.

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From the business

iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!

Company Representative

Thumbnail of user stephanied6
Mike L.
Customer Service
Typically does not respond to reviews

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