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ImprintItems.com has a rating of 2.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. ImprintItems.com ranks 43rd among Promotional Products sites.
This company does not typically respond to reviews
I was raised in Iowa Moved to coast for love and work Found imprintitems.com late one day last month when my normal swag guy was closed already at 4pm eastern time Not only did imprintitems answer They stayed late until nearly 7 pm there time The got my rush order processed right away for us. They also sent us a mock up 5 minutes after we ordered and revised it twice while I was on the phone I miss that midwestern service & am glad to have found them
Was told they wouldn't ship an item without a wire transfer. I then told them they could make the shipping & billing address the same & I would just forward it myself, as any prepaid wire transfer requirement is likely a scam with no backing from Visa's fraud dept. Didn't hear back from them for 5 days, so I called the number listed. They (being the owner Jon R VanBuren) continued to refuse to ship the product, and yet refused to provide a reason...I can only conclude the business is a scam. Oh, and he was unbelievably rude, which doesn't necessarily make a business bad...unless that employee also happens to be the owner.
I ordered 84 beaker mugs with silicone handles. Terrible quality! The handle is so wobbly and unstable that it cannot hold liquids - the mug is UNSAFE. These containers are not mugs! False advertising!
The quality of the print and our logo is also poor!
When I contacted them regarding this issue, they categorically refused to consider any concession.
Terrible service, rude and unprofessional.
Stay away from this company!
Was told they wouldn't ship an item without a wire transfer. I then told them they could make the shipping & billing address the same & I would just forward it myself, as any prepaid wire transfer requirement is likely a scam with no backing from Visa's fraud dept. Didn't hear back from them for 5 days, so I called the number listed. They (being the owner Jon R VanBuren) continued to refuse to ship the product, and yet refused to provide a reason...I can only conclude the business is a scam. Oh, and he was unbelievably rude, which doesn't necessarily make a business bad...unless that employee also happens to be the owner.
Tip for consumers:
Go elsewhere for custom logo products. There are many other much more customer centric organizations than this one.
First off, what does a vendor that responds with personal attacks and slanderous comments about a business he does not know say about the character of this person?
Below is the exact content of the emails I sent (which I can produce for anyone as requested), which do not support anything in Jon's response to my review:
I NEVER asked him anything about honoring the incorrect price he quoted (even though that would have been the appropriate thing for an accredited business to do). I asked him to explain why shipping amounts and whatever he was calling the CA service charges (which he verbally referred to as a Canadian service fee... what?) were changing quote to quote on the same quantity of items.
He states he realized the mistake, which he did not, I did and pointed it out to him (which he acknowledged in email).
He states She emailed several times insisting we honor the mistaken pricing. That is a flat out lie as you can see by the email chain below.
He states she wanted to speak with a manager to insist on getting the pricing I had sent in error. Another flat out lie as you can see by the email chain below.
Email chain from last response to first (read in reverse, all personal contact information has been removed) at BBB request I can send attachment of email, not forwarded as we all know that can be manipulated.
From: Tiffany Carder
Sent: Friday, October 27,2017 10:17 AM
To: 'Jon - ImprintItems'
Subject: RE: Quotes:
Can you please put me in contact with a manager. You did not address all of my questions below and the quotes are all incorrect.
From: Jon - ImprintItems
Sent: Friday, October 27,2017 10:09 AM
To: tiffany. Carder
Subject: RE: Quotes
The $16.19 pc price is only valid for 500 pcs
The 100 pc pricing is shown below
To approve this order for production and/or provide payment CLICK HERE.
Item Information
Item # Item Desc. Qty Item Cost Amount
GGLB Golf Globe Game 100 $17.790 $1,779.00
Color: Blue
Item Details: https://www.imprintitems.com/product/golf-globe-game
Additional Order Costs
Item Item Desc. Qty Item Cost Amount
Setup Charge / Screen Fee 1 Color Imprint 1 50.000 $50.00
Shipping Shipping via Ground within CA ******* 1 309.870 $309.87
CA Service Charge Product Delivered to CA Address 1 213.000 $213.00
Total Order Cost: $2,351.87
Sincerely,
Jon
From: Tiffany Carder
Sent: Friday, October 27,2017 12:07 PM
To: Jon - ImprintItems
Subject: RE: Quotes
Ok, heres the breakdown of quote I received, none of the numbers make sense:
Also, what is the CA Service Charge?
500: $16.19
Shipping: $1289
Service Charge: $972
100: $17.79
Shipping: $309.87
Service Charge: $213
100: $16.19
Shipping: $1289
Service Charge: $295
50: $19.90
Shipping: $157.84
Service Charge: $123
Are these numbers arbitrary? How can shipping and service charges be different for the same quantity of items?
From: Jon - ImprintItems
Sent: Friday, October 27,2017 9:52 AM
To: tiffany. Carder
Subject: RE: Quotes
Tiffany
Sorry, the $16.19 is the 500 pc price
I will correct that one and resend
Sincerely,
Jon
From: Tiffany Carder
Sent: Friday, October 27,2017 11:49 AM
To: Jon - ImprintItems
Subject: Quotes
Hi Jon,
Im a little confused about the quote I have received from you. One lists 100@ $17.79, total cost $2351. 87 sand another lists 100@ $16.19, total cost $3253. 00. Can you please explain?
Horrible business person running this company. I requested a quote for promotional items in multiple quantities. Jon (apparently the owner) sent me several incorrect quotes where costs per item, shipping costs were changing for the same quantity. When I asked to speak to a manager as I thought I was dealing with an entry level customer service rep who didn't know what they were doing, I got a call from an angry Jon who refused to apologize for his own mistake, and instead started berating me for having the nerve to ask to speak to a manager, and told me he didn't want my business because I would just be another one of his "pain in the $#*!" customers. WOW - don't know if I've ever come into contact with such a level of unprofessional in my 20+ years in marketing - BE WARNED!
They got me costs a mock up and processed order 9 hrs before other companies even replied to inquiry
Products used:
Logo post it notes
I was raised in Iowa
Moved to coast for love and work
Found imprintitems.com late one day last month when my normal swag guy was closed already at 4pm eastern time
Not only did imprintitems answer
They stayed late until nearly 7 pm there time
The got my rush order processed right away for us. They also sent us a mock up 5 minutes after we ordered and revised it twice while I was on the phone
I miss that midwestern service & am glad to have found them
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www.ImprintItems.com - Imprint your logo or personalized message on a huge selection of imprinted promotional items and other custom products.
